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Care at
The Potteries

Trusted to care in Broadstone, Poole, Dorset

Trusted to care in Broadstone, Poole, Dorset|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Discover more about the care we provide

The Potteries offers state-of-the-art luxury accommodation and compassionate tailored care for your loved one.

Person-centred care is our top priority, our team takes all the time necessary to listen to each resident’s life story. Only by learning their preferences, favourite activities and all the little things they enjoy, can we provide the tailored care we are so proud of. 

We’ve put together this useful guide to the types of care we offer at The Potteries.

Types of care at The Potteries

Residential care

Our bright and welcoming home has so much to offer, including a range of on-site facilities, from a coffee shop, luxury hair and beauty salon to a state-of-the-art cinema showing residents’ favourite films. The lifestyle team also organise a wide variety of daily activities, such as art, gentle exercise or gardening, with bingo and singalongs always popular. It’s important to encourage engagement, so previous visitors have included a petting zoo, and residents loved getting close to the owls, ferrets and other small furries - although some drew the line at touching the snakes! 

En-suite rooms, with some leading onto our glorious gardens, perfect for a gentle stroll with friends, comfortable lounges and beautiful dining rooms add to the luxury feel of The Potteries.

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Nursing care

Our highly experienced team led by our award-winning clinical lead, provides support for complex physical conditions such as multiple sclerosis, parkinson’s disease and motor neurone disease, and collaborates closely with local GPs. Producing an individually tailored care plan, we  ensure that every need is met, giving you peace of mind.

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Nursing dementia care

We’re experienced in providing medical care for older people living with dementia, as well as a variety of additional physical complications including heart conditions, stroke or brain injuries. Residents receive a fully comprehensive, regularly reviewed, plan tailored to their specific needs. This is created in close collaboration with GPs and medical specialists.

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Respite care

For hard-working carers looking after a loved one in the community, our short-term respite care options represent a vital lifeline. Allowing you time to recharge your batteries, our team provides professional, compassionate care. 

We also have care options in place to ease the transition between a hospital stay and returning home for outpatients in need of extra support.

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End of life care

When your loved one is reaching the end of their life, our highly supportive and empathetic team offer both compassion and space to allow this journey to pass smoothly. Designing a detailed palliative care plan, we work closely with your family, GP and other healthcare professionals, to ensure effective pain relief and comfort during this emotional time.

We are proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates our skill and commitment to delivering high quality, person-centred care to residents at the end of their life.

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Dementia care at The Potteries

With a wide variety of events, activities and entertainment designed to aid reminiscence and encourage engagement, our team provides discreet, bespoke care to those living with dementia. Retaining a sense of independence and self-identity is important, and we are on hand to support your loved one in whichever way they wish.

Getting to know you

We take the time to get to know you and your loved one, putting each individual's needs, desires and choices at the heart of the care we provide.

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Dementia friendly environments

Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia to live as independent and stress-free a life as possible.

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Our people and training

Our people are chosen for their attitude, dedication and caring nature, and we are committed to their on-going training and development. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also with their friends and family.

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Support for families and carers

We understand that a dementia diagnosis will affect more than just one individual, and we're here to support you and your family. Seeing a loved one change can be a difficult and heart-breaking experience and often the process of needing or delivering care can change family relationships significantly.

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Namaste care

We are proud to offer namaste care to residents living with advanced dementia. The purpose of namaste care is to give comfort and pleasure through sensory stimulation. Our namaste sessions are run by trained carers and involve individual caring touch, such as a hand or foot massages, music therapy, themed sensory and gentle movement sessions, or simply reminiscing.

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Living well with dementia at The Potteries

Delivering quality care

At Care UK every member of our team has a personal and professional commitment to providing excellent care.

We believe choice should be at the heart of every resident’s care. That’s why our teams are trained to deliver person-centred care. Residents and their families are involved in decisions about their care and are treated as individuals with unique wishes and needs.

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At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.

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The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.

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Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

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Delivering quality care
Delivering quality care
Delivering quality care


We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.


We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.

We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations. 

Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.

Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.

Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.

Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.

Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.

We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.

Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.

Yes, the majority of our homes provide specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.

Find out more about our approach to dementia care.

There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.

We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.

Our approach to living with Coronavirus


Click below for information on Care UK’s approach to living with Covid and visiting loved ones.

Read more about our approach
Our approach to living with Coronavirus