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The Potteries

Trusted to care in Broadstone, Poole, Dorset

Trusted to care in Broadstone, Poole, Dorset|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families

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Photo gallery, video and 360 tour

The Potteries

Welcome to The Potteries

Our bright and friendly care home is in the suburb of Broadstone, just a few miles from the centre of the seaside town of Poole in Dorset. Our purpose-built home has an array of superb facilities to enjoy, including a coffee shop, cinema, hair and beauty salon – and even our very own pub, The Lockdown Arms!

Our team at The Potteries delivers a full range of care services for older people, from permanent residential, nursing and dementia care to short term respite care.

We’re one big family at The Potteries, and when your loved one joins us, we work with them and you to learn all about their life history, likes and dislikes. We then put together care and lifestyle plans that are tailored to their unique needs and interests which support them to live a fun and fulfilling life at The Potteries. We’re also here for you, providing emotional and practical support throughout your loved one’s stay with us. 

In 2021 we were proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates our skill and commitment to delivering high quality, person-centred care to residents at the end of their life.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

187 York Road
Broadstone
Poole
Dorset
BH18 8ES

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CQC Rating
Good
Availability
Open to new residents
Pricing
Key facts summary
Contract
Contract summary

One step at a time – a video guide to navigating dementia

From the moment you receive a diagnosis to learning to live well with dementia, we’re here to support you every step of the way. That’s why we’ve produced ‘One step at a time’, a video guide to navigating dementia, introduced by broadcaster and Alzheimer's Society ambassador, Angela Rippon.

Watch now
One step at a time – a video guide to navigating dementia

Dementia café – free event at The Potteries

Join us at our monthly dementia café where we offer support and practical advice for carers, families and people living with dementia on the last Tuesday of every month, 2pm – 3.30pm

Find out more
Dementia café – free event at The Potteries

Wills and Power of Attorney Clinic – event at The Potteries

Join us at The Potteries where Ellis Jones experienced Solicitors will provide advice and guidance on Wills and Lasting Power of Attorney on the third Wednesday of the month, 10.30am – 12.30pm.

Find out more
Wills and Power of Attorney Clinic – event at The Potteries

Dog café – free event at The Potteries

Join us at our monthly dog café with your fourlegged friend and enjoy hot drinks and homemade cakes on the second Wednesday of each month, 10.30am - 12pm.

Find out more
Dog café – free event at The Potteries

Understanding advancing dementia – free event at The Potteries

Join us to hear Suzanne Mumford share insights into the transition from moderate to advanced dementia on Thursday 19th October 2023, 2pm - 4pm.

Find out more
Understanding advancing dementia – free event at The Potteries

Have a look around our home

At The Potteries there are plenty of shared spaces and luxury facilities for loved ones to enjoy.

View 360 tour

Life at our home

At The Potteries, our lifestyle team organises different daily activities, from bingo and gardening to armchair exercise and singalongs. We spend time with residents individually, supporting them to continue with hobbies, or even to try something new.

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  • Activities room
  • Cafe
  • Church Services
  • Cinema room
  • Garden
  • Hair and beauty salon
  • Library
  • Multi-faith room
  • Music room
  • Namaste room
  • Pub/ bar
  • Reminiscence room
  • Shop
Life at our home
Life at our home
Life at our home
Introducing The Potteries
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Care at our home

All the care we provide is person-centred. That means that your loved one is at the centre of all aspects of their care. They make decisions and plan how they want their care, and their everyday life at The Potteries, to be.

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Care at The Potteries

Types of care offered

Healthcare services

  • Chiropody
  • Community support services
  • District nursing team
  • Movement therapy
  • Namaste care
  • Occupational therapy
  • Pharmacy service

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Meet the team

The dedicated and experienced team at The Potteries will provide your loved one with care that is completely tailored to their individual needs and wishes.

 

Personalised care is at the heart of what we do, and I strive to ensure that all our residents continue living active and independent lives in a warm, safe and comfortable environment involving family and friends as much as possible. 

Zita TurnerHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

How we are doing

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at The Potteries care home.

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Care UK shortlisted for 11 Caring UK Awards

Care UK shortlisted for 11 Caring UK Awards

Care UK has been shortlisted in eleven categories at the Caring UK Awards, including in categories for Care Home Group and Care Employer of the Year.

Care UK’s shortlisted for six Leaders in Care awards.

Care UK’s shortlisted for six Leaders in Care awards.

Care UK has been shortlisted in six categories for this year’s Leaders in Care Awards, including the Care Provider of the Year category.
Care UK shortlisted for eight National Care Awards

Care UK shortlisted for eight National Care Awards

Care UK has been shortlisted in eight categories for the prestigious National Care Awards, including the Care Home Group Over 10 Settings category.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Potteries care home.

Mum was in respite care at The Potteries for five weeks. Staff listened and responded to her initial needs and preferences. The Potteries is extremely COVID friendly. Staff are supportive of relatives as well as residents.  Despite COVID restrictions, the home has a very friendly supportive atmosphere.

Mum really enjoyed her time and is likely to return for respite care, or permanently in the future. Thank you to all the staff who made her stay so lovely, gave her a rest and enabled me to have a break. You are all caring, lovely people.

Relative of resident, November 2021

My sister and I have just returned from our first visit to see Mum. I just wanted to say how lovely her room is and how the staff have been really helpful. Mum seems really well considering her great age and even she said ‘I like this room’. Thank you for all your help in this, it’s a great weight off our minds seeing Mum settled.

Daughter of a resident, May 2021

To all the wonderful staff at The Potteries care home. Thank you! Mabel never missed an opportunity to tell us how fortunate she was to live in such pleasant and incredibly clean surroundings. Quite an achievement for a lady who could spot a tiny ant scuttling down in the grass! I know where I want to live if I should require a care home! Well done team!

Relative of a resident, May 2021

To all the staff in the Dolphin Suite. Thank you all so much for all the care and understanding you gave to my very dear friend John Wilson. You all do a wonderful job. Thank you also for allowing me to talk each day to John.

Friend of resident, April 2021

To all the staff at The Potteries, thank you so much for all the love and care you gave my Aunt. It meant a lot to us knowing how well you looked after her, particularly during this difficult year. Thank you.

Family of resident, April 2021
Gold Standard Framework Accredited

Gold Standard Framework Accredited

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Care Home Awards 2023 Winner - Best Continuing Covid-19 Response

Care Home Awards 2023 Winner - Best Continuing Covid-19 Response

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National Dementia Care Awards 2023 Finalist - Best Dementia Care Home

National Dementia Care Awards 2023 Finalist - Best Dementia Care Home

Care UK Stars Awards Winner 2022 - Most Improved Home

Care UK Stars Awards Winner 2022 - Most Improved Home

Caring UK Awards 2023 finalist - Care Employer of the Year AND Care Home Group

Caring UK Awards 2023 finalist - Care Employer of the Year AND Care Home Group

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National Care Awards 2023 finalist - Care Home Group

National Care Awards 2023 finalist - Care Home Group

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Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

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LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

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Social Care Top 30 Award 2023 finalist

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

NACC Awards 2023 finalist - Catering Manager of the Year

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Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

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Nursing Times Awards 2023 finalist - Nursing in Social Care

Nursing Times Awards 2023 finalist - Nursing in Social Care

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Health Investor Awards 2023 winner - Residential Care Provider of the Year

Health Investor Awards 2023 winner - Residential Care Provider of the Year

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UK Employee Experience Awards 2023 winner - Best Employee Engagement

UK Employee Experience Awards 2023 winner - Best Employee Engagement

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Public Sector Catering Awards 2023 winner - Care Catering Award

Public Sector Catering Awards 2023 winner - Care Catering Award

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Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

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RoSPA Awards 2023 winner - Silver Award

RoSPA Awards 2023 winner - Silver Award

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Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

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Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

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LaingBuisson Award 2022 finalist - Large Residential Care

LaingBuisson Award 2022 finalist - Large Residential Care

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National Care Awards 2022 winner - Care Operations/Area Manager

National Care Awards 2022 winner - Care Operations/Area Manager

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Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

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Social Care Top 30 Award 2022 finalist

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Care Home Professional Power List 2022

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Nursing Times Workforce Awards 2022 finalist

Nursing Times Workforce Awards 2022 finalist

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NACC Awards 2022 winner - Care Establishment of the Year

NACC Awards 2022 winner - Care Establishment of the Year

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Care Home Awards 2022 winner - Outstanding Larger Care Provider

Care Home Awards 2022 winner - Outstanding Larger Care Provider

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Health Investor Award 2022 winner - Residential Care Provider of the Year

Health Investor Award 2022 winner - Residential Care Provider of the Year

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UK Employee Experience 2022 Awards - Best Use of Digital Technologies

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

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Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

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Caring UK Awards 2021 winner

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

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LaingBuisson Award 2021 winner - Property Developer of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

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Care Home Awards 2021 winner - Best Larger Care Home Group

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

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Social Care Top Leaders Awards 2021 finalist

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

Care Home Professional Power List 2021

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UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

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Dementia Hero Awards 2021 finalist - Professional Excellence

Dementia Hero Awards 2021 finalist - Professional Excellence

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Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

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Care Home Awards 2020 winner - Best Larger Care Home Group

Care Home Awards 2020 winner - Best Larger Care Home Group

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LaingBuisson Awards 2020 finalist

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

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Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

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Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care. 

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Your next steps
Your next steps
Your next steps

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Read more
What is palliative care?

What is palliative care?

Discover more about the compassionate palliative care that we provide and how we sensitively tailor your loved one’s end of life care to their wishes.
How to provide person-centred care for your loved one

How to provide person-centred care for your loved one

Providing person-centred care for a loved one is all about putting their choices at the heart of their care.
One step at a time – a video guide to navigating dementia

One step at a time – a video guide to navigating dementia

From the moment you receive a diagnosis to learning to live well with dementia, we’re here to support you every step of the way. That’s why we’ve produced...

Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

  • Brownsea Island -  Poole, Dorset 
  • Poole Harbour -  Poole, Dorset
  • Upton House Country Park - Poole, Dorset
  • Monkey World - Longthorns, Wareham
Trips and outings
Trips and outings
Trips and outings

Nearby Homes

The Potteries

1

Dorset BH18 8ES

CQC Rating: Good
The Potteries

The Potteries

1

Dorset BH18 8ES

View Home Directions: Google | PDF

Nearby homes

Nearby homes

FAQs

<!--br {mso-data-placement:same-cell;}--> The Potteries offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room, pub/ bar, library, shop, music room, reminiscence room, namaste room, church services and multi-faith room.

The CQC overall rating for The Potteries is "Good".

The Potteries offers residential care, dementia care, nursing care, nursing dementia care, respite care and end of life care for older people in Poole, Dorset.

Yes, you can find more Care UK homes in these locations:

Care homes in Dorset

Care homes in Poole