Trusted to care in Southampton, Hampshire
Im an experienced customer relations manager, having worked for other care providers.
During my time in the care sector Ive kept meeting people who recommended Care UK and its ethos, so when I was ready for a new challenge, I thought I'd investigate!
Mine is a very varied role – you need to liaise with a wide range of people, from relatives and prospective residents to healthcare professionals and people in the community. Having empathy is a must because I support families who are looking for a fantastic home for an older loved one. Its an emotional and stressful time for them so its vital to have an understanding of what theyre going through.
I have lots of ideas for initiatives we can set up at Ancatsa Grove to help us become a focus in the local community. In other homes Ive set up a dementia-friendly film club, a tissue viability clinic, a memory café and a dementia action group, so the skys the limit for Ancatsa Grove.
After three years culinary school training to become a qualified chef, I worked at a four-star hotel in Southampton for ten year before taking the decision to try something new and join Care UK as Head Chef when the home opened in 2021.
I love cooking and I am so passionate about food. To run a smooth kitchen, you need to be well organised and have good people skills for communication. My favourite part of the day is the preparation before serving the food to people and seeing how much they enjoy it. It can be very busy but I love the rush. Ancasta Grove allows me to work with lovely fresh ingredients producing delicious meals for residents, and have a great-work life balance.
I previously worked in administration within a care home where I realised how much I enjoy being in a residential environment.
Not only do I love the administration work but also being around residents and their families.
This role requires good interpersonal skills and the ability to organise and record accurate data. Prioritising busy workloads is very important as it covers so many areas. Staying on top of all duties like resident billing, data, staff hours and wages can be a challenge.
Caring for others and working as a team allows everyone in the home to play their part and become a family.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.