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Our team at
The Potteries

Trusted to care in Broadstone, Poole, Dorset

Trusted to care in Broadstone, Poole, Dorset|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

The Potteries team is full of superb carers, managers, nurses, chefs and lifestyle professionals – in fact, we were rated ‘good’ at our last CQC inspection, with ‘good’ for all areas that the care regular inspects. Find out more about our skilled colleagues and discover their passion for helping your loved one to get the most out of each day.

Zita Turner

Home Manager

Zita Turner

I started off as a Bank Carer and have worked my way up, so I have first-hand experience and am always there to support my staff where needed.

I worked for a local Nursing Agency where I carried out a wide variety of care including hospitals, maternity hospital and care homes.

One of the biggest challenges during my time at the Potteries has been transferring 42 residents from Mitchell House (when it closed down) to The Potteries ensuring that they were all settled and reassuring the relatives at such a sensitive time. This was a huge task but with the right support and team work it proved to be a success and all of our residents have settled in well.

Feedback from relatives when Mitchell House closed down, in a meeting it was announced that I had been appointed as The Residential Unit Manager for The Potteries, all the relatives cheered and clapped, a lot of them commented on how they felt a lot more comforted knowing that I was going to be there to oversee the transfer. Personalised care is at the heart of what we do, and I strive to ensure that all our residents continue living active and independent lives in a warm, safe and comfortable environment involving family and friends as much as possible.

I am a very caring, compassionate person and have always enjoyed helping people. I believe that you have to be a good listener, approachable, firm and friendly to work in the care industry.

I am married with two children so family is extremely important to me, and in my spare time I enjoy days out with the family and going to the gym. 

Michelle Littlewood
Deputy Manager

I joined The Potteries as a team leader in 2013 and was promoted to suite manager a few years later. I enjoy what I do; while it can be very challenging at times, every day is different. It keeps you on your toes! 

Care UKs ethos of care is about supporting residents to enjoy meaningful lives – however that may look for them. We encourage residents on the suite to help with the washing up, or laying tables. One resident likes to push the water jug trolley around with us. Having these little roles gives them a sense of purpose, which can help to calm them. 

Probably the best part of the day for me is seeing residents enjoying their lunch. They socialise together and enjoy time with colleagues. Theres a nice family atmosphere.  

Caroline Hearne
Customer Relations Manager

Ive spent twelve years serving in the Army and twenty working in sales and marketing. I joined The Potteries in March 2020 because the healthcare sector really appealed to me. I have first-hand experience of social care – my mum was moved from hospital to a new care home, so Ive gone through the same experience as residents loved ones. I wanted to join one of the top care companies in the country, so here I am.

Im new to the social care sector, so its taken a little time to adapt to the processes and systems, but Im used to change – leaving the military and moving back into civilian life and the corporate world was a challenge at the time, but exciting too. What I love about this role is meeting families for the first time and showing them around our lovely home. I take pride in ensuring that the transition for new residents and their families is as smooth as possible.

The team at The Potteries is very well established and experienced. Im looking forward to carving a niche for myself in the home, team, and the local community.

Maria Fernanda Giordano
Suite Manager

I was keen to join Care UK as I kept hearing really good feedback about the organisation. While I have a degree in General Nursing, I’ve worked as a Carer/Senior carer for a while as I find it so rewarding.

Since joining The Potteries I’ve loved being part of our home family. It’s a privilege to care for older people, to make a difference to their day-to-day life and to keep learning.

Team work is extremely important in this role, and there’s such a strong team at The Potteries. We go the extra mile to ensure residents enjoy the best care and lifestyle. We all come together with the residents for afternoon tea. It’s a chance to have a chat, to do an activity and to enjoy each other’s company. In that moment, I see that my hard work, and the team’s hard work, is all worth it. It’s a delight to see residents so happy.

Outside of work I have a little dog called Ozzy who is my baby, so I take him for walks on the beach. I catch up with friends and family too, and I enjoy doing yoga. This combines physical activity with relaxation and I love it!

Joanne da Silva
Lifestyle Coordinator

I joined The Potteries in 2021 because I wanted to do something out of my comfort zone, and Care UK offered me a position where I could do just that. Before this, I worked in domiciliary care for four years and as a field care supervisor for a year.

I really enjoy being able to spend time with residents and relatives, engaging with them and listening to their life histories. This is an opportunity to really get to know people on a personal level, and it enables me to do my job to the best of my abilities. The more I learn about residents, the better I’m able to deliver an appropriate activity, interest or hobby to that individual.

To do this role well, I believe you need to have a good mix of skills. You need to be organised, confident and professional, but also fun, creative and adaptable. You also need to be attentive to individuals’ needs, passionate and caring.

When I walk through the door at The Potteries, I can feel the happiness. I enjoy working as a team and making sure the residents are happy, fulfilled and stimulated, and I’ll keep striving to give the residents the best life, and encourage them to try new things. I look forward to continuing to play an integral part in residents’ days and learning from them.

I give 110% every day to my job, but when I’m not working, I love spending time with my son and walking the dog. I’m very sociable, and I like sports too.

Daniel Hartnell
Head Chef

Before joining Care UK I was a second chef, but as soon as I saw the vacancy at The Potteries, I jumped at the chance at a new challenge and I haven’t looked back.

I love working in the care sector and Care UK are a great company to be part of. I don’t have a favourite part of my day, I love all aspects of my job, from the minute I clock in to the minute I clock out. I enjoy creating new menus by liaising with the residents on their needs, requirements and favourite things to make sure mealtimes are an enjoyable part of their day.

Outside of work, I love to go to the gym, I enjoy watching films and I enjoy eating out, which gives me inspiration for my creations. I have also recently become a Grandad.

Natalie Laing
Clinical Lead

I qualified as an adult nurse in 2012, and I have worked in ward acute and specialist settings. I was looking for a rewarding career with excellent training opportunities for development, so I decided to join Care UK and be part of the passionate and caring team at The Potteries.

I’m a senior nurse with a passion for caring for people. I wanted to spend more time doing what I do best – nursing, providing care and helping vulnerable people to lead happier, healthier lives. The most important part of my role is working with my team to create the best outcomes for individuals.

As Clinical Lead, I need to be good at leading, supporting and inspiring a nursing team with my hands-on approach. As well as treating everyone as an individual, I believe it’s important to ensure residents get the very best one-to-one care in a collaborative setting where everyone pulls together.

I feel proud whenever I can help someone gain independence and knowledge, allowing them to make informed decisions about their care. It’s always a huge highlight to receive appreciation letters or a meaningful ‘Thank you’ from residents and their families.

When I’m not working, I love spending quality, cherished time with my family and going on days out. I have two beautiful children, a very supportive husband and a dog, Archie.

Hayley Ansell
Team Leader

I’m a team leader at the Potteries, as well as the home’s moving and handling trainer, a Colleague Voices representative and the home’s infection prevention and control champion. I joined the home in 2013 and when the opportunity arose to become an IPC champion I was passionate about doing it. I wanted to work with colleagues so we could act together to minimise infection.

I support colleagues day-to-day to ensure our residents are healthy and safe. I provide training support, liaise with the IPC leads and keep up-to-date on policy and guidance regarding infection prevention and control.

Being a team leader and now the IPC champion has really helped me to grow in confidence and pride for the great team around me. Above all, I love working with residents and supporting them to live safe and fulfilling lives. Everything we do at the Potteries puts them front and centre. I might do their hair for them, give them a manicure, read their favourite book or dance with them to the music they love.  

Ali Holloway
Business Administrator

I joined The Potteries before it opened, in 2013. In fact, it was the second care home that I’d been involved in commissioning. I’ve worked in the care sector since 1997 – I started out as a domiciliary care worker for the Borough of Poole, and before I moved to The Potteries, I was the business administrator in another home. 

I love how no two days are the same here, and I enjoy the combination of the banter and rapport that I have with the residents and the administrative role I do. There’s a fantastic team here at The Potteries. I’m lucky to work with such a lovely group of people and support our wonderful residents. 

Away from work I like to spend time with my family, especially my little grandson. I enjoy traveling, reading, watching movies, baking and going on days out. 

Angie Gifford
Head Housekeeper

I began working at Care UK in 2017 as a Care Assistant after hearing about The Potteries good reputation in the local area. Before that, I worked as a Shop Assistant and for the Post Office.

In 2023, I was promoted to Head Housekeeper, which was the highlight of my career so far. It’s important to be a team player in this role, but you also need to be able to manage a team, work hands on and always be willing to help.

I love that each day when I come in is a fresh start, and I look forward to continuing to work with a great team and supportive management to improve the standards of The Potteries and keep the home fresh and clean for the residents.

When I’m not working, I like to relax at home with family and friends.

Marco Abreu

I’ve worked in maintenance for many years, including previously at The Potteries. After I left, I found there was something missing in my life. Working here had a massive impact on me, and returning was a great opportunity to work with people that have fantastic morals again. Coming back to The Potteries and feeling the friendship, love and support from everybody was a turning point in my career. This team is amazing.

I learned a lot from my previous line manager, and I try my very best to maintain good standards and keep everyone safe. In this role, you need to be responsible, approachable, caring and proactive. It’s also important to know how to prioritise tasks and plan well. 

It’s a great feeling knowing that I am trying my best and making people happy with simple things that we take for granted, like a smile.

When I’m not at work, I enjoy spending time with my two teenage boys. I also like photography and riding my bike.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.