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We're here to help find the right care for you

Finding the right care home for yourself or a loved one can feel like a huge challenge. At Care UK we believe in supporting you and your family to navigate the process of finding a care home so that it feels more manageable.
 

Get in touch with our customer care team

Not sure where to start, or how to choose?

We can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or arranging a showround of your preffered home at a time convenient to you.

Call on us on 0333 4343 088

We are here to support you: 

8:30am-8pm (Monday - Tuesday),
8:30am-5:30pm (Wednesday - Friday),
8:30am-5pm (Saturday)
10am-4pm (Sunday)

Watch a video about the process

Get in touch with our customer care team
Get in touch with our customer care team
Get in touch with our customer care team

Get it touch

If you would rather start the process by sending us details of your enquiry, please fill out the form and one of our team can call you back at a time more convenient to you.

Get it touch

FAQs

We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.

FAQs

Care can be provided in various ways and in various settings. We want you to be informed about the benefits of moving to a care home, and to consider if home care (care-at-home) is appropriate. Find out more about if you need care.

We've put together helpful information on choosing a care home. We recommend that you visit at least three homes so you can compare them. Ultimately, you’ll instinctively know if you like the home and whether your loved one will feel at home there.

When you visit your prospective home you can meet the team, find out more about life at the home and ask any questions. 

Get in touch to arrange a viewing. Our specialists can answer your questions about the care available at any Care UK home.

Many of our care homes offer in-person show rounds, video tours and video one-to-one consultations to help and support you through your care journey. Call to speak to one of our friendly team to arrange an appointment. Our specialists can answer any questions you may have about the care available at our home. Learn more about booking a viewing.

When you decide you’ve found a home that’s right for your loved one, the senior team will do an assessment of their needs to ensure that the home is right for them. Once funding and care options have all been agreed, the team will work with you to plan the moving in process. Everything will be tailored to suit you and your loved one’s needs and situation.

Find out more about our moving in process. If you have a questions about any aspect of our admissions process, get in touch with our friendly team who will be happy to help.

Depending on availability and whether any specialist equipment is required, we can progress this quite quickly. For more specific timescales, the Home Manager or Customer Relations Manager can discuss this with you.

Each one of our homes is unique, so the best way to find out is to call the home you think is right for your loved one and chat with our friendly team.

We understand that a relative may need to move into a care home out of the area where they’ve been living in order to be closer to family members. Any of our homes can take private/self-paying residents from anywhere else in the country if they have availability, and family members sometimes move elderly relatives from overseas to a home near them in the UK. We’re entirely flexible and dedicated to helping new residents settle in quickly.

Care costs vary depending on your loved one’s needs. The more care they need, the higher the cost is likely to be. Your loved one's needs and any funding assistance they’re entitled to will be decided by free care needs and financial assessments, which we or your local authority can provide. Our home’s websites include an indication of costs, but the best option is to contact us to get a better idea. We’re here to help explain care funding, including what’s involved and who decides what.

Yes we do. It’s best to contact us to find out more and to get an idea of availability.

Carehome.co.uk is a great website to know about if you’re looking for completely independent reviews of a care home. Relatives and visitors submit reviews to the site, which creates a score for the home out of 10. You’ll find reviews from carehome.co.uk on each care home's page, along with feedback that we’ve received directly from relatives, residents and visitors.

Our skilled and experienced home teams have supported thousands of families through this process, and we will help you in whatever way suits you and your mother best. We often find that simply showing a loved one around one of our homes is enough to change their mind about care home life. We will introduce your mother to the home’s friendly team and other residents, and we’ll give her a tour and answer all her questions.

Your mother is also welcome to join us as a ‘resident for a day’ to spend more time at the home, doing activities, enjoying a meal, making new friends and generally becoming more used to the idea of living in a care home. Many of our care homes offer short-term respite stays too, so your mother could even give the home a try before becoming a permanent resident. What’s important is that you have all the time – and all the information – you need to make the right decision.