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Our team at
The Hollies

Trusted to care in Dursley, Gloucestershire

Trusted to care in Dursley, Gloucestershire|With over 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last five years|Discover why Care UK is trusted to care by over 16,000 families

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Meet our friendly care team

We provide a high staff-to-patient ratio to ensure all individual care needs are met. Every resident at The Hollies has their own key caregiver who is personally responsible for ensuring that personal care plans are met and maintained 24 hours a day.

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Jerry James

Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon. 

Mandy Richards
Mandy Richards
Head Housekeeper

I hold an NVQ Level 3 in Hospitality and a Level 5 Diploma in Leadership and Residential Management in Health & Social Care. Before this role, I was the Housekeeping Manager at The Hollies.

To do my role well, I believe a person needs to be kind, caring, understanding, a good listener, have strong leadership skills, be a team player, and be a problem solver.

My favourite part of the working day? I can’t put a finger on it—so everything!

Outside of work, I enjoy reading, researching family history, relaxing at my caravan, sewing, crochet, and knitting. I also love spending time with my two Staffordshire Bull Terriers and enjoying quality time with my husband.

My biggest career highlight to date has been passing my Level 5 Diploma.

What makes me proud in my role is knowing that what I do, contributes to residents living a fulfilling life. The most important part of my role is making sure that the residents and my team members are happy on a daily basis.

Virginia Peachy
Virginia Peachy
Customer Relations Manager

Hi, I’m Ginny, the CRM for The Hollies and Holly Oak. I’ve enjoyed a long career in sales, ranging from DIY products and house sales to event hire and retirement schemes, and I’ve attended training covering many different aspects of sales. Before this, I also worked as a CRM.

I chose to work at Care UK because of the support of a well-established corporate company with strong experience in care.

To do my role well, I believe you need very specific qualities: being personable, having exceptional communication skills, being a good listener, understanding customer needs, showing unwavering commitment to customer service, and handling enquiries with confidence and care.

My favourite part of the day is spending time with our residents and seeing them happy and joyful when they join in with activities.

Outside of work, I enjoy playing golf and travelling in our campervan.

My biggest career highlight so far has been winning Salesperson of the Year 2024.

I’m proud to be able to support people in the later stages of their lives, and the most important part of my role is dealing with enquiries adeptly and with empathy.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Every colleague receives training in infection prevention and control as part of their induction and updates regularly through online and in-person learning. Our dedicated IPC Champions in each home help embed safe working practices and raise awareness of hygiene standards.