Top rating for Heatherbrook

Company news

Aug 26, 2009

Heatherbrook has been rated “Excellent” by inspectors from the Care Quality Commission – the highest level possible.

We received the rating following an unannounced visit in July from the independent regulator of health and social care in England.

Their main findings were that we had a good system for pre-admission assessments of prospective residents ensuring they would receive a particularly personalised service on arrival. 

Very positive feedback was received from relatives of residents about the time devoted to them and making sure everything was in place before a person moved in.

The inspectors also praised the management and administration of the home which has an ‘open door’ policy and felt that Heatherbrook provided an environment which met the needs of residents suffering from dementia.

The report also found that there was a comprehensive activities programme and a good choice of meals that were praised by residents. The inspection highlighted the robust procedures for recruitment of staff, ensuring the safety of residents.

The Home Manager Alison Graham, said:”I am absolutely delighted with the result of this inspection and I am extremely proud of the staff here. I have a wonderful team at Heatherbrook who work hard every day and this ‘Excellent’ rating is a testimony to their dedication. They are second to none.”