Our team at
Milner House

I’m an experienced nurse and have been part of the Milner House team since the summer of 2020, when I joined as Clinical Lead.

One of the best parts of the day is when I walk around the home. I have a chat with the residents and find out how they’re doing. There’s always something new to learn about a person, and just spending time with them makes all the difference to them, which is what it’s all about.

Becoming Deputy Manager of Milner House has definitely been the highlight of my career so far. I’m looking forward to working with the team to make the home an even more wonderful place to live and work.

I have worked in sales and customer relation roles for over 20 years, but I decided that it was time for a change. I joined Care UK in March 2021 because I love supporting residents and the team at the home and helping with the local community.

My role requires good listening skills, empathy and really understanding the needs of the families and their loved ones. Everything runs smoother when you can communicate at all levels and be a real team player.

Outside of work I love Zumba and dancing to all kinds of music as well as going to the theatre and socialising with friends and family. 

I joined Milner House as Head Chef from a kitchen manager role. I wanted to be part of an exciting and fast-moving company that empowers its people to do their best work.

I love how Care UK gives its head chefs control and freedom to tailor menus to suit the needs and tastes of residents. It’s really important because it enables us to deliver the best service and experience to the people we care for at Milner House.

I enjoy getting feedback from the residents, and making changes to enhance what we do. Seeing the happy faces of the residents is what makes my day! I’m looking forward to continuing to deliver great food and service to Milner House residents so they can enjoy each day to the full.

Before joining the team, I was HR Administrator at Parkside Hospital in Wimbledon. I’ve also worked for British Airways running their graduate training programme.

I’m no stranger to multi-tasking, which is an advantage in this job, which is very varied and has lots of different responsibilities. I love the fact that no two days are the same, and I’m working in such a great team.

One of the best aspects of working here is getting to chat to the residents. It’s a great feeling when a resident comes and sits in the office and puts the world to rights.

I love interior design so, when I’m not at work, I’m normally planning my next decorating project! I have two teenage children who keep me busy, as well as a dog called Beano. 

My name is John Barclay. I am 83 years old. I have lived at Milner House for nearly 18 months. I enjoy the range of activities available, especially our trips to the local pub and down to Brighton! I was happy to put myself forward as a resident representative, and I was pleased to have been voted in by my fellow residents! My aim is to listen to residents’ thoughts and relay these to management in a proactive fashion to improve the lives of all here at Milner House!

My name is Marion Marchant. I am 77 years old and have lived at Milner House for two years now. I wanted to become a resident representative so I could make a difference in the lives of my fellow residents and be a voice for residents to management, who may not have the confidence to speak directly to them. My goal is to make Milner House the best it possibly can be, with the views of residents listened to and action taken.