The Potteries

Trusted to care in Broadstone, Poole

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The Potteries

Welcome to The Potteries

Our lovely, purpose-built care home is in the suburb of Broadstone, just a few miles from the centre of the seaside town of Poole. Here we deliver a full range of care services for older people, from permanent residential and nursing care to short term respite care. Our experienced team also provides nursing care, dementia care and compassionate end of life care.

When your loved one joins us, we work with them and you to learn all about their life history, likes and dislikes. We then put together care and lifestyle plans that are tailored to their individual needs and interests.

Our coffee shop is the hub of the home, where tea, coffee and cake are always flowing. There’s a cinema with regular showings of residents’ favourite films, plus a hair and beauty salon providing pamper sessions.

At a glance

Location

187 York Road
Broadstone - Poole
Dorset
BH18 8ES

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CQC overall rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Making wills & LPA’s – an online event

The Potteries is pleased to welcome Helen Downes, community banker from Nat West, who will be here to provide you with useful and practical information about Wills and LPA’s

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Been offered permanent care for less in another local home? We’ll match it.

If you are looking for high quality care for a loved one and you’ve been offered care for less at another local care home, we guarantee to match the price.*

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Been offered permanent care for less in another local home? We’ll match it.

Enjoy a four-week respite stay for the price of three

Whether you’re looking for short-term or permanent care, take a look at our latest Dorset care offers and start saving now.

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Enjoy a four-week respite stay for the price of three

Have a look around our home

At The Potteries there are plenty of shared spaces and luxury facilities for loved ones to enjoy.

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Life at our home

At The Potteries, our lifestyle team organises different daily activities, from bingo and gardening to armchair exercise and singalongs. We spend time with residents individually, supporting them to continue with hobbies, or even to try something new.

Hair and beauty salon
Activities room
Cinema room
Garden
Library
Cafe
Multi-faith room
Church Services
Pub
Shop
Music room
Reminiscence room
Namaste room

Introducing The Potteries

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Care at our home

All the care we provide is person-centred. That means that your loved one is at the centre of all aspects of their care. They make decisions and plan how they want their care, and their everyday life at The Potteries, to be.

Types of care offered

Residential care
Dementia care
Nursing care
Nursing dementia care
Respite care
End of life care

Healthcare services

Chiropody
Occupational therapy
Pharmacy service
District nursing team
Community support services
Movement therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at The Potteries will provide your loved one with care that is completely tailored to their individual needs and wishes.

Personalised care is at the heart of what we do, and I strive to ensure that all our residents continue living active and independent lives in a warm, safe and comfortable environment involving family and friends as much as possible.

Zita TurnerHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC overall rating

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at The Potteries care home.

Cupcakes for a good cause – Care home residents and local scouts bake up a storm

A care home in Poole has teamed up with local scouts to raise over £180 for Cupcake Day.

Poole care home launches namaste room

A care home in Poole has created a namaste room to provide specialist care for those living with dementia.

Care UK catering experts publish hydration book to mark launch of special week.

As a longstanding supporter of Nutrition and Hydration Week, Care UK teams are poised to pull out all the stops to celebrate the campaign which starts on...

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Potteries care home.

My sister and I have just returned from our first visit to see Mum. I just wanted to say how lovely her room is and how the staff have been really helpful. Mum seems really well considering her great age and even she said ‘I like this room’. Thank you for all your help in this, it’s a great weight off our minds seeing Mum settled.

Daughter of a resident, May 2021

To all the wonderful staff at The Potteries care home. Thank you! Mabel never missed an opportunity to tell us how fortunate she was to live in such pleasant and incredibly clean surroundings. Quite an achievement for a lady who could spot a tiny ant scuttling down in the grass! I know where I want to live if I should require a care home! Well done team!

Relative of a resident, May 2021

To all the staff in the Dolphin Suite. Thank you all so much for all the care and understanding you gave to my very dear friend John Wilson. You all do a wonderful job. Thank you also for allowing me to talk each day to John.

Friend of resident, April 2021

To all the staff at The Potteries, thank you so much for all the love and care you gave my Aunt. It meant a lot to us knowing how well you looked after her, particularly during this difficult year. Thank you.

Family of resident, April 2021

Dear Zita and your fabulous team. Please accept the following for you and your staff as a small token of our extreme gratitude and thanks for all that you did for our dear mum. We will always be thankful for your kindness, care and consideration in looking after her. With our love and very best wishes to everyone at The Potteries.

Family of resident, April 2021

Public Sector Catering Awards 2021 Finalist

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Care Home Awards Finalist 2021

Dementia Hero Awards 2021 Finalist - Professional Excellence

Health Investor Awards 2021 Finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Best Larger Care Home Group Gold Winner 2020

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards 2020 finalist

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist - Care Provider of the Year 2019

Group Care Home Caterer of the Year 2018

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help arrange a visit to tour the home at a time convenient to you.

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What are Care UK care homes really like?

We take the popular myths about care homes and compare them to what life is really like in a Care UK care home.

Top 10 tips for eating as we age

Supporting someone to have a positive mealtime experience can significantly affect a person’s enjoyment of food.

5 ways to take care of yourself

Whether you’re a full time carer or are balancing your responsibilities with a full-time job, it’s important to care for yourself too.

Our response to COVID

As the Government’s latest guidance evolves, keep up to date with the latest information in relation to visiting, new admission procedures, vaccination roll-out, and the protocols in place to ensure the safety and wellbeing of residents.

Find out more about Care UK’s approach

Download directions to our home

Directions to The Potteries