Ponteland Manor

Trusted to care in
Newcastle upon Tyne

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Ponteland Manor

Welcome to Ponteland Manor

The skilled and dedicated team at our modern, purpose-built care home in Ponteland provide nursing, residential and respite care for older people, including expert care for those with physical disabilities. We also offer supportive and sensitive end of life care.

When your loved one joins us, we will support them to continue to enjoy a fantastic lifestyle, with every aspect of their care tailored to their unique needs and interests. We’re passionate about supporting your loved one to enjoy fulfilling activities and experiences every day, something we call ‘meaningful lifestyles’. Some residents find purpose from doing routine tasks around the home, while others enjoy the group and one-to-one activities organised by our lifestyle team.

At a glance

Location

Thornhill Road
Ponteland - Newcastle upon Tyne
Tyne & Wear
NE20 9PZ

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

Living at Ponteland Manor is whatever your loved one wants it to be. There’s always something to get involved in, if they enjoy group activities. If they prefer one-to-one time, our dedicated team is happy to provide that too.

Garden
Activities room
Hair and beauty salon
Pub/ bar
Conservatory
Music room
Church Services

Care at our home

Our Newcastle-upon-Tyne care home offers a wide range of care to meet a variety of needs. We always do an assessment of every prospective new resident, so we now we can give them the care and support they need.

Types of care offered

Residential care
Dementia care
Nursing care
Respite care
End of life care

Healthcare services

Physiotherapy
Chiropody
District nursing team
Optician
Dentist
Occupational therapy
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Ponteland Manor will provide your loved one with care that is completely tailored to their individual needs and wishes.

The best part of my day is my morning walk around the home. I get to say ‘good morning’ to residents and colleagues and make sure everyone has everything they need.

It’s a fantastic feeling, being able to make a difference to older people’s lives on a daily basis. I also love helping my team to develop their potential, and giving residents’ families the support, advice or listening ear they need.

Paula RoutledgeHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Ponteland Manor care home.

My grandma likes to do her keep fit and one of the activities gave her one to one exercise in her own room.

Relative of a resident, April 2021

They always seem to have activities to keep her stimulated and busy and she seems to have a little community.

Relative of a resident, April 2021

You are all doing an amazing job: caring, cleaning, cooking and keeping The Manor safe. Unsung heroes who are finally getting the recognition they deserve. Thank you for caring for Lucie- and for me

Relative of a resident, May 2020

Thank you to you all for the care and kindness that you showed to Kathleen over the last five years. It was good to know that she was so well looked after.

Sheila, Relative, March 2020

The level of care, love and compassion has always been outstanding. The friendships made with staff have truly helped my mum during her time at the Manor. You all helped to make the last chapter of my mum’s life the best it could be. Thank you all from the bottom of my heart.

J. Muggleton, February 2020

Care Home Awards Winner 2021 - Best Larger Care Home Group

National Association of Care Catering Awards Winner 2021 - Catering Team of the Year

LaingBuisson Award Finalist 2021 - Residential Care Provider of the Year

LaingBuisson Award Finalist 2021 - Property Developer of the Year

National Apprenticeship Awards Finalist 2021

Public Sector Catering Awards - Catering Manager of the Year winner 2021

Social Care Top Leaders awards finalist 2021

Care Home Professional Power List 2021

National Care Awards Finalists 2021 - Care Home Group and Care Leadership

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Care Home Awards Finalist 2021

Dementia Hero Awards Finalist 2021 - Professional Excellence

Health Investor Awards Finalist 2021 - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Best Larger Care Home Group Gold Winner 2020

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards Finalist 2020

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist - Care Provider of the Year 2019

Group Care Home Caterer of the Year 2018

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

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Stay up-to-date with what's happening at the home on our Facebook page

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Staying hydrated in later life

Dehydration is a common problem in later life, however, all of us need at least 6-8 glasses of water a day to support our bodies to say healthy.

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We take the popular myths about care homes and compare them to what life is really like in a Care UK care home.

Top 10 tips for eating as we age

Supporting someone to have a positive mealtime experience can significantly affect a person’s enjoyment of food.

Our response to COVID

As the Government’s latest guidance evolves, keep up to date with the latest information in relation to visiting, new admission procedures, vaccination roll-out, and the protocols in place to ensure the safety and wellbeing of residents.

Find out more about Care UK’s approach