Our team at
Snowdrop House

Trusted to care in Ware

Scroll

Meet our friendly care team

Our colleagues come from all sorts of different professional backgrounds, and all have a story to tell – much like our residents. Our people love what they do and are dedicated to make each day fantastic for residents. Find out more about the Snowdrop House team on these pages.

Clare Crow

Home Manager

Clare Crow

I have been working in the care sector for 20 years qualifying in Cambridge and specialising in respiratory and end of life care.

Michelle McClelland
Deputy Manager
I’m a qualified nurse and originally joined Care UK as the deputy manager of Knebworth, but transferred to Snowdrop House this year.

I’m a qualified nurse and originally joined Care UK as the deputy manager of Knebworth, but transferred to Snowdrop House this year. I’m proud to work for a company that has a good reputation and high standards. I’m really proud of my management team - we work really well together.

To be successful in this role you need to be patient and have good knowledge of the home and residents. I make sure I’m always be there to listen to staff, residents and relatives whenever they need me.

When I am not at work I like to spend time with my children and family. I also like to read and watch films.

Sharon Butler
Customer Relations Manager
I’ve worked in healthcare for over 25 years and held positions in business development, planning and commissioning.

I’ve worked in healthcare for over 25 years and held positions in business development, planning and commissioning. With experience of the private, NHS and not-for-profit sectors, I joined Care UK in July 2014.

Snowdrop House is a lovely home and I am enjoying working with families in the area to introduce them to everything we have to offer here. Choosing the right care home for a loved one can be an emotional and challenging experience. I get a huge amount of satisfaction knowing that I’m helping families with difficult decisions and making their lives a little bit easier.

Away from work I like to relax by reading, listening to country music, watching movies and going to the theatre. I also love visiting historic buildings and catching up with friends.

Nicola Crowe
Lifestyle Lead
I come from a care background – I’ve been a senior carer, team leader and even a deputy manager in a service.

I come from a care background – I’ve been a senior carer, team leader and even a deputy manager in a service. I joined Care UK because I thought its care ethos of ‘fulfilling lives’ was fantastic. 

Being a lifestyle coordinator enables me to take a different approach to care. Going home knowing I’ve put a smile on someone’s face and they’ve had a good day is the best part of my job. I am passionate about music – I love singing – so I can bring that passion to work now!

I joined Snowdrop House in 2017 and I’m really enjoying being part of a great team and working with some fabulous residents.

Louise Halls
Business Administrator
I used to work in administration in the Police Service: I love working with people from all walks of life.

I used to work in administration in the Police Service: I love working with people from all walks of life. I want to make a difference to people’s lives and feel like I’ve overcome challenges to help them. The new challenges here are getting to know my colleagues as well as all the residents and understanding how I can help them and their families.

Outside of work I like to keep active by playing squash, spending time with my two children and keeping my garden in shape.

René Foreman
Head Chef
I really enjoy my job, Care UK are a great company to work for.

I really enjoy my job, Care UK are a great company to work for. They provide good training and I always enjoy the odd challenge that arises! The residents at Snowdrop House are great; it makes me proud to make a difference in their lives.

Im proud to have worked my way up to where I am now. I have years of experience working in catering alongside qualifications in food safety and strong knowledge of dietary requirements. A good sense of humour always helps the job too! Each day I look forward to coming to work to see the smiling residents , and best of all I get to work with a great team.

To unwind outside the home I like to spend time with my family, listen to music, watch films and make cakes!

Dee Taylor
Head Housekeeper
I worked in another care home before moving to Snowdrop House, and I’ve also managed a commercial laundry.

I worked in another care home before moving to Snowdrop House, and I’ve also managed a commercial laundry. I joined the Snowdrop House team in August 2017 as I was keen to work at a new build. 

One of the best things about my role is interacting with the residents. I take pride in ensuring that all their needs are met, and I enjoy learning more about their lives and the things they’ve done, as well as meeting their families. I’m looking forward to supporting more new residents as the home grows, and helping them to settle in and to make their daily lives more comfortable.

Gabi Strachina
Maintenance
I joined Care UK in the spring of 2016.

I joined Care UK in the spring of 2016. I used to work as a care assistant, but I fancied a new challenge while still working in the care sector.

Every day is different in this role. It’s a great feeling to fix things for residents and keep Snowdrop House looking good for them – it’s easy to see the results of my efforts. I will always aim to do whatever residents request. This is their home, so I’ll adapt their home and get it exactly how they would like it. 

Outside of work, I like to keep fit, playing football and tennis. 

Nethaji Welikala
Clinical Lead and Infection Prevention and Control Champion
The role of Infection Prevention ' Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe.

The role of Infection Prevention & Control (IPC) Champion is vital in ensuring that colleagues maintain a high standard of hygiene and cleanliness in the home, keeping residents and colleagues safe. They work hard to deliver the relevant training to the team, complete audits and keep on top of the legislation and guidelines.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.