Our team at
Cranford Grange

I came to work at Cranford Grange as I felt the NHS had become task orientated and I wanted to get back to the basics of nursing and take the time to care for residents and provide them with excellent, good quality nursing care. I was drawn to the fact that I would get to know the residents and their families and be able to utilise that knowledge to care for the residents holistically and make a real difference to their quality of life.

The skills required to do this role include good listening skills, calm, caring nature, ability to demonstrate good leadership skills. It matters to me that I can lead from the front and demonstrate the skills and passion. I adore the interaction with the residents and the team I work with. I really enjoy being with people and helping them in any way I can.

I have worked here since 2013 and I still love my job today as much as the first day I joined the community. As the first point of contact for anyone enquiring about Cranford Grange, I feel fortunate to be able to assist families and to deliver the bespoke service we offer and that makes Cranford Grange such a special place. The most rewarding aspect is supporting families and new residents during what can be an emotional experience. I feel privileged to help in the journey towards the decision to join our community and then seeing them flourish and make new friendships is the ultimate reward.
 

I have recently finished my 4-year degree at Chester University, and before this I completed a level 3 qualification in Health and Social Care at South Cheshire College receiving distinction star at the end of my studies. During my years at Chester University, I worked at Costa Coffee where I learnt how to make the perfect coffee and cup of tea, which is vital skill to have within this sector! Before joining the Activities Team, I started out on the Housekeeping Team during 2020, just as the pandemic was beginning. I will forever remember the memories and friends I made when working within the housekeeping team.

In my role you have to be a people person and have lots of energy and enthusiasm. I enjoy spending time with the residents and making sure they are having fun and are happy. Working with such an amazing team and being able to provide a high standard of care to the residents that live here is so important.

In my spare time I enjoy reading, as well as anything to do with animals, going to the cinema, and spending time with my friends, and I like taking my dog for walks in Delamere Forest.

I have always had a passion for working in the care industry and decided once my two boys were old enough to be independent to further my career. Knowing the Knutsford area I decided on Cranford Grange as I had heard about the exceptional person-centred care delivered by the care team. As well as ongoing learning and development I started medication training and became a medication technician, I then progressed to a Senior Care Assistant which I loved.

My passion has always been to work in the dementia community. So after lots of hard work, studying and gaining my dementia Level 3 with lots of encouragement from the team and General Manager I applied for the Dementia Care Manager role, and was delighted to be promoted to Reminiscence Coordinator. I am proud of my whole team for the level of care, kindness, and commitment they give to all residents. I couldn’t be any prouder or happier with my career progression and still love working here 6 years on.

In my spare time, I like to spend quality time with my family, beautiful grandson and the occasional holiday.

I have over 10 years' experience in the care industry. I am passionate about ensuring that residents are at the heart of care and that their wishes and preferences are followed and acted upon. With a special interest in delivery of high quality of end of life care, since I graduated from Middlesex University in 2015 I have spent time developing my skills and knowledge to deliver palliative care in a holistic manner. I strongly believe that by communicating openly and listening to people’s wishes we can make a real difference and ultimately enhance quality of life. Outside of work, I love reading suspense, crime or science-fiction with my favourite author being Stephen King.
 

I started at the home as a Dining Assistant and was able to move to the role of Business Office Coordinator in 2022 when it became available. I really enjoy working with the older generation and love going home each day feeling rewarded from the work I have done.

My favourite part of the day is interacting with the residents and having a laugh and a chat whilst talking about their stories - I love getting to know them and forming good relationships with them.

Working within the care sector for over 15 years has been a rewarding journey, from domestic duties to heading a full housekeeping team. I am responsible for health and safety, infection control, hygiene, and providing leadership and support to the housekeeping and laundry operations at our community. I have worked here since 2018, ensuring exceptional standards are maintained in line with CQC, regulatory bodies and government requirements. Personally, having very high standards, I constantly strive to improve our already admirable services with the highest attention to detail and cleanliness. Having the advantage of a fabulous housekeeping team with me allows me to have pride in our fresh and clean home for residents.
 

I joined in December 2018 as Head Concierge as part of a great team of receptionists who are all committed to providing excellent service to all residents, professionals, families and visitors. Having over 20 years' experience within customer service roles, and managing a number of reception and building management teams, I have gained tremendous understanding of how important customer service is. Key aspects to this fantastic job is ensuring empathy, trust and comradeship and a on hands approach with true knowledge of each and every person who works and lives here. It's a pleasure to work and to be part of the Cranford Grange community who pride themselves on ensuring the residents needs and welfare are the top priority. My job is rewarding and I am delighted to be part of the Cranford Grange team.