What is The Potteries’s CQC rating?

The CQC overall rating for The Potteries is "Good".

The Potteries

Q: What is The Potteries’s CQC rating?

The CQC overall rating for The Potteries is &quot;Good&quot;.

Trusted to care in Broadstone, Poole, Dorset

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Photo gallery, video and 360 tour

The Potteries

Welcome to The Potteries

Our bright and friendly care home is in the suburb of Broadstone, just a few miles from the centre of the seaside town of Poole in Dorset. Our purpose-built home has an array of superb facilities to enjoy, including a coffee shop, cinema, hair and beauty salon – and even our very own pub, The Lockdown Arms!

Our team at The Potteries delivers a full range of care services for older people, from permanent residential, nursing and dementia care to short term respite care. In 2021 we were proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates our skill and commitment to delivering high quality, person-centred care to residents at the end of their life.

We’re one big family at The Potteries, and when your loved one joins us, we work with them and you to learn all about their life history, likes and dislikes. We then put together care and lifestyle plans that are tailored to their unique needs and interests which support them to live a fun and fulfilling life at The Potteries. We’re also here for you, providing emotional and practical support throughout your loved one’s stay with us.

At a glance

Location

187 York Road
Broadstone - Poole
Dorset
BH18 8ES

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Let’s talk about dementia – our latest guide is here

To help families at any stage of their dementia journey, we are launching our brand-new guide.

Download now

Let’s talk about dementia – our latest guide is here

Dementia café

Join us at our monthly dementia café where we offer support and practical advice for carers, families and people living with dementia.

Find out more

Wills and Power of Attorney event

Join us at The Potteries where Ellis Jones experienced Solicitors will provide straightforward advice and guidance on Wills and Lasting Power of Attorney.

Find out more

See better, live better – free event at The Potteries

The Potteries care home is pleased to welcome Emma James, from Visoncall who will provide expert advice on the importance of maintaining good eye health in older age.

Find out more

See better, live better – free event at The Potteries

Have a look around our home

At The Potteries there are plenty of shared spaces and luxury facilities for loved ones to enjoy.

View 360 tour

Life at our home

At The Potteries, our lifestyle team organises different daily activities, from bingo and gardening to armchair exercise and singalongs. We spend time with residents individually, supporting them to continue with hobbies, or even to try something new.

Cafe
Garden
Activities room
Hair and beauty salon
Cinema room
Pub/ bar
Library
Shop
Music room
Reminiscence room
Namaste room
Church Services
Multi-faith room

Introducing The Potteries

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Care at our home

All the care we provide is person-centred. That means that your loved one is at the centre of all aspects of their care. They make decisions and plan how they want their care, and their everyday life at The Potteries, to be.

Types of care offered

Residential care
Dementia care
Nursing care
Nursing dementia care
Respite care
End of life care

Healthcare services

Chiropody
Pharmacy service
District nursing team
Occupational therapy
Community support services
Movement therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at The Potteries will provide your loved one with care that is completely tailored to their individual needs and wishes.

Personalised care is at the heart of what we do, and I strive to ensure that all our residents continue living active and independent lives in a warm, safe and comfortable environment involving family and friends as much as possible.

Zita TurnerHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at The Potteries care home.

A little superstar – regional pageant queen pays a visit to care home residents

Care home residents in Poole were treated to a very special visitor for an afternoon of singing and dancing.

Care UK shortlisted for three top care catering awards

Care UK teams are delighted to have been recognised in three different categories at the National Association of Care Catering Awards.

Dual shortlisting for Care UK in the Nursing Times Workforce Awards

Care UK teams are celebrating after being shortlisted for the two prestigious Nursing Times Workforce Awards.

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at The Potteries care home.

Mum was in respite care at The Potteries for five weeks. Staff listened and responded to her initial needs and preferences. The Potteries is extremely COVID friendly. Staff are supportive of relatives as well as residents. Despite COVID restrictions, the home has a very friendly supportive atmosphere.

Mum really enjoyed her time and is likely to return for respite care, or permanently in the future. Thank you to all the staff who made her stay so lovely, gave her a rest and enabled me to have a break. You are all caring, lovely people.

Relative of resident, November 2021

My sister and I have just returned from our first visit to see Mum. I just wanted to say how lovely her room is and how the staff have been really helpful. Mum seems really well considering her great age and even she said ‘I like this room’. Thank you for all your help in this, it’s a great weight off our minds seeing Mum settled.

Daughter of a resident, May 2021

To all the wonderful staff at The Potteries care home. Thank you! Mabel never missed an opportunity to tell us how fortunate she was to live in such pleasant and incredibly clean surroundings. Quite an achievement for a lady who could spot a tiny ant scuttling down in the grass! I know where I want to live if I should require a care home! Well done team!

Relative of a resident, May 2021

To all the staff in the Dolphin Suite. Thank you all so much for all the care and understanding you gave to my very dear friend John Wilson. You all do a wonderful job. Thank you also for allowing me to talk each day to John.

Friend of resident, April 2021

To all the staff at The Potteries, thank you so much for all the love and care you gave my Aunt. It meant a lot to us knowing how well you looked after her, particularly during this difficult year. Thank you.

Family of resident, April 2021

Caring UK Awards Finalist 2022 - Care Employer of the Year

LaingBuisson Award Finalist 2022 - Large Residential Care

Dementia Care Awards Winner 2022 - Best Dementia Care Inspiring Leader

National Care Awards Finalist 2022

Social Care Top 30 Award Finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards Finalist 2022

NACC Awards Finalist 2022 - Catering Team of the Year

Care Home Awards Winner 2022 - Outstanding Larger Care Provider

Health Investor Award Winners 2022 - Residential Care Provider of the Year

UK Employee Experience Awards - Best Use of Digital Technologies

Public Sector Catering Awards Finalists 2022 - Care Catering AND Chef of the Year

Caring UK Awards Winner 2021

National Care Awards Winner 2021 - Care Home of the Year

LaingBuisson Award Winner 2021 - Residential Care Provider of the Year

LaingBuisson Award Winner 2021 - Property Developer of the Year

Care Home Awards Winner 2021 - Best Larger Care Home Group

National Association of Care Catering Awards Winner 2021 - Catering Team of the Year

National Apprenticeship Awards Finalist 2021

Public Sector Catering Awards Winner 2021 - Catering Manager of the Year

Social Care Top Leaders Awards Finalist 2021

Care Home Professional Power List 2021

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards Finalist 2021 - Professional Excellence

Health Investor Awards Finalist 2021 - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Winner 2020 - Best Larger Care Home Group

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards Finalist 2020

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist 2019 - Care Provider of the Year

Group Care Home Caterer of the Year 2018

Gold Standard Framework Accredited

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Watch a video about the process

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Our approach to living with Coronavirus

Click below for information on Care UK’s approach to living with Covid and visiting loved ones.

Download directions to our home

Directions to The Potteries

FAQs

The Potteries offers residential, dementia, nursing, nursing dementia, respite and end of life care for older people in Broadstone - Poole, Dorset.

The CQC overall rating for The Potteries is "Good".

Yes, you can find more Care UK homes in these locations:

Care homes in Dorset

Care homes in Broadstone - Poole

The Potteries care home

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