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Our team at
Mills Meadow

Trusted to care in Framlingham, Suffolk
Rated 'Outstanding' by the CQC

Trusted to care in Framlingham, Suffolk
Rated 'Outstanding' by the CQC|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider with more outstanding homes in the UK|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Some amazing people work at Mills Meadow – people who are passionate about making your loved one’s life meaningful every day. Whether we’re lifestyle coordinators, managers, housekeepers or carers, we share a single aim: to deliver the ultimate in quality care for older people.

Marie Reeve

Home Manager

Marie Reeve

I have been working in the care sector for 30 years.

 I have a Level 4 in Health and Social Care Management and level 5 in The Institute of Leadership and Management.

I love spending time with residents and their families and feel great satisfaction when I can achieve something for them, however big or small.

When I’m not at the care home, I love to spend time with my family. I have five grandchildren and two dogs, so I am always very busy.

Amy Laws
Deputy Manager

I’ve worked in care since 2007. I started out as a care assistant and worked my way up the ladder. I joined the Care UK team at Mills Meadow in 2015 because it has a good reputation for delivering great care and for supporting its people.

Mills Meadow is a lovely care home to work in. The team is friendly and supportive, and there’s a warm atmosphere here that everyone comments on. The icing on the cake for everyone was gaining our ‘outstanding’ CQC rating. It was recognition of the hard work and commitment that everyone gives every day.

Outside of work I like to spend time with my family – and enjoy the occasional snowboarding holiday!

Michelle Hubbard
Lifestyle Coordinator

A couple of years ago I did an art therapy course – it had been a goal of mine for a long time. I’m a big believer in the healing and wellbeing benefits for people of all ages of creating art. So, after I completed the course, I was determined to support residents to express themselves by creating artworks of their own. 

A huge highlight of my time at Mills Meadow has been the opening of our own art gallery in the home to showcase all the amazing artworks by residents. It was a proud day for me!

When I joined the Mills Meadow team I wanted a role where I could make a difference. That was in 2014. I get to help make people’s wishes come true and make them smile every day. I can safely say that I’ve found that role. 

Zoe Cotgrave
Lifestyle Coordinator

I had worked in Care UK homes as an agency worker before joining the team at Mills Meadow in 2021. I have always worked in care, in Care Assistant or support worker roles. In this role, it’s important to be patient, understanding, creative and have a good sense of humour.

Seeing the difference my job makes to people’s lives makes me proud of what I do. Sometimes it’s the smallest things that make the biggest difference. Over the years, I have gained a lot of new sklils and knowledge that I enjoy applying to my role.

I look forward to continuing getting to know residents better, learning what works and building upon the relationships we have.

Outside of work, I collect and read books. I also occasionally volunteer to walk dogs in the community, and I’m a member of the Wildlife Trust.

Louise Richardson
Head Chef

As the Head Chef, I believe it’s important to be a team player and to lead by example. You also need to be supportive, encouraging and a good listener. Leadership skills are also important, as you need to be able to step in and take control of a situation when needed.

My role is to work with my team to create a healthy and balanced diet for the residents at Mills Meadow. I focus on making mealtimes person-centred with the residents in mind. I love using my creativity to try new things and see how they work.

I feel proud of what I do when I get a good response from residents and their families. Giving the residents a personal touch, like a personalised cake on their birthday, is one of my favourite things to do.

When I’m not working, I enjoy reading, motorcycles and spending time with my family and my animals.

Carole Oakley
Business Administrator

I used to work in older people’s care as a carer when my daughters were young, but I decided to move into the admin side later on. I enjoy using my organisational and communication skills in this role, and empathy and flexibility are all-important too. I’m very proud that I’ve been nominated twice for Care UK’s ‘Business Support of the Year’. 

I started working for Care UK in late 2012. I love being able to support residents and join in with activities – singing and dancing! We have some fun events here at Mills Meadow and there’s a strong community spirit.

When I’m not at work you might find me sailing, walking my dog in the forest or on a local beach, and spending time with my family. 

Pauline Mortimer
Day Centre Manager

Our day club is a great way for older people living independently to get together and enjoy meaningful activities for as long as they wish. At the Mills Meadow Club we’re all about making people smile, supporting them to have fun, and ensuring that they always go home having had a fulfilling day.

I love how my role enables me to make a difference to someone’s everyday life. It was the highlight of my career to get this role and I’m determined to make the day club a happy and inviting place for local older people to meet. We treat everyone as an individual, finding out what they like to do so that we can organise enjoyable things for them to do, from quizzes and craft activities to gardening and music sessions. I look forward to welcoming you or your loved one to the Mills Meadow Club soon.

Samantha Knights
Senior Team Leader

I have many years of experience working within a care home. I joined Care UK 12 years ago as a Carer, and I worked hard to become a Senior Carer. Over my career, I have achieved my Level 2 and 3 qualifications in Social Care, and I’m now studying for a Level 4 in Leadership. I’ve also achieved a diploma studying mental health.

I’ve enjoyed my time working at Mills Meadow, and getting the job of Senior Team Leader has been a great achievement for me. I am very proud to be in this job role.

My role is all about providing support to residents and our team. It’s important to have good communication skills, be approachable and actively listen to others. You also need to have an open and honest relationship with colleagues and be able to resolve conflicts fairly.

Our daily stand up meetings are my favourite part of the day, as I find out what’s happening around the home and have time to chat with colleagues. I feel proud to be asked for advice from colleagues and to help others. I like getting feedback from families about the care we give too, as this makes the whole team feel proud.

When I’m not working, I enjoy walking – but only when the sun shines. I am also a serial Netflix fan, and I love to spend time with my family and friends socialising and maybe singing a song on the karaoke. I love to travel to new countries and experience new cultures too.

Melanie Mockett
Head Housekeeper

I’ve been part of the Mills Meadow team since 2017. I’d worked in the care sector and in housekeeping in a hotel, so this role simply put the two together.

The afternoons are always a good time, when the morning rush is over, lunch is done, and there’s some time to talk to the residents. I enjoy the interaction with residents and finding ways to make their day better, and make them smile.

I take huge pride in the job I do, and in my team. I’m always determined to improve, so it’s important to listen to residents and their families, as well as colleagues, if they have feedback. It’s always nice to hear that we’ve done a good job too!

Amanda Nicholls

When I joined the team at Mills Meadow in 2014 it was a complete career change for me. I’d previously been the chef manager in a large high school. I was ready for something new. I’m so glad I made the change. I love walking around the home, greeting residents and colleagues and checking everything is okay. 

I use many of the skills from my old role, and have developed so many new ones. We work hard to ensure residents have everything they need – being organised is all-important. I’m dedicated to this role, my team and to the residents and their families. I love being able to make a difference to residents’ lives. 

In my time off I’m a keen walker, and I head off to walk the many national trails, including the Norfolk Coast Path and the Pennine Way.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.