Dec 09, 2014
At an unannounced visit by the Care Quality Commission, inspectors found that the home in New Addington meets the Government’s five standards of quality and safety which are:
During their visit to the home, which provides specialist care for older people, both residential care as well as shorter term respite stays, the inspectors talked informally to the team, residents and their families, and examined the home’s administrative systems and processes.
Manager Carol McCormack said: “I am delighted that we reached the high standard set out by the Government and CQC.”
When speaking to resident’s and their families, inspectors heard about the high levels of care provided at Addington heights, noting that residents were treated well, their needs were met, they were looked after by skilled staff and felt safe, and that the home was clean and well maintained. One resident told inspectors “I like the staff and I am very happy here”. Inspectors found that the team at Addington Heights had taken time to get to know residents and that individuals were involved in their own care planning. Resident’s loved ones were also very complimentary about the home when speaking with inspectors, with one relative telling them “I sleep soundly at night knowing my mother is well cared for and safe, my observations of the care and our relative's feedback has given me this reassurance."
Carol said: “Everyone at Addington Heights, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.
“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”
1 Milne Park West, New Addington, Croydon, Greater London, CR0 0DN
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