Trusted to care in Leatherhead, Surrey
The team at Milner House is determined to ensure that residents enjoy each day, doing the things they enjoy and even trying something new. We love what we do. You can find out more about our different team members on these pages.
I’m an experienced nurse and have been part of the Milner House team since the summer of 2020, when I joined as Clinical Lead.
One of the best parts of the day is when I walk around the home. I have a chat with the residents and find out how they’re doing. There’s always something new to learn about a person, and just spending time with them makes all the difference to them, which is what it’s all about.
Becoming Deputy Manager of Milner House has definitely been the highlight of my career so far. I’m looking forward to working with the team to make the home an even more wonderful place to live and work.
I have worked in sales and customer relation roles for over 20 years, but I decided that it was time for a change.
I joined Care UK in March 2021 because I love supporting residents and the team at the home and helping with the local community.
My role requires good listening skills, empathy and really understanding the needs of the families and their loved ones. Everything runs smoother when you can communicate at all levels and be a real team player.
Outside of work I love Zumba and dancing to all kinds of music as well as going to the theatre and socialising with friends and family.
I joined Milner House as Head Chef from a kitchen manager role.
I wanted to be part of an exciting and fast-moving company that empowers its people to do their best work.
I love how Care UK gives its head chefs control and freedom to tailor menus to suit the needs and tastes of residents. It’s really important because it enables us to deliver the best service and experience to the people we care for at Milner House.
I enjoy getting feedback from the residents, and making changes to enhance what we do. Seeing the happy faces of the residents is what makes my day! I’m looking forward to continuing to deliver great food and service to Milner House residents so they can enjoy each day to the full.
I’ve previously worked in customer relations, but I was interested in doing a role where I could give back to people and make a difference to their lives.
I’m pleased I moved into the care sector as each day is different and I love coming to work. Even a small amount of time spent with the residents of Milner House makes my day.
The best part of the day for me is walking around the home and speaking to the residents. Every resident is different and a real character. Getting to know them is a privilege, and nothing beats seeing them smile.
In this role it’s important to have a good attention to detail, to be patient and understanding and able to juggle multiple tasks. You also need to be willing to learn, as I’ve found that every day is a ‘school day’ – there’s always something new to absorb!
In my spare time I like doing lots of different things, from going to concerts and music festivals, to enjoying nature walks, and playing computer or board games.
I found out about the opportunity to support the home as the IPC champion when I came for my nurse interview at Milner House.
I was very interested in it and thought it would be something I’d enjoy doing.
As IPC champion, it’s my responsibility to ensure colleagues have the training and understanding around use of personal protective equipment (PPE), handwashing and the importance of hygiene and cleanliness around the home. If they have any questions, it’s up to me to answer them or to find more information for them. Colleagues, residents and their families count on me.
I love making connections with residents and understanding how the small things can make the big differences. For example, there’s a Milner House resident who loves chocolate. Whenever I pass his room I pop in and see if he’d like a piece of chocolate. The smile he gives me to know that I’ve thought about him really makes my day.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.