Our team at
The Potteries

Trusted to care in Broadstone, Poole, Dorset

Scroll

Meet our friendly care team

The Potteries team is full of superb carers, managers, nurses, chefs and lifestyle professionals – in fact, we were rated ‘good’ at our last CQC inspection, with ‘good’ for all areas that the care regular inspects. Find out more about our skilled colleagues and discover their passion for helping your loved one to get the most out of each day.

Zita Turner

Home Manager

Zita Turner

I started off as a Bank Carer and have worked my way up, so I have first-hand experience and am always there to support my staff where needed.

I worked for a local Nursing Agency where I carried out a wide variety of care including hospitals, maternity hospital and care homes.

One of the biggest challenges during my time at the Potteries has been transferring 42 residents from Mitchell House (when it closed down) to The Potteries ensuring that they were all settled and reassuring the relatives at such a sensitive time. This was a huge task but with the right support and team work it proved to be a success and all of our residents have settled in well.

Feedback from relatives when Mitchell House closed down, in a meeting it was announced that I had been appointed as The Residential Unit Manager for The Potteries, all the relatives cheered and clapped, a lot of them commented on how they felt a lot more comforted knowing that I was going to be there to oversee the transfer. Personalised care is at the heart of what we do, and I strive to ensure that all our residents continue living active and independent lives in a warm, safe and comfortable environment involving family and friends as much as possible.

I am a very caring, compassionate person and have always enjoyed helping people. I believe that you have to be a good listener, approachable, firm and friendly to work in the care industry.

I am married with two children so family is extremely important to me, and in my spare time I enjoy days out with the family and going to the gym. 

Michelle Littlewood
Deputy Manager
I joined The Potteries as a team leader in 2013 and was promoted to suite manager a few years later.

I joined The Potteries as a team leader in 2013 and was promoted to suite manager a few years later. I enjoy what I do; while it can be very challenging at times, every day is different. It keeps you on your toes! 

Care UKs ethos of care is about supporting residents to enjoy meaningful lives – however that may look for them. We encourage residents on the suite to help with the washing up, or laying tables. One resident likes to push the water jug trolley around with us. Having these little roles gives them a sense of purpose, which can help to calm them. 

Probably the best part of the day for me is seeing residents enjoying their lunch. They socialise together and enjoy time with colleagues. Theres a nice family atmosphere.  

Caroline Hearne
Customer Relations Manager
Ive spent twelve years serving in the Army and twenty working in sales and marketing.

Ive spent twelve years serving in the Army and twenty working in sales and marketing. I joined The Potteries in March 2020 because the healthcare sector really appealed to me. I have first-hand experience of social care – my mum was moved from hospital to a new care home, so Ive gone through the same experience as residents loved ones. I wanted to join one of the top care companies in the country, so here I am.

Im new to the social care sector, so its taken a little time to adapt to the processes and systems, but Im used to change – leaving the military and moving back into civilian life and the corporate world was a challenge at the time, but exciting too. What I love about this role is meeting families for the first time and showing them around our lovely home. I take pride in ensuring that the transition for new residents and their families is as smooth as possible.

The team at The Potteries is very well established and experienced. Im looking forward to carving a niche for myself in the home, team, and the local community.

Hayley Ansell
Team Leader Care and Infection Prevention and Control Champion
I’m a team leader at the Potteries, as well as the home’s moving and handling trainer, a Colleague Voices representative and the home’s infection prevention and control champion.

I’m a team leader at the Potteries, as well as the home’s moving and handling trainer, a Colleague Voices representative and the home’s infection prevention and control champion. I joined the home in 2013 and when the opportunity arose to become an IPC champion I was passionate about doing it. I wanted to work with colleagues so we could act together to minimise infection.

I support colleagues day-to-day to ensure our residents are healthy and safe. I provide training support, liaise with the IPC leads and keep up-to-date on policy and guidance regarding infection prevention and control.

Being a team leader and now the IPC champion has really helped me to grow in confidence and pride for the great team around me. Above all, I love working with residents and supporting them to live safe and fulfilling lives. Everything we do at the Potteries puts them front and centre. I might do their hair for them, give them a manicure, read their favourite book or dance with them to the music they love.  

Lacey Travers
Clinical Lead and Infection Prevention and Control Champion
I joined The Potteries in 2020 – I’d been working at a local hospital in an acute cardiac unit.

I joined The Potteries in 2020 – I’d been working at a local hospital in an acute cardiac unit. I’d previously worked at The Potteries, and I was keen to return to the organisation as I missed the interaction of working with people in a residential setting. I was very proud to win the Nurse of the Year category at Care UK’s annual awards when I worked here before.

I love spending time with residents and finding out about their life history and supporting them to enjoy their life at The Potteries. I’m also passionate about supporting and developing my team.

In my role as Clinical Lead I felt it was essential that I was one of the homes Infection Control Champion’s, particularly in these challenging times. I lead the team and act as a role model, as well as teaching and supporting the team in infection control. 

Outside of work I enjoy spending time with my family and keeping active by going to the gym or doing some lengths of a swimming pool.

Dionne Polychronopulos
Lifestyle Lead
While this is my first role working in the care sector, I’m an experienced activities coordinator and I used to work at Poole Museum.

While this is my first role working in the care sector, I’m an experienced activities coordinator and I used to work at Poole Museum. While I was there my team and I built our very own iron age roundhouse! While we probably won’t be doing anything quite as ambitious here at The Potteries, I’m determined to support residents to live fulfilling and rewarding lives.

I love seeing a resident smiling and enjoying themselves, knowing that my team has helped to make that happen, even if it’s just making them a cup of tea, reading the newspaper with them or supporting them to take part in an exercise class.

The Potteries is a fantastic place to work and to live. There’s a strong family feel here. There’s always someone to help or listen if you need anything. We’re a very supportive team for residents, relatives and each other.

In my free time I love the theatre, listening to music and doing creative pursuits, including crochet. I also have two horses who keep me very busy – especially in the winter with all the mud around!

Daniel Hartnell
Head Chef
Before joining Care UK I was a second chef, but as soon as I saw the vacancy at The Potteries, I jumped at the chance at a new challenge and I haven’t looked back.

Before joining Care UK I was a second chef, but as soon as I saw the vacancy at The Potteries, I jumped at the chance at a new challenge and I haven’t looked back.

I love working in the care sector and Care UK are a great company to be part of. I don’t have a favourite part of my day, I love all aspects of my job, from the minute I clock in to the minute I clock out. I enjoy creating new menus by liaising with the residents on their needs, requirements and favourite things to make sure mealtimes are an enjoyable part of their day.

Outside of work, I love to go to the gym, I enjoy watching films and I enjoy eating out, which gives me inspiration for my creations. I have also recently become a Grandad.

Greg Miedzwiecki
Head Housekeeper
Prior to joining the team at The Potteries I worked in the hospitality sector for 12 years.

Prior to joining the team at The Potteries I worked in the hospitality sector for 12 years. I worked for a five-star hotel in Lyndhurst and got to meet various celebs and Hollywood stars, as well as the Duke and Duchess of Cambridge.

I was keen to bring my skills to a new sector where I could make a difference to people’s lives. As soon as I’d met the team here at The Potteries, I knew that I’d enjoy working here. They’re a positive, fun, experienced and very supportive team.

I’m looking forward to learning and developing my skills at The Potteries. Every day is different here, which is what makes my job so great. I’ve also got a fantastic team, and I’m looking forward to supporting them to progress. I love seeing the huge difference we make to residents and colleagues at the end of each day.

Ali Holloway
Business Administrator
I joined The Potteries before it opened, in 2013.

I joined The Potteries before it opened, in 2013. In fact, it was the second care home that I’d been involved in commissioning. I’ve worked in the care sector since 1997 – I started out as a domiciliary care worker for the Borough of Poole, and before I moved to The Potteries, I was the business administrator in another home. 

I love how no two days are the same here, and I enjoy the combination of the banter and rapport that I have with the residents and the administrative role I do. There’s a fantastic team here at The Potteries. I’m lucky to work with such a lovely group of people and support our wonderful residents. 

Away from work I like to spend time with my family, especially my little grandson. I enjoy traveling, reading, watching movies, baking and going on days out. 

Steve Kempton
Maintenance
I spent 33 years in the Royal Marines, doing a range of different roles.

I spent 33 years in the Royal Marines, doing a range of different roles. Towards the end of my time, I was an advanced trauma risk practitioner and was deployed overseas and within the UK to handle operational and training incidents. I actually use quite a few of the skills at The Potteries that I acquired in that role, including providing practical help and advice, and being a good listener. 

I enjoy connecting with, and supporting, the residents here in the course of my daily duties. They have interesting life histories and are genuinely nice people who deserve our care, support and respect. 

Probably one of the biggest challenges for me in moving to this role has been learning about, and understanding, dementia and the impact that it has on the person living with the condition, and their loved ones. I admire and respect my colleagues at The Potteries, and those in other Care UK homes, who look after residents so well.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.