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Our team at
Ponteland Manor

Trusted to care in
Newcastle upon Tyne, Tyne & Wear

Trusted to care in
Newcastle upon Tyne, Tyne & Wear|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

The dedicated and experienced team at Ponteland Manor will provide your loved one with care that’s completely tailored to their individual needs and wishes.

Paula Routledge

Home Manager

Paula Routledge

I joined Ponteland Manor in February 2019 because I wanted to work with older people in a rewarding role.

I was previously head of healthcare at a male prison, managing a team that was providing everything from primary and secondary care to mental health support to service users. This is quite a change.

The best part of my day is my morning walk around the home. I get to say ‘good morning’ to residents and colleagues and make sure everyone has everything they need. Then it’s sitting down and opening my emails!

It’s a fantastic feeling, being able to make a difference to older people’s lives on a daily basis. I also love helping my team to develop their potential, and giving residents’ families the support, advice or listening ear they need. 

Lea Tenoc
Clinical Deputy Manager

I qualified as a nurse back in the Philippines in the late nineties and have worked in a variety of different environments, including in obstetrics and gynaecology, as a community nurse and as a staff nurse in a surgical ward.

I’ve worked in care homes for many years, and I joined Care UK in 2015.

I’d worked for other care home providers before joining the team, but I found Care UK stood out because of the huge support it provides to residents and colleagues alike. As a colleague you’re given all the tools and opportunities you need to do your best work and fulfil your potential. 

There are so many highlights to my job. I enjoy the GP’s visits, as well as the opportunities to get together with the local multidisciplinary team. These enable us to learn from each other and share information to enhance residents’ health and wellbeing. 

I also enjoy sharing my knowledge and experience with people who are just starting out in their careers. I’ve mentored overseas students for many years and it’s wonderful to see them go on to great things. Supporting residents and listening to their stories is also something I love. It’s always fantastic to have a laugh with them as well as with my lovely colleagues. There’s a fantastic team here at Ponteland Manor. We work together extremely well.

Jan Wallace
Lifestyle Coordinator

I’ve been a care worker, and I’ve worked for Care UK before.

When I rejoined the organisation in 2019 as lifestyle coordinator, I knew I’d be joining a quality team that puts residents at the heart of their care.

I love working in the lifestyle team: supporting residents to do enjoyable activities and seeing them enjoying life is a great feeling. I’m also part of a fantastic team at Ponteland Manor. 

I try hard to ensure we’re always offering a stimulating programme of group and one-to-one activities and social events. I’m always assessing whether what we’re doing is meeting people’s needs, and we adapt and enhance what we’re doing. 

Gary Hendrie
Head Chef

I joined Care UK in late 2017 to give myself a new challenge.

I hadn’t worked in the care sector before, but I was in the Army for 24 years and I finished my service as a Regimental Catering Warrant Officer. I once cooked for the Duke of Kent, which was a highlight.

I enjoy doing the ‘resident of the day’ meetings with residents. Everyone is resident of the day once a month, and it gives us a chance to ensure they’re happy with all aspects of their care. I hear their feedback about the food and ask them about other things they might like to have on the menu. It’s also nice to have a chat, and a laugh and a joke.

I like the relaxed atmosphere of Ponteland Manor, and how the team is focused on keeping everyone active, busy, happy and fed and watered. I’m looking forward to continuing to develop my team so that, together, we can provide the best support and food for the residents.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.