What is Ponteland Manor’s CQC rating?

The CQC overall rating for Ponteland Manor is "Good".

Ponteland Manor

Q: What is Ponteland Manor’s CQC rating?

The CQC overall rating for Ponteland Manor is &quot;Good&quot;.

Trusted to care in
Newcastle upon Tyne, Tyne & Wear

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Ponteland Manor

Welcome to Ponteland Manor

The skilled and dedicated team at our modern, purpose-built care home in Ponteland, Tyne & Wear, provide nursing, residential and respite care for older people, including expert care for those with physical disabilities. We also offer supportive and sensitive end of life care.

When your loved one joins us, we will support them to continue to enjoy a fantastic lifestyle, with every aspect of their care tailored to their unique needs and interests. We’re passionate about supporting your loved one to enjoy fulfilling activities and experiences every day, something we call ‘meaningful lifestyles’. Some residents find purpose from doing routine tasks around the home, while others enjoy the group and one-to-one activities organised by our lifestyle team.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Thornhill Road
Ponteland
Newcastle upon Tyne
Tyne & Wear
NE20 9PZ

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

Living at Ponteland Manor is whatever your loved one wants it to be. There’s always something to get involved in, if they enjoy group activities. If they prefer one-to-one time, our dedicated team is happy to provide that too.

Garden
Activities room
Hair and beauty salon
Pub/ bar
Conservatory
Music room
Church Services

Care at our home

Our Newcastle-upon-Tyne care home offers a wide range of care to meet a variety of needs. We always do an assessment of every prospective new resident, so we now we can give them the care and support they need.

Types of care offered

Residential care
Dementia care
Nursing care
Respite care
End of life care

Healthcare services

Physiotherapy
Chiropody
District nursing team
Optician
Dentist
Occupational therapy
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Ponteland Manor will provide your loved one with care that is completely tailored to their individual needs and wishes.

The best part of my day is my morning walk around the home. I get to say ‘good morning’ to residents and colleagues and make sure everyone has everything they need.

It’s a fantastic feeling, being able to make a difference to older people’s lives on a daily basis. I also love helping my team to develop their potential, and giving residents’ families the support, advice or listening ear they need.

Paula RoutledgeHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Ponteland Manor care home.

The staff are so dedicated and the activities are second to none, always something different for the residents to do. The decor and cleanliness of the home is second to none.

Elizabeth A (Niece of a resident), February 2023

The care and love you showed him was so appreciated and you extended the kindness to us all. So a very big thank you from us all. I could never put into words how much it meant to us.

Daughter of a resident, January 2023

I would highly recommend Ponteland Manor. The quality of care is very good. The manager really cares for all the residents and treats them like family, and is very approachable. All the staff are friendly.

Catherine T (Daughter of a resident), October 2022

It is now as if my mother has had a new lease of life.The care is good and the peace of mind of knowing she is in a safe environment has changed our lives. The food is excellent and she is enjoying it!

Daughter of a resident, October 2022

As a family, we are very happy with the care provided to our mother. The home manager and the team are genuinely caring, kind and professional people. The care home is clean, light and airy with a lovely friendly ambience.

Cheryl C (Daughter of a resident), September 2022

RoSPA Awards 2023 Winner - Silver Award

Public Sector Catering Awards 2023 Finalist - Care Catering Award

UK Employee Experience Awards 2023 Finalist - Best Employee Engagement

Health Investor Awards 2023 Finalist - Residential Care Provider of the Year

Leaders in Care Awards 2022 Finalist - Care Home Provider of the Year

Caring UK Awards 2022 Winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 Finalist - Large Residential Care

National Care Awards 2022 Winner - Care Operations/Area Manager

Dementia Care Awards 2022 Winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 Finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 Finalist

NACC Awards 2022 Winner - Care Establishment of the Year

Care Home Awards 2022 Winner - Outstanding Larger Care Provider

Health Investor Award 2022 Winners - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 Finalists - Care Catering AND Chef of the Year

Caring UK Awards 2001 Winner

National Care Awards 2021 Winner - Care Home of the Year

LaingBuisson Award 2001 Winner - Residential Care Provider of the Year

LaingBuisson Award 2021 Winner - Property Developer of the Year

Care Home Awards 2021 Winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 Winner - Catering Team of the Year

National Apprenticeship Awards 2021 Finalist

Public Sector Catering Awards 2021 Winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 Finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 Finalist - Professional Excellence

Health Investor Awards 2021 Finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 Winner - Best Larger Care Home Group

LaingBuisson Awards 2020 Finalist

National Association of Care Catering Awards 2020 Finalist

Skills for Care Accolades 2020 Winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Leaders in Care Awards 2019 Finalist - Care Provider of the Year

Group Care Home Caterer of the Year 2018 Winner

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Register for your free copy of Dr Nori Graham’s dementia pocket guide

Dementia expert Dr Nori Graham dispels myths, allays fears and offers practical guidance in a new guide to understanding dementia.

What is a care plan?

Discover what a care plan is, why it is important and how to get one.

Why it is even more important to keep active during the dark days and long nights

When autumn and winter come around, it's easy for older loved ones to fall into the habit of exercising and socialising less.

Our approach to living with Coronavirus

Click below for information on Care UK’s approach to living with Covid and visiting loved ones.

FAQs

Ponteland Manor offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: garden, activities room, hair and beauty salon, pub/ bar, conservatory, music room and church services.

The CQC overall rating for Ponteland Manor is "Good".

Ponteland Manor offers residential care, dementia care, nursing care, respite care and end of life care for older people in Newcastle upon Tyne, Tyne & Wear.

Yes, you can find more Care UK homes in these locations:

Care homes in Tyne & Wear

Care homes in Newcastle upon Tyne

Ponteland Manor care home

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