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Our team at
Trymview Hall

Trusted to care in Westbury-on-Trym, Bristol

Trusted to care in Westbury-on-Trym, Bristol|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Our hardworking colleagues at Trymview Hall are passionate about giving you the best in tailored care and support. Find out more about our team in Southmead, including our chef, lifestyle colleagues, clinicians and maintenance crew.

Nicole Anderson

Home Manager

Nicole Anderson

I’m an experienced nurse and care Home Manager and I joined Care UK in early 2019.

I used to work in one of the organisation’s Edinburgh care homes. Care UK’s values and ethos of care chimed with my own personal approach to care, so I was keen to join this forward-thinking organisation.

Being an effective home manager demands a range of skills, from great people skills to good organisational ability. It’s vital to have a holistic and proactive approach as well. Far and away the best part of my day is spending time with residents and seeing them enjoying a superb quality of life.

I’m passionate about delivering excellent care and I love working as part of our committed and skilled team here at Trymview Hall. We put residents and their families first and foremost in everything we do. We’re proud of our ‘good’ CQC rating, and I’m looking forward to supporting the team to achieve even greater things.

Kay Parsons
Kay Parsons
Deputy Manager

I’ve worked within the care sector for 15 years but only joined Care UK in 2021. I wanted to work for an organisation with values that echoed my own. It’s also lovely to work in beautiful surroundings too, and Trymview Hall is stunning.
I love working in a care environment because I love meeting and getting to know others and to make a difference to their day. A smile and a chat can make a big difference to a resident. I think it’s important to be passionate about the work you do. This role demands a caring, understanding and compassionate approach. Being a good listener and team player is vital too. And you always need to be keen to support and help others – colleagues, residents and family members.
There’s always something new and exciting happening at Trymview Hall, and, right now, we’re creating our own home shop where residents will be able to buy day-to-day necessities and treats. I’m looking forward to the shop opening, and residents enjoying some extra independence as they have a browse and buy the things they need.

Nicola Wolff-Donitz
Nicola Wolff-Donitz
Customer Relations Manager

I’m a qualified nurse, and worked as a nurse for 12 years before I moved into medical sales as a regional business manager. I joined Trymview Hall because I wanted to work within the care home sector so that I could use all my skills and experience. Care UK also has a wonderful reputation for delivering great care and for being a fantastic organisation to work for.

As a CRM it’s important to be personable, to understand people’s needs and the situation and feelings they’re going through. I want to find solutions for families and I’m passionate about delivering excellent customer service. 

I love showing prospective residents and their families around Trymview Hall, getting to know them and sharing with them the amazing care and lifestyle that residents enjoy here. It’s been a challenge to learn a completely new role at my time of life, but my colleagues are all so friendly and supportive, which has made things easier. I’m looking forward to being part of the team and helping to make Trymview Hall a huge success. 

Darren Nelson
Darren Nelson
Head Chef

I’ve been a chef for 18 years, and a head chef for ten of those years. Previously, I was Executive Chef for the British Royal Legion.

I’m very focused on quality – on producing the best food that I possibly can for Trymview Hall residents. Working with fresh ingredients is key. It’s been fun and challenging starting the kitchen from scratch: I’ve ordered equipment and built shelving units, but I feel a strong sense of ownership over what we’re doing here, as a result!

Older people deserve the best food and dining experience, and I’m looking forward to leading a catering team who are dedicated to ensuring that residents receive that at each and every meal in our Bristol care home.  

Hannah Tope
Hannah Tope
Business Administrator

I’ve been working in care homes in administration and training since 2014, and I joined the Trymview Hall team in 2019 because I’d heard good things about Care UK – it’s vision for care and the importance it places on supporting colleagues to progress their careers. I’m committed to developing my skills and I’m currently working towards an NVQ level 3 in Human Resources.

Being a Business Administrator in a care home is a role that keeps you on your toes, as there’s a lot to it. You can never know what each day will bring, and I enjoy that. It’s a privilege to meet residents and their families and to get to know them. I do what I can to ensure everyone’s happy and I always want to know if there’s anything more I can do to help residents, relatives and colleagues.

Gillian Lightbody
Gillian Lightbody
Head Housekeeper

I joined Trymview Hall after the old care home where I worked closed down. I started as a Domestic and have worked my way up to Head Housekeeper.

My favourite part of my working day is being on the floor and interacting with residents. This role involves organising and supporting my team of domestics, being friendly and approachable and ensuring the home is clean and tidy. I believe the most important part of my role is making sure my team are happy and all our jobs are done to the highest standards.

I feel proud when I know that everything is tidy and the home is clean and inviting.

When I’m not working, I spend time dog walking, horse riding and being with my family, as I have two children.

Hollie James
Hollie James

I started working at Care UK because I wanted to meet new people and gain experience in a new role. Before becoming the Receptionist at Trymview Hall, I was working as a Domestic. I’m proud to be working towards my Business Admin Level 3 qualification, as progressing in my career is a highlight for me.

As Receptionist, it’s important to be patient, friendly, dependable and thoughtful. I enjoy greeting residents and their families and getting to know them well. Being understanding and helpful towards everyone is the most important part of my role. I feel proud that I’m able to welcome people into their new home and be a friendly, familiar face.

Outside of work, I spend a lot of my spare time with animals, and I also enjoy going out dancing with friends.

Matt Barrett
Matt Barrett

I have worked in the care industry for over 20 years, and I joined Trymview Hall because I liked the look of the home. I worked as the Gardener at Trymview Hall before being promoted to Maintenance.

In this role, you need to be willing to go above and beyond and think outside the box to fix issues. I like working with residents and getting advice from them, especially on gardening projects.

I love being able to repair something or redecorate a room for a resident, as it makes them happy, and I get to chat with them while I’m doing the job. Being able to fix or make something that I know will bring joy to residents makes me proud of what I do.

Outside of work, I’m a cub scout leader and an amateur voice actor. As part of our St George’s Day celebrations in 2023, my scout troop came to Trymview Hall to meet the residents, make tea and coffee and work in the garden. We had kids from the ages of 4 to 14, and the residents really enjoyed it.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.