Home wins praise from relatives and approval of national care inspectors

Company news

Mar 14, 2014

Care UK’s Little Holland Hall care home has been given the seal of approval by the national care watchdog, with residents and relatives praising the home’s commitment to caring and dignity.

The Care Quality Commission (CQC) report, which follows an unannounced inspection of the home in Frinton Road, quotes a resident’s relative who told them: "They treat him with respect, I wouldn't want him to be anywhere else."

The inspectors examined the home and its records and interviewed team members, residents and relatives before announcing that the home meets the Government’s five standards of quality and safety which are:

• Treating people with respect and involving them in their care
• Providing care, treatment & support that meets people's needs
• Caring for people safely & protecting them from harm
• Staffing
• Management

The inspectors reported that people expressed their views and were involved in making decisions about their care. The team members also had an excellent knowledge of people's needs and were familiar with their preferences, likes and dislikes.

Home manager Mike Parris said: “The team works hard to ensure they know each resident’s like and dislikes, hobbies and interests. Then we can help create care packages that are tailored to their needs and unique personalities.

“I was very pleased to see that residents and patients felt they had an input in the running of the home with our constructive and friendly monthly meetings.”

The inspectors also reported that all the people and relatives they spoke to were happy with the care and service they received. One person said: "Staff come quickly when I ring my bell. They always find time to help me." One relative they spoke with told them: "I feel this was the best place to come. He is so much more settled here and as content as he can be."

During the inspection in January, inspectors tracked one person who was admitted to the service with a pressure ulcer. They saw that the person’s skin integrity was assessed correctly and was cared for on appropriate pressure-relieving equipment. The care plan was cross-referenced to nutrition and moving and handling, as these could have an impact on the treatment of the pressure ulcer.

They reported that the wound assessment was comprehensive and there was an appropriate dressing regime in place. This indicated that people's care was delivered according to their individual care plan.

Mike said: “We welcome these visits because nothing is more important than ensuring older people receive the excellent care they deserve. I am delighted the inspectors got a chance to see the dedication I see every day in my team and I know they will continue working hard to ensure every resident at Little Holland Hall leads a fulfilled life full of dignity and choice.”