Nov 17, 2014
The inspectors only looked at two aspects of the delivery of care in the home so the report cannot evidence full compliance. However, it does indicate that improvements have been made and highlights positive feedback from residents and relatives.
Andrew Knight, Care UK’s managing director for residential care said: “As we have already acknowledged, this report demonstrates that we still have further work to do, but I do genuinely believe, as do CQC and Suffolk County Council, that we have made progress. In the six weeks since CQC visited Mildenhall we have made even more progress in resolving the remaining issues at this home.”
Examples of actions taken to bring about the improvements seen at the home include:
Andrew Knight continued: “We accept that the care at Mildenhall Lodge fell below the high standard that residents and their families deserve and we have already publicly apologised for that. It was our first new Suffolk home and we have learnt many lessons that we will use as we open other new homes across the region. With the support of a highly experienced manager and nursing care experts from my national team we will continue towards our goal of delivering consistently high quality, compassionate care at Mildenhall Lodge.”
St John’s Close, Mildenhall, Suffolk, IP28 7NX
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