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Our team at
Armstrong House

Trusted to care in Gateshead, Tyne & Wear

Trusted to care in Gateshead, Tyne & Wear|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Each one of us at Armstrong House makes a positive difference to residents’ lives. We’re passionate about making each day the best it can be for the people we care for. You can learn more about some of our team on these pages.

Margaret Frater

Home Manager

Margaret Frater

I qualified as a nurse in 1988 and have worked in care homes ever since.

I joined Care UK after hearing a lot of good things about the organisation. When I read up more about them, I was impressed that we shared the same values.

Before becoming Home Manager in 2022, I was the Deputy Manager at Armstrong House. I believe the most important part of my role is to make a positive difference to the residents and team members at Armstrong House.

As Home Manager, you need to be caring, passionate and understanding. It’s also important to be firm but fair.

Spending time with the residents is my favourite part of my working day. I love the feeling of going home at night knowing I have done my best.

Seeing the progression of new colleagues makes me proud of our amazing team at Armstrong House and the work we do to enable residents to life fulfilling lives.

Outside of work, I have two german shepherds who are my world. I also enjoy travelling to new places and spending time with my family.

Roxana-Andreea Brinzoi
Roxana-Andreea Brinzoi
Deputy Manager

I’m a Registered General Nurse, and I've achieved my Level 5 qualification in health and social care. I decided to join Care UK after being made redundant in my previous role, and working at Armstrong House has been my biggest career highlight to date.

As Deputy Manager, you need to be empathetic and caring. You also must be able to lead and manage a team, delegate tasks, work under pressure and manage time well. The most important parts of my role are prioritising tasks and supporting and guiding our team.

When I’m able to help residents and support my team, I feel proud of what I do.

If I’m not at work, I’m often spending time with my family.

Gianclaudio Cepollaro
Gianclaudio Cepollaro
Lifestyle Lead

I come from a publishing, journalism and design background in Italy. I have to say that the creativity, patience, passion and determination I developed in previous roles have come in useful here at Armstrong House. In this role you need to be able to think on your feet and get creative to ensure you’re supporting residents to live each day to the full.

Working at Armstrong House (I joined the team in 2016) has enabled me to grow professionally. I love working with the residents and spending one-to-one time with them, enabling them to live a fulfilling and rewarding life.

In my free time I still like to use my creative skills, either writing or video making.

Nikki Boyle
Nikki Boyle
Business Administrator

I attended college for three years studying business and finance and have over 20 years of admin experience. After my daughter left school, I decided I wanted a change in career. I had known of Armstrong House for a long time, and joining the team has been the biggest highlight of my career so far. I’m proud that I’m able to help people in this role.

My job is to make sure all the administrative work in the home is up to date and correct. You need to have strong organisational skills, a good memory and a genuine interest in the care sector in this role.

No two days are ever the same at Armstrong House, and I love every part of my working day. I enjoy helping people, speaking to people and going home knowing I have done all I can for the residents.

When I’m not working, I enjoy going to the gym, walking, doing DIY and baking and cooking.

Kerry Douglas
Kerry Douglas
Head Housekeeper

I have worked at Armstrong House for almost 17 years, and working my way up from Domestic to Head Housekeeper has been the biggest highlight of my career.

In this role, it’s important to be friendly, happy and willing to take on board new ideas. You also need to be able to work well in a team and listen to others. I enjoy coming in to work each day and chatting with the residents. It’s my favourite part of my day, as I like being able to help residents and love making them happy.

It’s my job to make sure all infection control procedures are followed and to ensure the care home is clean for the residents, their families and the team.

When I’m not working, I love spending time with my family.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.