Trusted to care in Leatherhead, Surrey
At Milner House, we are experienced in providing compassionate care for older people in stunning surroundings.
Milner House, a beautiful Victorian manor house, is part of Care UK, one of the nation’s largest residential care providers. Our teams are committed to delivering person-centred care, exactly tailored to your loved one’s unique set of needs.
Our spacious, welcoming home has been specially adapted to offer the perfect environment for older people to continue living their lives to the full. Our ever-changing programme of events and entertainment, including gentle exercises, quizzes and handicraft sessions, provide your loved one with an enjoyably rich choice of activities. We have also embraced new technology with electronic tablets that allow residents to listen to live concerts, or even chat to their families whenever they wish. With a hair salon, comfortable lounges and beautiful gardens, Milner House enables residents to live the way that they want to.Read more
The team at Milner House is experienced in providing expert medical care for a range of complex conditions. By producing a comprehensive bespoke plan, working with local GPs and medical professionals, we address your loved one’s exact needs and requirements. With clinical colleagues delivering around the clock support, you can enjoy complete peace of mind.Read more
We recognise that caring for an older loved one at home can be demanding, and our short-term respite team are on hand to help. By looking after your relative while you recharge your batteries, we remove some of the pressure you feel daily. We can also assist hospital leavers to make the transition to being back at home by providing a discreet, professional care package.Read more
We believe that every person deserves to experience a dignified and respectful end to their life. Our caring and empathetic team provides sensitive end-of-life care. We work with you and your loved one, as well as local health professionals and hospice teams, to plan your loved one’s care so they receive the care they want, where and how they want it.Read more
At Milner House, care for residents living with dementia is designed around their exact needs and preferences. This includes life-enriching activities, such as music and art, happening daily, so your loved one will enjoy a high standard of living.
We take the time to get to know you and your loved one, putting each individual's needs, desires and choices at the heart of the care we provide.Read more
Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia to live as independent and stress-free a life as possible.Read more
Our people are chosen for their attitude, dedication and caring nature and we are committed to their on-going training and development. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also with their friends and family.Read more
We understand that a dementia diagnosis will affect more than just one individual and we're here to support you and your family. Seeing a loved one change can be a difficult and heart-breaking experience and often the process of needing or delivering care can change family relationships significantly.Read more
At Care UK every member of our team has a personal and professional commitment to providing excellent care.
The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.
Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.
We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.
We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home across the UK.
We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider, as rated by the Care Quality Commission in England and the Care Inspectorate in Scotland.
We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys, or just in day to day conversations. Our people are recruited for their positive and caring personalities as much as for their skills and feel their day has been a success simply when they see residents smiling and enjoying life. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.
Absolutely. We care for older people who have a variety of needs, from ongoing healthcare needs to dementia and mental health challenges. We provide residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies, while discovering new interests and enjoying superb food.
Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that, as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.
We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loved ones needs and discuss the options with you.
Yes, we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms and are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high level needs.
Yes, the majority of Care UK homes do provide quality short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ for your loved one of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.
We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and we will always do our utmost to ensure resident wishes are met.
Yes, Care UK provides specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who find themselves having to live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.
Find out more about our approach to dementia care.
Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.
There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.