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Our team at
Oxbow Manor

Trusted to care in Shrewsbury, Shropshire

Trusted to care in Shrewsbury, Shropshire|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

The dedicated and experienced team at Oxbow Manor will provide your loved one with care that’s completely tailored to their individual needs and wishes.

Emma Tillyer

Home Manager

Emma Tillyer

I’m a qualified Registered Nurse, and used to work at the Clatterbridge Oncology Centre, before I joined Care UK.

I’ve been working for Care UK for more than ten years now, and I joined because of the organisation’s amazing reputation for care and quality.

I’m always prepared to roll up my sleeves to support the team. I think as a manager you should always be prepared to do that. I’d do anything for my team. We stand together through thick and thin, and I’m very proud of them. 

I was very touched when I was nominated for our monthly ‘Going the Extra Mile’ awards for going above and beyond during the pandemic. I was new to managing a home at that point, and I contracted the virus myself. However, everything about what we did in the pandemic was a team effort. 

Michelle Maidan
Deputy Manager

I joined Oxbow Manor in 2022 when the opening opened, having heard excellent recommendations from care staff that had worked for other Care UK care homes.

Their values are important to me and are ones I share; fulfilling lives, quality, personalised care and supporting a team whilst recognising their hard work!

I have 30 years’ experience in the NHS working as a Registered Nurse and Independent Prescriber, as well as experience as a Clinical Lead in another local care home. To ensure I carry out my role to the highest standard, I ensure everything I do is done with care and compassion, and with an approachable attitude. I find good communication with the team is paramount for success.

In my free time I enjoy crocheting, macrame, reading and spending time with my Cockapoo Bayley!

Ann Rose
Customer Relations Manager

I joined Oxbow Manor as soon as the home opened in 2023, after previously managing a Nursing Agency.

I decided I wanted to try something new by helping others and making their journey into care a little easier.

In my role, I think it’s important to be empathetic, patient and supportive, as the process into care isn’t an easy decision and I believe in making it the smoothest transition it can be for those who join the Oxbow Manor family.

One of my favourite parts of my job is showing others around our beautiful home. I just love to showcase our beautiful new suites, lounges and the amazing care we provide. Nothing is better than seeing families fall in love with Oxbow Manor and then deciding to move in.

In my spare time I love walking in the beautiful countryside, going to the theatre and travelling; I just love to see the wonderful world we live in.

Toby Leech
Head Chef

I have 25 years of experience working as a Chef in different sectors and along those years, I thoroughly enjoyed cooking sumptuous meals and managing busy kitchens!

I have completed a course in Craft Catering, and I hold a Higher National Diploma in Business Administration.

I had the privilege of running my own restaurant for 10 years but when I saw the job advertisement for a Head Chef at Oxbow Manor I grabbed the chance to have a better work/life balance and went for the role. In this role, it is imperative that I am highly organised in my daily tasks and for me to be approachable by my staff, at all times. Teamwork and communication are key in producing high quality meals for all the residents in Oxbow Manor.

To keep fit, I regularly go to the gym and as a way to unwind I enjoy going out for long walks.

Julie Bond
Team Leader

I joined Oxbow Manor in 2022 when the home began opening its door, after I had heard about the fantastic reputation Care UK upholds.

Previously, I was Assistant Manager of a nursing and residential care unit and was seconded to a sister care home as Deputy Residential Manager.

I think it’s key to have good communication skills and compassion in my role, always leading by example. I love the feeling of fulfilment at the end of a shift; feeling as though you’ve really accomplished something and made a difference to residents – you can see it in their smiling faces!

I love spending time with my family and grandchildren in my free time. 

David Hill
Team Leader

I joined Oxbow Manor in 2022 after hearing of Care UK’s great reputation, and I was looking forward to being part of a brand-new team as the home was just opening.

I think it’s important in my role to be a good listener, be patient with people and always take a positive and encouraging approach. It’s important to say thank you to the team at the end of a shift for their hard work, to let them know they’re appreciated! 

In my free time, I love listening to music as well as writing and playing my own music! I enjoy video games, reading and spending time with my family – going out for a meal or taking long walks with them. 

Sarah Clark
Business Administrator

I started at Oxbow Manor in 2022, having had 30 years of experience in the finance sector.

Care UK has great values for both staff and residents, so the role was attractive to me! I think it’s key to have good problem-solving skills, teamwork and good communication in this role. My favourite part of the day is arriving at work, meeting the team and planning the day to come – I find it sets the attitude for the day. I’m driven to make Oxbow Manor the best care home in Shrewsbury!

In my spare time I enjoy rest shooting and walking my two dogs. 

Sarudzai Howells
Team Leader

I joined Oxbow Manor in 2022 as I’d heard Care UK was a great company to work for – I also felt well equipped for the role after undertaking a BA Hons degree in special needs and inclusion studies and Level 3 in Social Care Medication Training.

I think it’s important to have good leadership qualities, good communication skills, empathy and enthusiasm in a Team Leader role, as well as being an overall hard worker! Although the role can be tiring, I enjoy the feeling of having delivered quality care to people and I feel proud to do it. My career highlight so far would be graduating university, as well as being proud to work for Care UK!

In my spare time, I love socialising with a glass of red wine at my local pub, listening to Jazz music or watching live country bands!

Claire Anslow
Team Leader

I joined Oxbow Manor in 2022 after wanting to progress my carer as well as wanting a new challenge.

As well as my extensive academic experience, I feel I’m well equipped for the role as I am passionate, able to communicate well, can listen and empower others and like to be involved in building a trustworthy team.

Seeing a resident smiling and relaxed means I know I’m doing the right thing to meet their needs, which provides me with a feeling of fulfilment. In fact, in 2020 I won a Care Practitioner award for the region through previous employment. 

In my spare time, I’m a big Disney fan and like to collect items, and to unwind I like to spend time with my kids who always put a smile on my face!

Gemma Payne

I started at Oxbow Manor in 2022 as I felt Care UK shared my common values – I wanted to find a place that would support and nurture my interest in dementia.

I also know I would feel valued and able to progress in my role.

Previously, along with my academic achievements, I’ve worked in nursing care, providing 24/7 support for residents, ensuring I provided tailored, person-centred care. To be a nurse, it’s important to show empathy, courage, patience and trustworthiness. These qualities help to build good relationships with the people you work with and the residents you care for to enable you to deliver quality care.

In my spare time, I love to travel; I have been to 20 different countries but I’d like to explore more. I love Vietnam as the food and scenery are amazing. I also enjoy music festivals, so try and go to these as much as I can!

Hayley Stephens
Head Housekeeper

I joined Oxbow Manor in 2022, as I had heard when reading reviews that Care UK was a very good company to work for.

To be good in me role, you need to be responsible, trustworthy and definitely reliable. It’s also important to have an eye for detail and key health and safety knowledge, gained in the Welfare Diploma I undertook, my experience working in hotels and the experience gained working in a hospital.

My favourite part of the day is when all my jobs have been ticked off and completed, and I can go around and have a catch up with residents!

I have two dogs who are very active, so I like taking them out for long walks whilst listening to music. I also love a trip to the pub with my partner – I like my gin!

David Austin

I joined Oxbow Manor care home at the very beginning in October 2022, excited to be part of a new team and a brand new care home.

To be good in my role, I think it’s important that you get on well with your whole team, as well as residents and their families.

My favourite part of the role is getting out in the garden on warmer days and making it the best it can be for our residents and visitors, as well as making the residents happy in their new home. 

In my spare time, I enjoy meeting new people, seeing my family and watching Newcastle United play!

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.