What is The Potteries’s CQC rating?

The CQC overall rating for The Potteries is "Good".

The Potteries

Q: What is The Potteries’s CQC rating?

The CQC overall rating for The Potteries is &quot;Good&quot;.

Trusted to care in Broadstone, Poole, Dorset

Scroll

Photo gallery, video and 360 tour

The Potteries

Welcome to The Potteries

Our bright and friendly care home is in the suburb of Broadstone, just a few miles from the centre of the seaside town of Poole in Dorset. Our purpose-built home has an array of superb facilities to enjoy, including a coffee shop, cinema, hair and beauty salon – and even our very own pub, The Lockdown Arms!

Our team at The Potteries delivers a full range of care services for older people, from permanent residential, nursing and dementia care to short term respite care.

In 2021 we were first awarded with the Gold Standards Framework Care Homes Programme accreditation which demonstrates our skill and commitment to delivering high quality, person-centred care to residents at the end of their life. We are proud to have successfully completed the reaccreditation assessment in 2024 and have been awarded platinum status, recognising the sustained excellent practice within our home.

The Potteries is officially a ‘Veteran Friendly Framework’ accredited care home, recognising our best practice and highest standards of care for the Armed Forces community.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

187 York Road
Broadstone
Poole
Dorset
BH18 8ES

View map

CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Free event

Summer fair - free event at The Potteries, a care home in Poole

Enjoy an afternoon of Great British seaside themed entertainment, including Punch and Judy, market stalls, tombola/raffle, and live music on Sunday 27th July 2025, 2pm - 4pm.

Find out more

Free event

V J Day 80th anniversary garden party - free event at The Potteries

Join us to mark the 80th anniversary of Victory over Japan Day as we celebrate the spirit of the 1940s on Friday 15th August 2025, 2pm - 4pm.

Find out more

Free event

Navigating dementia, choosing the right care at the right time - free event at The Potteries

Understand your choices with Chartered Psychologist and ageing and dementia expert Dr Kellyn Lee at our next event on Thursday 24th July 2025, 2pm - 4pm.

Find out more

Free event

Wimbledon final - free event at The Potteries

Join us to watch the Wimbledon final on the big screen in our comfy cinema on Sunday 13th July 2025, 2pm - 3.30pm.

Find out more

Free event

Scams and fraud awareness - free event at The Potteries

Meet Russel Saunders, Dorset Council Trading Standard Volunteer, who will discuss how to prevent scams and frauds in the home on Tuesday 8th July 2025, 2pm - 4pm.

Find out more

Scams and fraud awareness - free event at The Potteries

Promotion

Enjoy six week’s free care

Join us as a permanent resident and enjoy six weeks free in your first six months.

Find out more

Promotion

Enjoy a four-week respite stay for the price of three

If you care for an older loved one at home and need some time away, our teams can help. Only available in selected care homes, and for specific care types. Contact us for more information.

Find out more

Enjoy a four-week respite stay for the price of three

Free event

Carers and friendship café - free event at The Potteries

Beat loneliness and join us at our monthly café. This is dementia friendly and a great opportunity to make new friends in a relaxed and friendly environment over coffee and cake on the fourth Wednesday of each month, 11am - 12pm.

Find out more

Free event

Care fee planning clinic - free event at The Potteries

Have a no obligation consultation with Andy Parsons AFPS, Chartered Financial Planner and SOLLA licenced care adviser from Eight Wealth Management on the third Thursday of each month, 10.30am - 12pm.

Find out more

Free event

Community cinema - free event at The Potteries

Join us for our community cinema club which is open to anyone who enjoys classic, ‘feel good’ films, including those living with dementia and their loved one on first Thursday of each month, 1.30pm - 3.30pm.

Find out more

Free event

Veterans brunch club - free event at The Potteries

Join us in our in-house pub and chat with fellow local veterans and reminisce over brunch on the third Wednesday of each month, 10.30am - 12pm.

Find out more

Free event

Dog café – free event at The Potteries

Join us at our monthly dog café with your fourlegged friend and enjoy hot drinks and homemade cakes on the second Wednesday of each month, 11am - 12pm.

Find out more

Free event

Wills and Power of Attorney Clinic – event at The Potteries

Join us at The Potteries where Ellis Jones experienced Solicitors will provide advice and guidance on Wills and Lasting Power of Attorney on the first Tuesday of each month, 10.30am - 12.30pm

Find out more

Wills and Power of Attorney Clinic – event at The Potteries

We’ve had a makeover!

Some of our social spaces have been refurbished to provide an even higher standard of living for residents. This includes refurbishment of our reception area, café, bar and dining areas, as well as our beautiful gardens. We’d love for you to come and see our beautiful home.

View images and videos

Life at our home

At The Potteries, our lifestyle team organises different daily activities, from bingo and gardening to armchair exercise and singalongs. We spend time with residents individually, supporting them to continue with hobbies, or even to try something new.

Activities room
Cafe
Church Services
Cinema room
Garden
Garden view rooms
Hair and beauty salon
Library
Lounge area
Multi-faith room
Music room
Namaste room
Pet friendly visits
Pub/ bar
Reminiscence room
Shop

Care at our home

All the care we provide is person-centred. That means that your loved one is at the centre of all aspects of their care. They make decisions and plan how they want their care, and their everyday life at The Potteries, to be.

Types of care offered

Healthcare services

Chiropody
Community support services
Dentist
District nursing team
Movement therapy
Namaste care
Occupational therapy
Optician
Pharmacy service

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at The Potteries will provide your loved one with care that is completely tailored to their individual needs and wishes.

Personalised care is at the heart of what we do, and I strive to ensure that all our residents continue living active and independent lives in a warm, safe and comfortable environment involving family and friends as much as possible.

Zita TurnerHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at The Potteries care home.

Poole care home invites community to Friendship Café

A care home in Poole is welcoming the local community to its café to help people build new friendships with their neighbours.

Care UK rolls out plant-based cleaning products across 163 homes

Care UK has become the largest care home provider to commit to sustainable cleaning practices in their care homes.

Dorset care homes invite community to honour VE Day

Three care homes around Dorset are opening their doors to the community to mark 80 years since the end of World War II.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Potteries care home.

The food they get is full English in the morning or cereal. Lunchtime they have a choice, and they get a pudding as well. Evening they get sandwiches or a hot alternative. The food is great and looks amazing, especially the desserts. I met the chef as well, he is polite and friendly, and he takes that extra bit of care to make the food. He'll make something special if someone needs it.

Relative of a resident, March 2024

My loved one is very happy and content there. They have an activities team that provide a wide range of activities that are physically and mentally stimulating for the residents and there is lots of interaction between the residents and staff, not only with other residents. All of the staff, without exception, are really nice people, professional and kind. All aspects of the care home are extremely positive.

Relative of a resident, March 2024

It's a quality care home! The standard is exceptional, very modern and tidy, no nasty smells. It is owned by a big company and they clearly invested money in it. The second thing that makes it perfect is the team. The manager and staff are just so friendly. It's like a big family. You always feel welcome, and nothing is ever too much trouble if you have a question or request. The carers respect my loved one's dignity as a human being and even though she is vulnerable, they ensure she is able to live a positive life.

Relative of a resident, March 2024

Gold Standard Framework Accredited

Veteran Friendly Framework accredited

Gold Standard Framework Accredited

Care Home Awards 2023 Winner - Best Continuing Covid-19 Response

National Dementia Care Awards 2023 Finalist - Best Dementia Care Home

Care UK Stars Awards Winner 2022 - Most Improved Home

NASHiCS Safety in Care awards 2025 winner - Championing Safety in Care

Care Home Awards 2025 High Commendation - Best Care Home Marketing, Advertising or PR Activities - 'The Big Dementia Conversation'

Stars of Social Care Awards 2025 finalist - Great Marketeer Award (The Big Dementia Conversation)

Palliative and End of Life Care Awards 2025 finalist - Workforce Development Award

Dementia Care Awards 2025 finalist - The Dementia Care Employer (Residential) Award

Public Sector Catering Awards 2025 winner - Care Catering Award

Care Home Catering Awards 2025 finalist - Group Care Home Caterer of the Year

Care Home Awards 2025 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Care Home Awards 2025 finalist - Best Sustainability Initiative - 'Wildlife Gardens Project'

Public Sector Catering awards 2025 finalist - Catering Manager of the Year Award - Andrew Mussett

Public Sector Catering awards 2025 finalist - Health and Nutrition Award

Leading Women in Care Awards 2025 finalist - Leader of the Future, Amanda Holland

Health Investor Awards 2025 finalist - Residential Elderly Care Provider of the Year - Large Group (30+)

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2025

Women Achieving Greatness in Social Care Awards 2024 finalist - HR & Recruiter award, Victoria Cole

Caring UK Awards 2024 finalist - Employer of the Year

Caring UK Awards 2024 finalist - Care Group of the Year

Greater Essex Careers Hub 2024 winner - Employer Encounter of the Year

Love Laundry Awards 2024 finalist - Care Home Group

National Dementia Care Awards 2024 finalist - Inspirational Leader in Dementia Care, Alison Butler

LaingBussion Awards 2024 finalist - Care Home Group of the Year

Leaders in Care Awards 2024 finalist - Andrew Knight, Executive of the Year

The National Care Awards 2024 winner - Care Home Group (Large)

National Association of Care Catering Awards 2024 finalist - Catering Team of the year Award

Inhouse Recruitment Awards 2024 finalist - Candidate Experience

Inhouse Recruitment Awards 2024 finalist - Best Place to Work

Inhouse Recruitment Awards 2024 winner - Use of Technology

UK Employee Experience Awards 2024 winner - Best Employee Experience Journey

UK Employee Experience Awards 2024 winner - Best Company to Work For (large company)

Care Home Awards 2024 high commendation - Best Care Home Marketing, Advertising or PR Activities

William Rathbone Awards 2024 winner - Executive Nurse Leadership

Stars of Social Care Awards 2024 winner - Recruitment and Retention Award

Dementia Care Awards 2024 finalist - The Dementia Friendly Business Award

Craft Guild of Chefs Awards 2024 finalist - Public Sector Chef Award

Public Sector Catering Awards 2024 winner - Care Catering Award

Care Home Catering Awards 2024 finalist - Group Care Home Caterer of the Year

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2024

Care Home Awards 2024 finalist - Outstanding Larger Group Care Provider (over 75 homes)

Health Investor Awards 2024 finalist - Care provider of the year

Caring UK Awards 2023 winner - Care Group of the Year

Nursing Times Awards 2023 winner - Nursing in Social Care

Women Achieving Greatness in Social Care 2023 finalist

Engage Awards 2023 finalists

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Why get an early dementia diagnosis?

Dementia is a condition that affects an individual’s memory, thinking, and behaviour. Recognising the early signs and seeking an early diagnosis can...

Signs of ageing or dementia?

As we or our loved ones grow older, changes in memory, behaviour, and cognitive function are common, but distinguishing between normal ageing and early signs...

Can the risk of dementia be reduced?

Dementia is a growing concern for many people especially when getting older. It is important to understand how we can reduce the risk of dementia, whether...

Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

Brownsea Island - Poole, Dorset
Poole Harbour - Poole, Dorset
Upton House Country Park - Poole, Dorset
Monkey World - Longthorns, Wareham

Nearby Homes

The Potteries

Dorset BH18 8ES

CQC Rating: Good

FAQs

The Potteries offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room, pub/ bar, library, shop, music room, reminiscence room, namaste room, church services and multi-faith room.

The CQC overall rating for The Potteries is "Good".

The Potteries offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Poole, Dorset.

Yes, you can find more Care UK homes in these locations:

Care homes in Dorset

Care homes in Poole

Are you happy to accept "Functional" cookies?

Save your shortlisted homes here.

Are you happy to accept 'Functional' cookies?

The Potteries

The Potteries

Welcome to The Potteries

At a glance

Summer fair - free event at The Potteries, a care home in Poole

V J Day 80th anniversary garden party - free event at The Potteries

Navigating dementia, choosing the right care at the right time - free event at The Potteries

Wimbledon final - free event at The Potteries

Scams and fraud awareness - free event at The Potteries

Enjoy six week’s free care

Enjoy a four-week respite stay for the price of three

Carers and friendship café - free event at The Potteries

Care fee planning clinic - free event at The Potteries

Community cinema - free event at The Potteries

Veterans brunch club - free event at The Potteries

Dog café – free event at The Potteries

Wills and Power of Attorney Clinic – event at The Potteries

We’ve had a makeover!

Life at our home

Care at our home

Types of care offered

Healthcare services

Meet the team

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

Poole care home invites community to Friendship Café

Care UK rolls out plant-based cleaning products across 163 homes

Dorset care homes invite community to honour VE Day

What others have to say

Your next steps

Help and advice

Why get an early dementia diagnosis?

Signs of ageing or dementia?

Can the risk of dementia be reduced?

Trips and outings

Nearby Homes

Nearby homes

Nearby homes

FAQs

What facilities does The Potteries provide?

What is The Potteries’s CQC rating?

What types of care does The Potteries offer?

Are there any other Care UK care homes in Dorset?