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Our team at
Ponteland Manor

Trusted to care in
Newcastle upon Tyne, Tyne & Wear

Trusted to care in
Newcastle upon Tyne, Tyne & Wear|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families


Meet our friendly care team

The dedicated and experienced team at Ponteland Manor will provide your loved one with care that’s completely tailored to their individual needs and wishes.

Paula Routledge

Home Manager

Paula Routledge

I have a degree in community health and a leadership management qualification from ILM, as well as a Level 4 in dementia care from Worcester University.

Before joining the care industry, I was the CQC-registered manager as Head of Healthcare at a male prison for 1,400 people, overseeing all aspects of primary care, secondary care and mental health substance misuse services.

I came to work at Care UK after spending a year nursing my father with a terminal illness. He had been in and out of palliative respite care, and I decided that I wanted to explore this as a career where I could give something back.

In my role as Home Manager, it’s important to have empathy and understanding and to be organised, dedicated, empowered and passionate.

My favourite part of any day is my walk round, when I go and speak to residents to see how they are and try to make them smile. I am also partial to getting involved in activities with residents. I find it very therapeutic during a busy day.

At the end of the day, ensuring we deliver the best care and making the residents and their families happy, so they are always smiling and all their wishes come to fruition, is the most important part of my role. I feel proud when I see the residents happy and smiling.

I’m a very social person, and outside of work I love to meet with friends and enjoy meals out. I love a trip to the cinema and am partial to a shopping trip too.

Lea Tenoc
Deputy Manager

I graduated with a Bachelor of Science in Nursing in 1998 in the Philippines. Before joining Care UK, I worked in multiple clinical settings, including universities, hospitals and, for 17 years, in care homes. I began working for Care UK in 2015 and have found there are a lot of opportunities and support for both colleagues and residents alike.

I’ve always believed that you should treat and speak to people the way you want to be treated and spoken to. If it doesn’t feel right, don’t do it. It’s important to be open to change and eager to learn and teach others, and to have a positive attitude. I always say, ‘I don’t know everything, but I will find the answer if there’s something I don’t know.’

Alongside my career, I’ve been a mentor to overseas students for 15 years. I was so proud when the university coordinator told me I was the best mentor during that time because of how my students progressed.

Each day I look forward to seeing the residents at Ponteland Manor. I love listening to their life stories and having a laugh together.

When I’m not at work, I love spending time with my husband and my three children. 

Jan Wallace
Lifestyle Coordinator

I’ve been a care worker, and I’ve worked for Care UK before. When I rejoined the organisation in 2019 as lifestyle coordinator, I knew I’d be joining a quality team that puts residents at the heart of their care. 

I love working in the lifestyle team: supporting residents to do enjoyable activities and seeing them enjoying life is a great feeling. I’m also part of a fantastic team at Ponteland Manor. 

I try hard to ensure we’re always offering a stimulating programme of group and one-to-one activities and social events. I’m always assessing whether what we’re doing is meeting people’s needs, and we adapt and enhance what we’re doing. 

Gary Hendrie
Head Chef

I joined Care UK in late 2017 to give myself a new challenge. I hadn’t worked in the care sector before, but I was in the Army for 24 years and I finished my service as a Regimental Catering Warrant Officer. I once cooked for the Duke of Kent, which was a highlight.

I enjoy doing the ‘resident of the day’ meetings with residents. Everyone is resident of the day once a month, and it gives us a chance to ensure they’re happy with all aspects of their care. I hear their feedback about the food and ask them about other things they might like to have on the menu. It’s also nice to have a chat, and a laugh and a joke.

I like the relaxed atmosphere of Ponteland Manor, and how the team is focused on keeping everyone active, busy, happy and fed and watered. I’m looking forward to continuing to develop my team so that, together, we can provide the best support and food for the residents.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.