Kidderminster care home wins approval of national care inspectors

Home news

Apr 16, 2015

Care UK’s Brook Court care home in Kidderminster has been given the seal of approval by a national care watchdog, with relatives and residents praising the home’s caring team members.

The Care Quality Commission’s (CQC) report on Brook Court has been issued following the introduction of a new regulatory approach which came fully into force on 1 April 2015. 

The report follows an unannounced inspection of the care home on Oldnall Road which found the service was responsive towards people’s health needs, with the care team treating people with respect and addressing them in a courteous way. It also highlighted how residents enjoyed taking part in activities which had been adapted to their personal choice.

In order to assess service standards at Brook Court, the CQC’s inspector was joined by an ‘Expert-by-Experience’ (ExE) – someone with personal experience of care services, either as a service user or a family carer. Both individuals spoke with team members, residents and their visiting relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.

The CQC report gave Brook Court a ‘good’ rating and concluded it meets the government’s five key questions against which all care services are now assessed:

• Is the service safe?
• Is the service effective?
• Is the service caring?
• Is the service responsive?
• Is the service well-led?

The inspector observed the Care UK team at Brook Court was professional at all times, respected residents’ privacy and dignity, and talked to residents in a calm and kindly way.

Residents and their relatives said the care team at Brook Court ensured individual preferences and personal choices were discussed in detail. Residents confirmed the care team knew their likes and dislikes and encouraged them to follow their interests and maintain social activities inside and outside of the home. For example, one resident said they preferred to remain in their room and read, and they were supported to do this with a reading lamp and magnifying glass.   

Brook Court’s home manager, Linda Clements, said: “We are all thrilled to have received such a positive report from the CQC and to have been recognised by this key regulatory body for providing people with safe, effective, compassionate and high-quality care. Not only are the CQC’s findings an important benchmark for those looking at future care for loved ones, but they also give existing residents and their families even more confidence in the care services we provide.”

Brook Court care home has 67 bedrooms and offers a range of services from short term respite care to residential and specialist dementia care. For more information, visit the home or call 0333 321 0920.