Trusted to care in Leatherhead, Surrey
Trusted to care in Leatherhead, Surrey|With 40 years’ experience,
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The team at Milner House is determined to ensure that residents enjoy each day, doing the things they enjoy and even trying something new. We love what we do. You can find out more about our different team members on these pages.
I’m an experienced nurse and have been part of the Milner House team since the summer of 2020, when I joined as Clinical Lead.
One of the best parts of the day is when I walk around the home. I have a chat with the residents and find out how they’re doing. There’s always something new to learn about a person, and just spending time with them makes all the difference to them, which is what it’s all about.
Becoming Deputy Manager of Milner House has definitely been the highlight of my career so far. I’m looking forward to working with the team to make the home an even more wonderful place to live and work.
I have worked in sales and customer relation roles for over 20 years, but I decided that it was time for a change. I joined Care UK in March 2021 because I love supporting residents and the team at the home and helping with the local community.
My role requires good listening skills, empathy and really understanding the needs of the families and their loved ones. Everything runs smoother when you can communicate at all levels and be a real team player.
Outside of work I love Zumba and dancing to all kinds of music as well as going to the theatre and socialising with friends and family.
I joined Milner House at a challenging time, during the COVID-19 pandemic, when my wine and hospitality consultancy business was forced to close. My local care home was a Care UK home and I wanted to utilise my management and hospitality expertise from the world of restaurants to help in the care sector. My grandfather suffered from dementia, and it has been an area which I wanted to give something back to.
Being a Lifestyle Lead in a care home, it is important to have a can-do approach, have energy, love meeting new people, be passionate, be a clear communicator, be well planned and, above all, be positive and have a smile on your face. It is also vital to be thick skinned, and able to empathise and adapt.
My favourite part of my day is first thing in the morning where I plan the week and day ahead, and make sure my team are ready for the day’s activities. It is a joy to be able to sit down and connect with residents, have chats and help create meaningful lifestyles that make a genuine difference to the life of the residents! I learn so much from residents and it is very rewarding to see them develop and help make Milner House the home where they wish it to be!
Milner House is a fantastic home where I have the opportunity to build a successful lifestyle team, and I embrace the challenging task of leading and developing to being the best in class. I look forward to working hard with the team to benefit each and every resident, with genuine person-centred care, that will give them meaningful lifestyles, helping everyone towards a happy and bright future!
I joined Milner House as Head Chef from a kitchen manager role. I wanted to be part of an exciting and fast-moving company that empowers its people to do their best work.
I love how Care UK gives its head chefs control and freedom to tailor menus to suit the needs and tastes of residents. It’s really important because it enables us to deliver the best service and experience to the people we care for at Milner House.
I enjoy getting feedback from the residents, and making changes to enhance what we do. Seeing the happy faces of the residents is what makes my day! I’m looking forward to continuing to deliver great food and service to Milner House residents so they can enjoy each day to the full.
I’ve previously worked in customer relations, but I was interested in doing a role where I could give back to people and make a difference to their lives. I’m pleased I moved into the care sector as each day is different and I love coming to work. Even a small amount of time spent with the residents of Milner House makes my day.
The best part of the day for me is walking around the home and speaking to the residents. Every resident is different and a real character. Getting to know them is a privilege, and nothing beats seeing them smile.
In this role it’s important to have a good attention to detail, to be patient and understanding and able to juggle multiple tasks. You also need to be willing to learn, as I’ve found that every day is a ‘school day’ – there’s always something new to absorb!
In my spare time I like doing lots of different things, from going to concerts and music festivals, to enjoying nature walks, and playing computer or board games.
I joined Milner House in 2021 after hearing good things about Care UK. Before my Head Housekeeper role, I was working as a Care Assistant.
Everyone at Milner House is very nice, helpful and supportive. I love engaging with the team and doing my best to lead them well. You need to be driven, committed and passionate in this role. The biggest highlight of my career was winning an award in the Care UK Stars Awards.
Outside of work, I enjoy spending time with my family and walking my dog.
I started working at Care UK in September 2022 because I was looking for a change of job, having previously worked as a decorator and tiler.
In this role, you need to be passionate and committed in order to keep the home safe and engaging for residents.
I love finding solutions to problems – it's my favourite part of this role. I enjoy every opportunity given to me at Milner House. I’ve made friends, and I love seeing residents and their families appreciating the work I put in.
When I’m not working, I love spending time with my kids and family.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.