Our team at
Harcourt Gardens

My role is to support and guide colleagues so that residents feel safe and well cared for. We are a dedicated team, and it makes me proud, knowing that we have built good relationships with residents and their families.

To work in care, you need to be caring, a good listener and have empathy. Being organised and able to forward plan are essential skills too.

I have a level three in health and social care, but I previously worked in retail management. I chose to work in care because I enjoy being able to make a positive difference in people’s lives. I love nothing more than to chat with residents to make sure we’re doing everything we can to help them live a fulfilling life at Harcourt Gardens.

In my spare time, I like walking, socialising and shopping. Being with my family is very important to me too.

I’ve worked in the care sector for more than 40 years, mainly in care management and quality roles. Before joining Care UK, I was a senior operations manager, leading teams to deliver high standards of care.

In my current role, I support residents and their families and friends by helping them feel welcome, informed and confident in their choice of care. I bring strong knowledge of the care sector and a calm, friendly approach. Listening, understanding and offering reassurance is a key part of what I do.

What matters most to me is making sure people are happy with their experience — from their first visit, through to settling in and becoming part of the community. I believe in the quality of care at Care UK and take real pride in seeing residents feeling well looked after and at home.

Outside of work, I enjoy art, walking in the Dales and spending time with my grandchildren.

I thoroughly enjoy my role as Home Administrator at Harcourt Gardens. I take pride in being an organised, approachable team member who’s always ready to help.

To succeed in this role, you need strong problem-solving skills and a good sense of humour! My favourite part of the working day is the satisfaction of ticking off the to-do list and knowing I’ve helped things run smoothly behind the scenes.

The most important part of my role is making sure all financial tasks are completed on time and to a high standard. It’s the kind of work you don’t always see, but that helps everything else in the home flow seamlessly.

A highlight in my career so far was stepping up into a regional role with my previous company, which gave me valuable experience and confidence.

Outside of work, I love spending quality time with my family.