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Richmond home wins seal of approval from national care watchdog

Company news

Care UK’s Greville House care home in Surrey has been given the seal of approval by a national care watchdog.

At an unannounced visit by the Care Quality Commission, inspectors found that the home in Greville Road meets the Government’s five standards of quality and safety which are:

  • Treating people with respect and involving them in their care
  • Providing care, treatment and support that meets people's needs
  • Caring for people safely and protecting them from harm
  • Staffing
  • Quality and suitability of management

During their visit to the home, which provides specialist care for older people, the inspectors talked informally to the team, residents and their families, and examined the home’s administrative systems and processes.

Home Manager Rick Mayne said: “I am delighted that we reached the high standard set out by the Government and CQC.”

The inspectors noted that staff treated residents with respect and upheld their dignity, and some comments from residents to inspectors about staff included: “They are kind, they work hard” and that they are “very nice, polite and respectful”. And it wasn’t just residents giving positive feedback about the care they receive at Greville House, with family members also telling inspectors “you can’t get much better” and another saying “I would definitely recommend it”.

Inspectors heard about the varied home events during their visit, including a recent Greek day with international food, an upcoming Irish day, and activities including armchair-based exercise sessions and sing-alongs. Inspectors were also told about the regular meetings between the home team and family members to ensure that the needs of residents were fully met and any feedback taken on board, as well as the quarterly forum for friends and relatives in the home.

Rick said: “Everyone at Greville House, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.

“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”

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