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Our team at
Bourley Grange

Trusted to care in Church Crookham, Hampshire

Trusted to care in Church Crookham, Hampshire|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

It is the people who make our home a truly happy and caring one, and at Bourley Grange our experienced team of dedicated professionals all undergo our own in-depth training programme. The whole team works to make sure that residents' needs are at the heart of everything they do and that personalised care is provided.

Racquel Merdegia

General Manager

Racquel Merdegia

I’m a trained nurse and have a passion for delivering high quality dementia care and end of life care.

I’ve been a care home General Manager for over five years and can’t imagine doing anything else, I love what I do. Care UK puts residents at the heart of everything – something that echoes my values and care ethos.

We’re a closely-knit team at Bourley Grange; residents and colleagues are like one big family. I enjoy guiding the team to do their best work, modelling great care and even providing hands on care whenever the team needs some extra support. 

In my free time, I enjoy travelling and getting out into nature. I also do some voluntary work, and I get a huge buzz out of raising money for good causes like the Alzheimer’s Society. I even did a skydive to fundraise for them!

Jenny Walker
Jenny Walker
Home Admissions Advisor

I’ve been part of the Bourley Grange team for nearly ten years. My husband is in the armed forces, so we moved around a lot, and I’d worked as a kitchen assistant for the Forces Children’s Trust in Germany before I joined the home. I’d always wanted to work in older people’s care but the forces lifestyle meant I didn’t have the opportunity. 

Every day is different when you work in a care home, but it’s always rewarding! In this role it’s important to be flexible, positive, able to multitask, and to be a good communicator. 

I enjoy making the residents and their families happy, giving them the advice and information they may need, and offering a listening ear. I also enjoy helping with activities when I can, which is always huge fun. 

When I’m not at work you might find me running, doing dancing, or taking part in different sports. I also like to unwind in front of Netflix, and with my family. 

Darwin Serrano
Darwin Serrano
Head of Hospitality

I have more than 25 years of experience working in five-star hotels like The Dorchester Hotel in London. I’ve even catered for Queen Elizabeth II, Nelson Mandela and other celebrities and worked with celebrity chefs. Since joining the care sector, I was the Head Chef of the Royal Surrey Hospital for nine years, and I have worked in four different care homes before joining Bourley Grange.

I’m passionate about cooking for residents. It doesn’t matter how long I have been a chef, I am always excited to bring a smile to a resident’s face when they eat my food. In this role, you also need to be organised to ensure that everything is in place and the operation of the kitchen and housekeeping runs well. Happy colleagues and happy residents are my priorities.

I love every part of this job, from organising my daily tasks to cooking and ensuring residents’ nutritional needs are met. We have private dining as well as events where we bring relatives and community members into the home. This helps residents feel that even though they are living in a care home, they are still part of the community.

I’m proud when I know that residents are happy with our food. I’m also proud of my team because I know I can rely on them to produce amazing dishes for residents.

Outside of work, I enjoy looking after my two lovely dogs.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.