Worcester care home wins approval of national care inspectors

Home news

May 11, 2016

Perry Manor care home in Worcester has been given the seal of approval by a national care watchdog, with relatives and residents praising the home’s caring team members.

Following an unannounced inspection of the care home on Charles Hastings Way, Perry Manor has been given a ‘good’ rating in a report by the Care Quality Commission (CQC). The inspector found the service was responsive towards people’s health needs and that people were treated with respect and dignity. The report also highlighted how residents enjoyed taking part in activities and that they were able to maintain their own hobbies and interests.  

In order to assess service standards at Perry Manor, the CQC’s inspector spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.

The inspector noted that residents felt well cared for and safe; and there were also some examples where a resident’s health had improved due to effective staff practices. Team members protected the privacy and dignity of residents and asked for consent before care was given; while relatives felt involved in their family members’ care decisions.

According to the report, individual preferences for food were catered for and that the chef liaised with nurses and support staff to identify each person’s individual dietary requirements and ensure they were accommodated. Residents at the care home had been instrumental in voting for the head chef, Peter McGregor, to win Care UK’s Chef of the Year Award.  

While at Perry Manor, the inspectors observed how the care home had been designed to assist people with dementia. For example, handrails were dark in colour to contrast with the paler walls. A team member also stated that they had been supported to become a dementia specialist and had enrolled on a special course at a local university.  

The report also highlighted that there is a full programme of activities at Perry Manor and two activities co-coordinators who encourage residents to participate in fun and interesting activities. On the day of the inspection there was a visit from a school choir to sing carols and in the afternoon a film and evening singer. The team at Perry Manor also organised a number of dementia friendly activities and if someone hadn’t chosen to take part in any activities for a while the team would take time to speak to that person to see if there was a reason, offering an alternative activity if possible.

Pushpa Sagoo, home manager at Perry Manor, said: “We are all thrilled to have received a ‘good’ rating from the CQC. Not only are the CQC’s findings an important benchmark for those looking at future care for loved ones, but they also give existing residents and their families even more confidence in the care services we provide.”