Our team at
Brook Court

I have worked as a Nurse, Senior Nurse, Charge Nurse and Deputy Manager.

Before joining Brook Court, I worked at another Care UK care home, Mercia Grange, and supported the Home Manager to commission the home and achieve an ‘Outstanding’ rating from the CQC. That was the biggest highlight of my career!

As a Deputy Manager, it’s important to be kind, caring and compassionate. I love seeing the residents smile, and seeing their health improve really makes me proud in my role. The most important part of my job is making them happy.

Outside of work, I enjoy spending time with my family.

I loved this experience and felt I’d be an asset, with my skillset, knowledge and experience, to join the Brook Court team.

In this role it’s important to be empathetic about the challenges that families are facing and the struggles they’re going through. Building an atmosphere of trust with families is key. I’m passionate about the superb care delivered by our team, and the great lifestyle that Brook Court residents enjoy, so I’m genuinely excited about the possibilities for people who move here to experience a truly fulfilling life. 

I have four older children and one grandchild, and we spend a lot of time together. I’m also a passionate Chelsea FC fan, and a lover of box sets and different types of music. 

I was also impressed with the development opportunities for staff.

I started working at Brook Court in 2017, though my career in mental health has spanned 13 years. I have completed both Dementia Champion training and Dementia Care Coach training within Care UK and alongside Worcester University. I achieved my Level 3 qualification in Health and Social Care, and I’m hoping to start my Level 4. In 2021, I was proud to have won the Hereford and Worcestershire Dementia Care Award.

This job is extremely rewarding, but you need empathy and compassion to be able to go on the journey alongside residents living with dementia. Having a positive approach is very important. You need to create a warm, friendly atmosphere for residents and colleagues to build trust on both sides. I love the ‘family’ we have built here at Brook Court. We have a loyal and hardworking team who share a positive approach. 

The small things are so important: those spare minutes when you can down tools, put on music and dance and sing with the residents, or when you can make a cup of tea and sit with a resident and talk about their life stories and go through pictures with them.

When I’m not at work, I enjoy spending time with my family, especially going on adventures in the forest. I also love reading, listening to music and playing the piano.

It is so important to me to make a difference and make their day a happy one, by delivering a varied programme of activities.

I am a caring person, with a jolly personality. I think it helps to be flexible in this role too and be able to adapt activities to individual residents, depending on their needs and abilities.

I get other members of the team involved where possible too, which makes it a fun experience and creates a wonderful atmosphere in the home.

After hearing friends’ experiences with Care UK, I was keen to join, and I began working at Brook Court in 2018.

I like learning new things and improving my skills, and I’m always ready to help as much as I can. I think it’s important as Head Housekeeper to have a strong work ethic and be passionate about providing a good service. I work hard to be reliable and communicative, and recognition from my colleagues means everything to me. I love my job because of the people that work here, and because I like getting to know the residents and seeing them every day.

By the end of each day, I want to be proud of myself and the things I have achieved and to know that everyone in our team is happy. Outside of work, I like to watch movies and spend time with my family.