Dec 10, 2015
At a visit by the Care Quality Commission in October, examining the home against a number of key areas such as safe, effective, caring, responsive, well-led, inspectors were happy to award the home an overall good rating.
During their visit to the home, which provides specialist care for older people, some of whom have dementia, the inspectors talked informally to the team and examined the home’s administrative systems and processes.
Home Manager Michelle Daglish said: “I am delighted that we reached the high standard set out by the Government and CQC and I was even more delighted that the inspectors highlighted how the team works to respect people's dignity and independence.”
The inspectors noted that residents received effective care and support from well trained and well supported staff. People told us, “Nothing’s a bother”, “Oh yes, well looked after” and “The care is good”
The inspectors also commented that people who used the service, and visitors, were complimentary about the standard of care at Church View. Visitors told us, “I am happy that he is well cared for here”, “We are happy and see that he is well cared for” and “It’s always nice and clean and the staff friendly and helpful”. Staff told us, “We like to have a laugh with them. They keep you entertained” and “The best thing about the job is giving good care, this gives me satisfaction”.
Michelle said: “Everyone at Church View, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.
“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”
Church Lane, Murton, Seaham, County Durham, SR7 9PG
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