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Our team at
Snowdrop House

Trusted to care in Ware, Hertfordshire

Trusted to care in Ware, Hertfordshire|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

Our colleagues come from all sorts of different professional backgrounds, and all have a story to tell – much like our residents. Our people love what they do and are dedicated to make each day fantastic for residents. Find out more about the Snowdrop House team on these pages.

Clare Crow

Home Manager

Clare Crow

I have been working in the care sector for 20 years qualifying in Cambridge and specialising in respiratory and end of life care.

In my career so far I have undertaken a wide variety of roles all over the country including care case manager for the East of England. I have also worked for the prison service, a wide range of hospitals and care homes, and people with challenging behaviour.

I started work with Care UK in September 2014 and I believe to be an effective team member you need to have a positive attitude, be caring, respectful and approachable, and have a good sense of humour! 

My favourite part of the working day is motivating the staff to ensure the residents are their main focus of the day, creating memorable moments, laughter and joy. My biggest professional challenge so far has been saving a person's life and then continue to watch them grow and flourish.

In my spare time I enjoy travelling, spa days and have a huge interest in guide dogs and caring for animals.

Jade Rackham
Jade Rackham
Customer Relations Manager

I have always worked in sales and customer service, so the care sector was completely new to me. However, I wanted to work in an environment where I felt I could make a difference to people and to use my skills and experience to help them. It’s been a challenge to learn the different policies and procedures that are necessary, but it’s been good.

Having empathy, being a good listener and being determined to do all you can to support families at a stressful time, these are all important skills and attributes needed in this role. One of my favourite parts of the job is helping new residents to settle in, and supporting relatives to feel like part of the Snowdrop House family.

In my spare time I like going to the gym, walking my dog, socialising and going on holidays. I also volunteer with an animal charity as I’m passionate about animal welfare.

Nicola Crowe
Nicola Crowe
Lifestyle Lead

I come from a care background – I’ve been a senior carer, team leader and even a deputy manager in a service. I joined Care UK because I thought its care ethos of ‘fulfilling lives’ was fantastic. 

Being a lifestyle coordinator enables me to take a different approach to care. Going home knowing I’ve put a smile on someone’s face and they’ve had a good day is the best part of my job. I am passionate about music – I love singing – so I can bring that passion to work now!

I joined Snowdrop House in 2017 and I’m really enjoying being part of a great team and working with some fabulous residents.

Victoria Rapley
Victoria Rapley
Unit Manager

I was keen to join Care UK when a new care home was built near where I lived. I’d worked in the care industry since I was 18, so I wanted to work for another care provider. At Snowdrop House, the most important part of my role is communicating with others and ensuring the needs and best interests of residents are met.

I’ve worked hard to progress in my career, having started as a Carer and being promoted to Team Leader, then Senior Team Leader and now Unit Manager on the residential suite at Snowdrop House. I want to continue learning and growing, and I’m currently taking Care UK’s Future Deputy Manager course.

My favourite part of the day is arriving to work on the suite and assisting residents with their daily tasks. I always get a thank you or a smile. In this role, it’s important to be a good communicator, approachable and willing to lead by example. I never ask anyone to do a job I’m not willing to do myself. Building rapport with the residents and their families and receiving a smile or a thank you because their loved one is happy makes me proud of what I do.

Outside of work, I enjoy going to the gym, socialising with friends, and having family time with my children.

René Foreman
René Foreman
Head Chef

I really enjoy my job, Care UK are a great company to work for. They provide good training and I always enjoy the odd challenge that arises! The residents at Snowdrop House are great; it makes me proud to make a difference in their lives.

Im proud to have worked my way up to where I am now. I have years of experience working in catering alongside qualifications in food safety and strong knowledge of dietary requirements. A good sense of humour always helps the job too! Each day I look forward to coming to work to see the smiling residents , and best of all I get to work with a great team.

To unwind outside the home I like to spend time with my family, listen to music, watch films and make cakes!

Louise Halls
Louise Halls
Business Administrator

I used to work in administration in the Police Service: I love working with people from all walks of life. I want to make a difference to people’s lives and feel like I’ve overcome challenges to help them. The new challenges here are getting to know my colleagues as well as all the residents and understanding how I can help them and their families.

Outside of work I like to keep active by playing squash, spending time with my two children and keeping my garden in shape.

Dee Taylor
Dee Taylor
Head Housekeeper

I worked in another care home before moving to Snowdrop House, and I’ve also managed a commercial laundry. I joined the Snowdrop House team in August 2017 as I was keen to work at a new build. 

One of the best things about my role is interacting with the residents. I take pride in ensuring that all their needs are met, and I enjoy learning more about their lives and the things they’ve done, as well as meeting their families. I’m looking forward to supporting more new residents as the home grows, and helping them to settle in and to make their daily lives more comfortable.

Gary Humphrey
Gary Humphrey

I started working at Care UK in 2023, my previous role was in roof maintenance. I decided to work at Care UK as it’s the perfect job for me. I love problem solving and having a good old chat. My favourite part of the day is catching up with residents, having a tea and a slice of cake.

I enjoy working at Snowdrop House because of the team and the residents, its a happy homely environment. Outside of work I am very active, enjoy going to the gym and rugby.

Canine Relations Manager

My mum, Clare, is the Home Manager. I came in to work with her one day and didn’t want to leave, so we made the decision that I should work here and be part of the team. Every morning I walk around the home to see all the residents, my job is to put smiles on faces and to share the love.

In fact, I have so much love to give that I just have to share it with anyone I meet. All the residents love me and even say my coat feels like velvet. I often hear “nothing makes me happier than when Betsy comes to visit.” I hope to see you soon.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.