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Our team at
Chandler Court

Trusted to care in Bromsgrove, Worcestershire

Trusted to care in Bromsgrove, Worcestershire|With over 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last five years|Discover why Care UK is trusted to care by over 16,000 families

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Meet our friendly care team

Managers, carers, nurses, chefs, lifestyle, maintenance people, administrators and housekeepers – it takes a large team of dedicated, hardworking people to keep Chandler Court running smoothly and our residents happy and cared for. Explore these pages to meet our team and see what they love about their jobs!

Joleen Rayner

Home Manager & Dementia Champion

Joleen Rayner

As the Home Manager I’m passionate about delivering the highest standards of care and quality of life for the people we care for.

I believe that great care is about going beyond what is expected to make the difference to residents’ lives.

I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.

One of my favourite parts of the day is chatting to residents and listening to their life stories. There’s so much we can learn from the older generation.

I have an open door policy, so if there’s anything you’d like to know about Chandler Court and the care we provide, please do get in touch.

Our Team

Melanie Chapman
Melanie Chapman
Customer Relations Manager
As the Customer Relations Manager at Chandler Court, I believe that building genuine relationships and communicating with kindness and empathy are at the heart of everything I do.

Supporting others and making a positive difference to someone’s day is incredibly rewarding and one of the reasons I am so passionate about working in care.

Choosing a care home is a significant decision for families and can often be an emotional time. I am committed to providing guidance, reassurance, and support throughout the journey, ensuring that every individual and family feels valued, listened to, and respected.

One of the most rewarding experiences in my career was supporting a resident who was deaf. Although I had no previous experience with sign language, I took the initiative to learn the basics so I could communicate more effectively with her. Seeing the positive impact this had on her daily life was incredibly fulfilling and reinforced my belief that small acts of care can make a meaningful difference.

The highlight of my role is spending time with residents and their loved ones, helping them feel welcome and at home. Receiving positive feedback and seeing residents happy and thriving gives me a tremendous sense of achievement.

Outside of work, I am a big music enthusiast and enjoy karaoke, dancing, and spending time with family and friends.

Alex Millichamp
Alex Millichamp
Head Chef
5 Year Service Badge
I studied at Birmingham College of Food and did an apprenticeship at Ramada Hotels, now Hilton Hotels, where I was trained on the job.

Before joining Chandler Court, I was a Head Chef at a contract caterer, but I wanted to try something different and work somewhere where I could really make a difference.

I think you need to be enthusiastic, patient and above all else enjoy what you do as a chef. Listening to and understanding the residents’ needs and making sure I'm doing everything possible to make them happy is the most important part of my role.

I love seeing the meals out on the floor. Mealtimes are a lot of the residents’ highlights of the day, and it’s good to see them happy. Knowing that I've impacted people’s lives for the better makes me proud of what I do.

A career highlight was winning Chef of the Year at the Care UK Stars Awards 2022.

When I’m not working, I enjoy listening to music and watching most sports.

Sally Healey
Sally Healey
Business Administrator
10 Year Service Badge
I’ve worked for Care UK since 2013.

Before joining the company I was a support worker in the community. I would give emotional and practical support to people living with dementia, as well as people living with addictions and mental health challenges.

It was quite a challenge to change career path, but the company is very supportive. It was a huge highlight to be offered this role, and to be recognised for my customer relationship skills. I’m really enjoying getting to know my colleagues, the residents themselves as well as their families. 

But what I enjoy most about working here is being able to make residents smile. That makes my day – it’s what delivering great care is all about.  

Elvira Milevica
Elvira Milevica
Head Housekeeper
5 Year Service Badge
I started at Chandler Court in 2018.

I started my care journey as a Care Assistant in domiciliary care and, after a few years, I wanted a new challenge but still within the care industry. When the job of Head Housekeeper became available at Care UK, I knew that this was the right, new challenge for me and I’m so glad I took the leap.

As the Head Housekeeper, I need to make sure I have a keen eye for detail to ensure that residents have a lovely clean home to live in. But, more importantly, I also need to be able to communicate to residents effectively and I like to ensure that I’m making a difference to their lives.

One of my favourite parts of my role is building the relationships with residents and making them laugh.

In my spare time I like to listen to music and spend time with my family. I also like to travel to different countries and learn about other cultures

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Every colleague receives training in infection prevention and control as part of their induction and updates regularly through online and in-person learning. Our dedicated IPC Champions in each home help embed safe working practices and raise awareness of hygiene standards.