Trusted to care in Cobham, Surrey
The dedicated and experienced team at Heathlands House will provide your loved one with care that’s completely tailored to their individual needs and wishes.
My background is in acting and the Arts: I spent twenty years working as an actress and was in a number of West End theatre productions.
I then went into healthcare, and was a healthcare assistant at the Kent and Sussex Hospital orthopaedic trauma unit for five years. When I moved to Surrey, I thought this experience would make me a good fit to work at Tiltwood. Ive been here since 2011.
Every day is different when you work in a care home, and youre caring for many older people who are living with dementia. Patience is vital, and my acting skills have been useful too at times!
I still enjoy music and the Arts, and I love seeing residents enjoying activities related to these areas. Its very rewarding to spend time with residents, learning about their life stories and getting involved in big activities – those are the times I most enjoy.
Catering has always been a part of my life: Ive worked in schools, pubs and golf clubs.
I joined Tiltwood in 2016 because I wanted to work in my local community.
Understanding and catering for different dietary requirements is obviously one of the big differences when you work in care home catering. A number of residents need to have modified meals to boost their calorie intake, or they need a soft diet because they have difficulty swallowing. Being able to produce a modified meal quickly has been one of my biggest challenges, particularly if a resident is a new, emergency admission.
I love seeing plates coming back to the kitchen empty, knowing that residents have enjoyed the meal weve served them. One of the best parts of my job is seeing a new resident, who has moved to the home very frail and poorly, gaining health and strength thanks to the great care and good meals Tiltwood provides.
I’ve always loved working in the care sector – I couldn’t imagine working in any other profession.
I spent many years as a care manager before deciding I wanted to get back into the administrative/business side of care. I joined Tiltwood to do this role in 2016.
My hands-on experience as a carer is very helpful in this job – as is my ability to juggle multiple tasks. Understanding and supporting relatives and colleagues is also part of my role. I enjoy recruiting and helping to retain great colleagues, because having the right people on board benefits residents, the home and Care UK.
Tiltwood recently underwent some redecoration and refurbishment, and it’s been lovely to see the residents enjoying and appreciating their spruced up environment. We’ve a lovely strong family atmosphere and team spirit here, which I love and everyone appreciates.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.