May 05, 2016
Amanda Ashton, home manager at Paisley Court care home, said: “Mr Ogechi wasn’t a permanent member of our team and when these allegations were made we immediately terminated his placement with us. We take great pride in delivering high quality, compassionate care and his actions don’t reflect the high standards that residents deserve and which we insist upon.
“During Mr Furlong’s stay with us we were in close contact with his family and continue to have a good relationship with them. We’re very thankful for their kind words and were delighted to be sent photographs of him celebrating his 80th birthday at home.”
Mr Furlong’s daughter, Christine Beyga, fully supports the team at Paisley Court. She said: “My dad returned home and is doing really well. He tells everyone that Paisley Court saved his life which is a lovely testament to the home’s wonderful staff. Thank you to everybody at Paisley Court who cared for him. The core team is wonderful and dedicated and we couldn’t praise them enough for their support. They were devastated that this incident could have occurred as it’s so far removed from the excellent care they provide.”
We would also like to highlight that Paisley Court is fully compliant with the Care Quality Commission’s (CQC) national standards of quality and safety. During their last visit, the CQC’s inspectors observed how people are cared for and spoke with residents, their relatives and members of our team.
In their report, the inspectors commented that the team has the skills and training to meet people's needs and that relatives are involved in the development of care plans. They said that the team members they spoke with were knowledgeable about resident's individual needs and how they were being met. They also commented that care is responsive, supportive and provided in a timely and unhurried way.
Amanda added: “In addition to the CQC’s report, we regularly seek feedback from residents and their relatives on the care we provide at the home. We use that feedback to ensure we continue to provide person-centred care that is tailored to the needs of individual residents and which helps them to live as independently as possible.”
Feedback from our most recent relative satisfaction survey shows that Paisley Court is in the top third nationwide and scores significantly above average in many areas, including the capability of our team to deliver the right care, our ability to spend quality time with residents and our proactive approach in keeping relatives informed about any changes to their loved ones care.
Furthermore, the supporting comments provided by relatives praise the cleanliness, atmosphere and care provided at the home. We’re extremely proud of this feedback. It demonstrates how dedicated the team is to delivering quality care every day.
38 Gemini Drive, Dovecot, Liverpool, Merseyside, L14 9LT
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