Trusted to care in Leatherhead
The team at Milner House is determined to ensure that residents enjoy each day, doing the things they enjoy and even trying something new. We love what we do. You can find out more about our different team members on these pages.
I have worked in sales and customer relation roles for over 20 years, but I decided that it was time for a change. I joined Care UK in March 2021 because I love supporting residents and the team at the home and helping with the local community.
My role requires good listening skills, empathy and really understanding the needs of the families and their loved ones. Everything runs smoother when you can communicate at all levels and be a real team player.
Outside of work I love Zumba and dancing to all kinds of music as well as going to the theatre and socialising with friends and family.
I found out about the opportunity to support the home as the IPC champion when I came for my nurse interview at Milner House. I was very interested in it and thought it would be something I’d enjoy doing.
As IPC champion, it’s my responsibility to ensure colleagues have the training and understanding around use of personal protective equipment (PPE), handwashing and the importance of hygiene and cleanliness around the home. If they have any questions, it’s up to me to answer them or to find more information for them. Colleagues, residents and their families count on me.
I love making connections with residents and understanding how the small things can make the big differences. For example, there’s a Milner House resident who loves chocolate. Whenever I pass his room I pop in and see if he’d like a piece of chocolate. The smile he gives me to know that I’ve thought about him really makes my day.
I’ve worked at Milner House since 1995, before that I worked for Barclays Bank. While there have been lots of changes, I still get a huge sense of achievement out of my role. Here I can make a person’s day happier. I like helping people, and here they have a nice place to live and great people to care for them. I’m still driven to do my job to the best of my ability and to help my colleagues deliver a high standard of care to residents and their families.
Outside of work I keep busy. I love to travel, do gardening, and I enjoy music. My family keep me busy too – especially my grandchildren!
I joined Care UK in 2011 and I’ve always enjoyed hands-on work. In fact, I used to be a leather craftsman. Practical work gives me huge satisfaction and a sense of achievement to see something I’ve done or created.
There’s always lots to do here at Milner House so every day is full; for example, I do whatever residents ask me to so that their bedrooms are exactly how they would want them. But I always love seeing residents enjoying the activities that the team puts on. There’s a great atmosphere around the home then, and everyone’s smiling.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.
All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.