Trusted to care in Whitstable
The team at Harrier Lodge all share a common goal – to make your loved one, and the other people we care for, happy. Our team ranges from managers to nurses, carers to chefs, lifestyle colleagues to maintenance crew. You can find out more about us on these pages.
Throughout my 27 years’ experience working within the care sector, I have achieved a BTEC National Certificate in Caring Services and became MAAT qualified. I started working for Care UK in late 2011 at Kingsfield care home as a Finance Administrator and later progressed to Kingsfield’s Business Manager. After a few years an opportunity arose within customer relations; a role I have thoroughly enjoyed ever since.
In February 2018, I transferred from Kingsfield to Foxbridge House, Orpington, where I gained wider experience in the role with support from my wonderful colleagues. Today I am very excited and feel privileged to be appointed Customer Relations Manager at our new Care UK home, Harrier Lodge, Whitstable. I am very proud of our fantastic new home’s facilities and we’ve a great team waiting to welcome our new residents.
Making the decision to move a loved one into care is very difficult for families. I’m proud to be able to guide families along the journey, doing what I can to make the transition easier. I’m here to help them from their initial viewing of the home, all the way through to the day their loved one’s move in under the care of our excellent team. Taking time to talk to residents and their families is very important to me and the highlight of any day is to see residents laughing and taking part in the wide range of activities we will offer.
When I joined Care UK in June 2017 it was a new industry for me. I’d been an office manager for a publishing company for 11 years, but I fancied a new direction. I wanted a career that would challenge me and where I could benefit other people.
Before moving to Harrier Lodge, I was a regional business administrator for Care UK, travelling around different homes and supporting the business administrator in each home. I’m enjoying being based in one home now!
It’s an exciting challenge to be part of the team developing a brand new home. I feel privileged to be doing this role – welcoming all our new residents and helping them to settle in. I enjoy getting to know the residents and their families and finding out more about their lives.
Before joining the Harrier Lodge team in 2019 I had worked in maintenance roles in care homes for six years, and before that I worked in property facilities management, mainly contracting to local authorities.
In this role it’s useful to have experience in a variety of trades, so that you can turn your hand to whatever’s needed. Good communication skills are important too, as you’re working directly with residents, their families and colleagues. In the same way as carers and nurses need to keep up with new regulations, I need to keep track of related legislation in this role, so I can ensure that the home is always complying with regulations.
I’m focused on making every day as good as it can be for residents. There’s a friendly family atmosphere here at Harrier Lodge, and every day is a highlight for me. I’m helping older people to enjoy life to the full in a safe and happy environment. It doesn’t get much better than that.
I wanted to join the team at Harrier Lodge soon after it opened as I’d seen the home being built and I liked the idea of being part of a new care home and a new team. I’m an experienced Head Housekeeper, so I’ve got the good organisational and problem solving skills needed to do this job.
I really enjoy achieving all the tasks that we need to do each day. It’s very satisfying to see the home well organised and everything done properly at the end of a shift.
There’s a great team here at Harrier Lodge care home, and we work really well together doing everything to ensure residents’ surroundings are lovely, their rooms are as they would like them, and their laundry’s done properly. I’m very proud to work for Care UK and for our lovely care home.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.
All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.