Trusted to care in
Newcastle upon Tyne, Tyne & Wear
Here at Ponteland Manor we provide a wide range of round-the-clock care to suit different needs.
Our strong ethos of person centred care means that we work closely with you to tailor the care we provide to your loved one’s exact needs.
We understand that searching for the right care home for a loved one isn’t something you do every day. That’s why we’ve put together this useful guide to the types of care we offer.
Would your loved one benefit from moving to a warm and friendly home where they’ll enjoy round-the-clock attention? Everything we do is suited to the needs and preferences of each individual, so residents can continue to enjoy a great lifestyle. We’ll take care of your loved one’s cleaning and laundry and our discreet care team is on hand to help with personal care, if they need it.Read more
Our highly trained and experienced nursing team provides round-the-clock clinical care for residents with a variety of complex needs. We work with you and your loved one to create a tailored care plan which is regularly reviewed. Our close working relationships with local healthcare teams ensures your loved one receives the best possible care.Read more
Caring for an older loved one at home can be physically and emotionally challenging. Making time for yourself is vital to help you to recharge. Our short term respite care gives you the chance to have a holiday or to take some time out. We also provide convalescent care, supporting your loved one to get back on their feet after a stay in hospital and before they go home.Read more
We believe that every person deserves to experience a dignified and respectful end to their life. Our caring and empathetic team provides sensitive end-of-life care. We work with you and your loved one, as well as local health professionals and hospice teams, to plan your loved one’s care so they receive the care they want, where and how they want it.Read more
We tailor everything we do to your loved one’s needs and preferences so they can continue to enjoy a great lifestyle. Our home has been designed to support residents who are living with dementia to retain a sense of identity as well as independence and choice, even as their abilities change. Here your loved one can dine with dignity and enjoy the benefits of enriching activities such as music, art, light exercise and reminiscence. What’s more, an experienced carer is always only seconds away.
We take the time to get to know you and your loved one, putting each individual's needs, desires and choices at the heart of the care we provide.Read more
Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia to live as independent and stress-free a life as possible.Read more
Our people are chosen for their attitude, dedication and caring nature and we are committed to their on-going training and development. From our carers and nurses, to our activity coordinators, chefs and maintenance teams, we will go the extra mile to build strong relationships – not just with individuals living in our care homes, but also with their friends and family.Read more
We understand that a dementia diagnosis will affect more than just one individual and we're here to support you and your family. Seeing a loved one change can be a difficult and heart-breaking experience and often the process of needing or delivering care can change family relationships significantly.Read more
At Care UK every member of our team has a personal and professional commitment to providing excellent care.
At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.
The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.
Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.
We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.
We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.
We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations.
Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.
Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.
Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.
Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.
Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.
We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.
Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.
Yes, the majority of our homes provide specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.
Find out more about our approach to dementia care.
There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.
We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.
Click below for information on Care UK’s approach to living with Covid and visiting loved ones.Read more about our approach