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Chandler Court

Trusted to care in Bromsgrove, Worcestershire

Trusted to care in Bromsgrove, Worcestershire|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families

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Driving quality care at Chandler Court

We are pleased to have been rated ‘Good’ on our latest internal regulatory compliance inspection.

At Chandler Court, we are committed to ensuring the service we provide is of the highest quality. 

The internal regulatory compliance assurance team undertakes periodic reviews of all of our care homes that replicate the approach taken by our regulator, the Care Quality Commission to help us identify areas for improvement.  The team, which includes former CQC inspectors, has worked closely with the home’s new leadership team to develop and deliver against a robust service improvement plan. The achievement of this plan validates that the care we provide is of the highest standard, particularly through a service that is well-led and safe.

 Delivering a well-led service

The internal regulatory compliance assurance team report that our new management team at Chandler Court is visible, open, honest and transparent, with a clear vision and set of values that are regularly reviewed. 

  • Our management team communicate openly with colleagues, residents, and their relatives.
  • Through our whole-home approach colleagues are actively involved in driving service improvements as well as in proposing new ways of working. 
  • We update resident records in a timely manner and follow robust arrangements to ensure the appropriate handling of confidential data, in line with data security standards.

Delivering a safe service

Since our latest CQC inspection, the internal regulatory compliance assurance team report that our safeguarding and investigations process is robust and residents, relatives and colleagues encouraged and empowered to raise concerns. 

We continue to review our systems, processes, and practices to ensure the safe delivery of care to residents living in the home: 

  • Risk assessments are consistently conducted and identified risks are included in resident care plans where appropriate.
  • Staffing levels are evaluated consistently, based upon resident dependency and occupancy in the home and suites are staffed with an appropriate skills mix. Unplanned absence is managed effectively and if agency staff must be appointed, they have a thorough induction. 
  • Safe administration, storage and disposal of medications is practised, with regular audits from Healthcare Professionals. We work with external providers for prescribed medication supply and delivery and where there are shortfalls or delays in supply, thorough investigations are conducted, and actions planned to mitigate this occurring again. 
  • Infection prevention and control (IPC) is maintained, spearheaded by the IPC Lead, with effective use of PPE (personal protective equipment) and teams trained in managing and preventing the spread of infection. 
  • Our service improvement plan sets out and monitors our compliance with the latest Care UK standards of training. Each team member is regularly assessed, with regular appraisals and supervisions in place wherever necessary. 

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