What is Ponteland Manor’s CQC rating?

The CQC overall rating for Ponteland Manor is "Good".

Ponteland Manor

Q: What is Ponteland Manor’s CQC rating?

The CQC overall rating for Ponteland Manor is &quot;Good&quot;.

Trusted to care in
Newcastle upon Tyne, Tyne & Wear

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Ponteland Manor

Welcome to Ponteland Manor

The skilled and dedicated team at our modern, purpose-built care home in Ponteland, Tyne & Wear, provide nursing, residential, early onset dementia and respite care for older people, including expert care for those with physical disabilities. We also offer supportive and sensitive end of life care.

When your loved one joins us, we will support them to continue to enjoy a fantastic lifestyle, with every aspect of their care tailored to their unique needs and interests. We’re passionate about supporting your loved one to enjoy fulfilling activities and experiences every day, something we call ‘meaningful lifestyles’. Some residents find purpose from doing routine tasks around the home, while others enjoy the group and one-to-one activities organised by our lifestyle team.

We pride ourselves on the transparency of our care quality and fee information - ensuring you can trust us to care from that very first step.

At a glance

Location

Thornhill Road
Ponteland
Newcastle upon Tyne
Tyne & Wear
NE20 9PZ

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

One step at a time – a video guide to navigating dementia

From the moment you receive a diagnosis to learning to live well with dementia, we’re here to support you every step of the way. That’s why we’ve produced ‘One step at a time’, a video guide to navigating dementia, introduced by broadcaster and Alzheimer's Society ambassador, Angela Rippon.

Watch now

One step at a time – a video guide to navigating dementia

Life at our home

Living at Ponteland Manor is whatever your loved one wants it to be. There’s always something to get involved in, if they enjoy group activities. If they prefer one-to-one time, our dedicated team is happy to provide that too.

Activities room
Church Services
Conservatory
Garden
Hair and beauty salon
Music room
Pub/ bar

Care at our home

Our Newcastle-upon-Tyne care home offers a wide range of care to meet a variety of needs. We always do an assessment of every prospective new resident, so we now we can give them the care and support they need.

Types of care offered

Healthcare services

Chiropody
Dentist
District nursing team
Occupational therapy
Optician
Physiotherapy
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Ponteland Manor will provide your loved one with care that is completely tailored to their individual needs and wishes.

The best part of my day is my morning walk around the home. I get to say ‘good morning’ to residents and colleagues and make sure everyone has everything they need.

It’s a fantastic feeling, being able to make a difference to older people’s lives on a daily basis. I also love helping my team to develop their potential, and giving residents’ families the support, advice or listening ear they need.

Paula RoutledgeHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Ponteland Manor care home.

Thank you for taking great care of our mam during her stay with you. It's given us great comfort knowing she has been in your care.

Son of a resident, August 2023

My mother, who had a problem with food before she went into the home, has now put weight on. I ask her regularly about the food and she seems to be happy, she gets a choice and the staff involve her in what she wants.

Relative of a resident, April 2023

Staff are always present and available, mum feels loved and the staff are very warm, cuddly and caring for her - her name is always used by staff.

Relative of a resident, April 2023

My relative is getting very well looked after, nothing is a bother to the staff.

Relative of a resident, April 2023

Thank you for the compassion and care you gave our mum. She enjoyed her time with you and for this we will always be grateful.

Daughter of a resident, April 2023

Caring UK Awards 2023 finalist - Care Employer of the Year AND Care Home Group

National Care Awards 2023 finalist - Care Home Group

Leaders in Care Awards 2023 finalist - Care Home Provider of the Year

LaingBuisson Award 2023 finalist - Excellence in Large Residential Care

Social Care Top 30 Award 2023 finalist

NACC Awards 2023 finalist - Catering Manager of the Year

Care Home Awards 2023 winner - Best Care Home Marketing, Advertising or PR Activities

Nursing Times Awards 2023 finalist - Nursing in Social Care

Health Investor Awards 2023 winner - Residential Care Provider of the Year

UK Employee Experience Awards 2023 winner - Best Employee Engagement

Public Sector Catering Awards 2023 winner - Care Catering Award

Care Home Catering Awards 2023 finalist - Group Care Home Caterer of the Year

RoSPA Awards 2023 winner - Silver Award

Leaders in Care Awards 2022 finalist - Care Home Provider of the Year

Caring UK Awards 2022 winner - Midlands & Wales Care Home of the Year

LaingBuisson Award 2022 finalist - Large Residential Care

National Care Awards 2022 winner - Care Operations/Area Manager

Dementia Care Awards 2022 winner - Best Dementia Care Inspiring Leader

Social Care Top 30 Award 2022 finalist

Care Home Professional Power List 2022

Nursing Times Workforce Awards 2022 finalist

NACC Awards 2022 winner - Care Establishment of the Year

Care Home Awards 2022 winner - Outstanding Larger Care Provider

Health Investor Award 2022 winner - Residential Care Provider of the Year

UK Employee Experience 2022 Awards - Best Use of Digital Technologies

Public Sector Catering Awards 2022 finalists - Care Catering AND Chef of the Year

Caring UK Awards 2021 winner

National Care Awards 2021 winner - Care Home of the Year

LaingBuisson Award 2001 winner - Residential Care Provider of the Year

LaingBuisson Award 2021 winner - Property Developer of the Year

Care Home Awards 2021 winner - Best Larger Care Home Group

National Association of Care Catering Awards 2021 winner - Catering Team of the Year

National Apprenticeship Awards 2021 finalist

Public Sector Catering Awards 2021 winner - Catering Manager of the Year

Social Care Top Leaders Awards 2021 finalist

Care Home Professional Power List 2021

UK Employee Experience 2021 Awards Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards 2021 finalist - Professional Excellence

Health Investor Awards 2021 finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards 2020 winner - Best Larger Care Home Group

LaingBuisson Awards 2020 finalist

National Association of Care Catering Awards 2020 finalist

Skills for Care Accolades 2020 winner - Best Employer Support for Your Registered Manager AND Most Effective Approach to Leadership and Management

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What is palliative care?

Discover more about the compassionate palliative care that we provide and how we sensitively tailor your loved one’s end of life care to their wishes.

How to provide person-centred care for your loved one

Providing person-centred care for a loved one is all about putting their choices at the heart of their care.

One step at a time – a video guide to navigating dementia

From the moment you receive a diagnosis to learning to live well with dementia, we’re here to support you every step of the way. That’s why we’ve produced...

Trips and outings

Residents living in Care UK homes are offered a range of day trips and organised activities in their surrounding areas. These outings are a great chance for residents to get out and about and enjoy activities, exercise and a change of scenery.

Ponteland Social Club - Ponteland, Newcastle upon Tyne
Dobbies Garden Centre - Ponteland, Newcastle upon Tyne
Blackbird Inn - Ponteland, Newcastle upon Tyne
St Mary's Parish Church - Ponteland, Newcastle upon Tyne

Nearby Homes

Ponteland Manor

Tyne & Wear NE20 9PZ

CQC Rating: Good

FAQs

Ponteland Manor offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: garden, activities room, hair and beauty salon, pub/ bar, conservatory, music room and church services.

The CQC overall rating for Ponteland Manor is "Good".

Ponteland Manor offers residential care, dementia care, nursing care, respite care and end of life care for older people in Newcastle upon Tyne, Tyne & Wear.

Yes, you can find more Care UK homes in these locations:

Care homes in Tyne & Wear

Care homes in Newcastle upon Tyne

Ponteland Manor care home

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