I would like to say a massive thank you for sorting that appointment out for me - I was so glad to see my Auntie June. The staff who brought her into the pod room to see me were lovely. Once again thank you so much.

My mother celebrated her 90th birthday yesterday with the staff and life team at Winchcombe Place. Not being able to visit was terribly difficult for all her family so to receive such lovely photos of my mother looking at her cards and gift really meant the world to us all. It gives us huge peace of mind to know that my mother has such wonderful and caring people looking after her.

I would like to thank the entire team you have there from carers, to kitchen, to maintenance, to cleaning, to laundry, to reception teams for looking after my mum. I know you are doing the very best you can for every resident - words cannot express my gratitude to you all.

My sister and I would like to extend our heart-felt thanks to you all for the efforts you are making on behalf of our mother and all residents.

They always speak to her by using name; when she isn’t confused she can tell you so and so said this, I like that they don’t just talk over her.