Newbury care home wins approval of national care inspectors

Home news

Jun 19, 2015

Winchcombe Place care home has been given the seal of approval by a national care watchdog, with relatives and residents praising the home’s caring team members.

The Care Quality Commission’s (CQC) report on Winchcombe Place, which follows an unannounced inspection of the care home on Maple Crescent, highlighted how people were treated with respect and dignity at all times and observed how the care team promoted residents’ independence as much as possible.

In order to assess service standards at Winchcombe Place, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.

The CQC report gave Winchcombe Place a ‘Good’ rating and concluded it meets the Government’s five key questions against which all care services are assessed:-

• Is the service safe?
• Is the service effective?
• Is the service caring?
• Is the service responsive?
• Is the service well-led?

The inspector noted how residents and their families spoke enthusiastically about the services provided at Winchcombe Place, making reference to the openness and friendliness of the care team and how this makes people feel relaxed and comfortable.  Residents told the inspector they felt safe and secure in the home, and that members of the care team were always around to help if they needed support.

According to the inspector, the Care UK team at Winchcombe Place knew residents well and care plans detailed how each resident wanted their needs to be met; while activities within the home were provided for each individual and tailored to their particular likes and dislikes.

The inspector also observed how the care team took the time to give residents the information they needed to make choices in everyday activities, such as choosing what to eat and how to spend their time, and this was particularly the case for people living with dementia.

Roseanne Ince, clinical lead at Winchcombe Place, said: “We are all thrilled to have received a ‘Good’ rating from the CQC.  Not only are the report’s findings an important benchmark for those looking at future care for loved ones in and around Newbury, they also give existing residents and their families even more confidence in the care services we provide.

“We are very proud to have been recognised by the CQC for providing people with safe, effective, compassionate and high-quality care at Winchcombe Place and we look forward to welcoming more residents throughout our second year in operation.”

Winchcombe Place provides a range of services from residential and specialist dementia care, to short-term respite and sensitive end of life care.

For further information on Winchcombe Place, please call customer relations manager, Sacha Liddiard, on 0333 321 1923 or email sacha.liddiard@careuk.com.