Trusted to care in Broadstone, Poole, Dorset
The Potteries team is full of superb carers, managers, nurses, chefs and lifestyle professionals – in fact, we were rated ‘good’ at our last CQC inspection, with ‘good’ for all areas that the care regular inspects. Find out more about our skilled colleagues and discover their passion for helping your loved one to get the most out of each day.
I joined The Potteries as a team leader in 2013 and was promoted to suite manager a few years later.
I enjoy what I do; while it can be very challenging at times, every day is different. It keeps you on your toes!
Care UKs ethos of care is about supporting residents to enjoy meaningful lives – however that may look for them. We encourage residents on the suite to help with the washing up, or laying tables. One resident likes to push the water jug trolley around with us. Having these little roles gives them a sense of purpose, which can help to calm them.
Probably the best part of the day for me is seeing residents enjoying their lunch. They socialise together and enjoy time with colleagues. Theres a nice family atmosphere.
Ive spent twelve years serving in the Army and twenty working in sales and marketing.
I joined The Potteries in March 2020 because the healthcare sector really appealed to me. I have first-hand experience of social care – my mum was moved from hospital to a new care home, so Ive gone through the same experience as residents loved ones. I wanted to join one of the top care companies in the country, so here I am.
Im new to the social care sector, so its taken a little time to adapt to the processes and systems, but Im used to change – leaving the military and moving back into civilian life and the corporate world was a challenge at the time, but exciting too. What I love about this role is meeting families for the first time and showing them around our lovely home. I take pride in ensuring that the transition for new residents and their families is as smooth as possible.
The team at The Potteries is very well established and experienced. Im looking forward to carving a niche for myself in the home, team, and the local community.
My background in the care sector includes working in domiciliary care as well as working as a field care supervisor.
When a friend recommended The Potteries to me as a great place to work, I thought I’d find out more, and here I am!
I think it’s important to know the residents’ needs when you work in this role so you can organise activities that they’ll love. You need to be organised too – I’ve organised some big events independently, which I’m proud of, and which everyone enjoyed. You also need to think on your feet as things change quickly and residents may be in the mood to do something quite different from the activity you have planned. You just need to go with it, as this is their home and they should do whatever they fancy.
I get a huge buzz out of delivering a fun activity that everyone has enjoyed. Seeing the happy response from the residents is the best reward.
Before joining Care UK I was a second chef, but as soon as I saw the vacancy at The Potteries, I jumped at the chance at a new challenge and I haven’t looked back.
I love working in the care sector and Care UK are a great company to be part of. I don’t have a favourite part of my day, I love all aspects of my job, from the minute I clock in to the minute I clock out. I enjoy creating new menus by liaising with the residents on their needs, requirements and favourite things to make sure mealtimes are an enjoyable part of their day.
Outside of work, I love to go to the gym, I enjoy watching films and I enjoy eating out, which gives me inspiration for my creations. I have also recently become a Grandad.
I’m a team leader at the Potteries, as well as the home’s moving and handling trainer, a Colleague Voices representative and the home’s infection prevention and control champion.
I joined the home in 2013 and when the opportunity arose to become an IPC champion I was passionate about doing it. I wanted to work with colleagues so we could act together to minimise infection.
I support colleagues day-to-day to ensure our residents are healthy and safe. I provide training support, liaise with the IPC leads and keep up-to-date on policy and guidance regarding infection prevention and control.
Being a team leader and now the IPC champion has really helped me to grow in confidence and pride for the great team around me. Above all, I love working with residents and supporting them to live safe and fulfilling lives. Everything we do at the Potteries puts them front and centre. I might do their hair for them, give them a manicure, read their favourite book or dance with them to the music they love.
I joined The Potteries before it opened, in 2013.
In fact, it was the second care home that I’d been involved in commissioning. I’ve worked in the care sector since 1997 – I started out as a domiciliary care worker for the Borough of Poole, and before I moved to The Potteries, I was the business administrator in another home.
I love how no two days are the same here, and I enjoy the combination of the banter and rapport that I have with the residents and the administrative role I do. There’s a fantastic team here at The Potteries. I’m lucky to work with such a lovely group of people and support our wonderful residents.
Away from work I like to spend time with my family, especially my little grandson. I enjoy traveling, reading, watching movies, baking and going on days out.
I’ve run my own cleaning business and worked in other care homes.
I joined the team at The Potteries from working in a hotel. I was looking for a more fulfilling role and a fresh challenge, and this fitted the bill perfectly.
As well as being hardworking, and having a great attention to detail, it’s important to be caring and a good listener in this role. Residents like to have a chat, and you can find you’re the person they want to open up to, so it’s vital that you’re there for them and make time for them. Being a team player is key as well. You need to be willing to get stuck in and do whatever needs doing.
I enjoy being able to make a difference to a resident’s day, getting their room nice for them, or having a joke and putting a smile on their face. It’s hugely rewarding.
In my free time, I like meeting up with friends and having dinner. I like to go for walks, and spending time with my family.
I spent 33 years in the Royal Marines, doing a range of different roles.
Towards the end of my time, I was an advanced trauma risk practitioner and was deployed overseas and within the UK to handle operational and training incidents. I actually use quite a few of the skills at The Potteries that I acquired in that role, including providing practical help and advice, and being a good listener.
I enjoy connecting with, and supporting, the residents here in the course of my daily duties. They have interesting life histories and are genuinely nice people who deserve our care, support and respect.
Probably one of the biggest challenges for me in moving to this role has been learning about, and understanding, dementia and the impact that it has on the person living with the condition, and their loved ones. I admire and respect my colleagues at The Potteries, and those in other Care UK homes, who look after residents so well.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.