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Our team at
Armstrong House

Trusted to care in Gateshead, Tyne & Wear

Trusted to care in Gateshead, Tyne & Wear

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Meet our friendly care team

Each one of us at Armstrong House makes a positive difference to residents’ lives. We’re passionate about making each day the best it can be for the people we care for. You can learn more about some of our team on these pages.

Cheryl Bailey

Home Manager

Cheryl Bailey

I’m a Registered Nurse with over 25 years of experience in care home management.

I’ve achieved my Level 4 in Management training and am also a qualified mental health first aider.

I have experience working for large care providers and care homes, including looking after a multi-site home that I helped to turn around from a Requires Improvement rating to Good in all areas within six months. I joined Care UK after hearing great things and wanting to become part of the team.

My role is centred around making sure residents and families are happy, and my favourite part of my job is spending time with residents and their relatives. In this role, it’s important to be open, friendly and outgoing. I believe the Home Manager needs to be a people person, have an open-door policy and always be approachable.

As a team, we support each other like a family through good times and bad. I feel proud of what we do when residents are happy in the home.

I like reading and doing crafts when I’m not working. I also enjoy spending time with my family.

Roxana-Andreea Brinzoi
Roxana-Andreea Brinzoi
Deputy Manager

I’m a Registered General Nurse, and I've achieved my Level 5 qualification in health and social care. I decided to join Care UK after being made redundant in my previous role, and working at Armstrong House has been my biggest career highlight to date.

As Deputy Manager, you need to be empathetic and caring. You also must be able to lead and manage a team, delegate tasks, work under pressure and manage time well. The most important parts of my role are prioritising tasks and supporting and guiding our team.

When I’m able to help residents and support my team, I feel proud of what I do.

If I’m not at work, I’m often spending time with my family.

Terry Nielsen
Terry Nielsen
Lifestyle Coordinator

Previously, I was a lifestyle coordinator and am currently working on my level two NAPA qualification. The programme is about understanding how activities can help residents who live in care homes. It’s an area I feel passionate about and one of the reasons I joined Care UK, as it was an organisation that would support me to progress in this field.

The most important part of my role is to make sure there is a broad range of activities that appeal to each individual. With that in mind, it helps to be creative and take the initiative. Having a positive attitude and a great sense of humour are crucial too.

I love my role here, it brings joy to residents and their smiles and laughter are priceless. I also work with a great team and have built some wonderful workplace relationships.

Outside of work, I like to spend my time with family and friends, including taking long country walks with my two dogs. I also love to spend time in the kitchen, cooking lots of different dishes.

Gemma Allan
Gemma Allan
Lifestyle Coordinator

I’ve always wanted to work in the care sector, particularly within a lifestyle setting, so when the opportunity came up at Armstrong House care home, I knew it was the right move for me. Friends who already worked here recommended the role, and I’m so glad I joined.

Outside of work, I love spending time with my kids, family and friends, and I enjoy walking and reading whenever I can.

Being bright, bubbly, authentic, respectful, and empathetic are key to what I do every day. My favourite part of the day is taking residents out for a walk—you can see the positive difference it makes to their day.

I’m proud to make a difference, even if it’s just taking five minutes to bring a smile to someone’s face. Some of my proudest moments have been hearing feedback from residents' families about how their loved ones' days have been brighter because of the time we've spent together.

The most important part of my role is simple—making residents smile and helping make their day a happy one.

Nikki Boyle
Nikki Boyle
Business Administrator

I attended college for three years studying business and finance and have over 20 years of admin experience. After my daughter left school, I decided I wanted a change in career. I had known of Armstrong House for a long time, and joining the team has been the biggest highlight of my career so far. I’m proud that I’m able to help people in this role.

My job is to make sure all the administrative work in the home is up to date and correct. You need to have strong organisational skills, a good memory and a genuine interest in the care sector in this role.

No two days are ever the same at Armstrong House, and I love every part of my working day. I enjoy helping people, speaking to people and going home knowing I have done all I can for the residents.

When I’m not working, I enjoy going to the gym, walking, doing DIY and baking and cooking.

Ivan Young
Ivan Young
Chef

I’m proud to bring over 40 years of experience in the industry to my role as Chef at Armstrong House. I’ve completed a range of relevant training through City and Guilds and, before joining Care UK, I worked as both a landlord and a chef.

This is likely to be my last role before retirement, and I’m committed to finishing my career by maintaining the highest standards. To succeed in this role, it’s important to always be willing to learn, to handle stress and pressure, and to think quickly when needed.

My favourite part of the day is going home knowing I’ve done my best and that the residents are happy—when no food comes back to the kitchen after service, I know I’ve done a good job. I’m proud to help keep our residents well-fed and content every day.

One of my career highlights was decorating a 102nd birthday cake for a resident, which was even featured in The Observer Sunday magazine.

Outside of work, I enjoy playing darts and tootling off in my campervan for some peace and quiet.

Kerry Douglas
Kerry Douglas
Head Housekeeper

I have worked at Armstrong House for almost 17 years, and working my way up from Domestic to Head Housekeeper has been the biggest highlight of my career.

In this role, it’s important to be friendly, happy and willing to take on board new ideas. You also need to be able to work well in a team and listen to others. I enjoy coming in to work each day and chatting with the residents. It’s my favourite part of my day, as I like being able to help residents and love making them happy.

It’s my job to make sure all infection control procedures are followed and to ensure the care home is clean for the residents, their families and the team.

When I’m not working, I love spending time with my family.

Dale Bramer
Dale Bramer
Maintenance

I’m proud to be part of the team at Armstrong House care home, where I work in maintenance. Before moving into my current role, I worked as head chef here for three years.

My career started with an apprenticeship, I then worked on sites as an electrician’s mate before pursuing a passion for cooking. A career highlight for me was working as a chef at the Sydney Opera House during my time living in Australia.

I joined Armstrong House after a friend, who loved working here before retiring, recommended it to me. To do my role well, it’s important to be flexible, adaptable, easy-going, and friendly. Compliance and safety are the most important parts of my job, ensuring the home is a secure place for all residents, colleagues, and visitors.

My favourite part of the day is getting waves and smiles from the residents during my morning walkabout.

Outside of work, I enjoy cycling, walking, photography, and cooking.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.