Our team at
Scarlet House

Trusted to care in Stroud

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Meet our friendly care team

We’re a diverse and dedicated team at Scarlet House. We love to make residents smile and the best part of every day is the time that we’re spending with the people we care for. We’re also here for you, our residents’ family members. You can find out more about us on these pages.

Katerina Pippi
Customer Relations Manager
My background is in hospitality and retail management – I’ve worked everywhere from hotels and restaurants to castles and events venues.

My background is in hospitality and retail management – I’ve worked everywhere from hotels and restaurants to castles and events venues. In these sectors, the focus on the customer experience is all-important, and I’ve been delighted to discover that the same is true at Care UK. It’s all about delivering superb customer care and service.

What I like about the organisation is that it cares about its colleagues too. I’d heard great things about Care UK as a great place to work, including its training and development opportunities.

Without a doubt, the best part of my day is chatting to the residents. It’s fantastic to learn about what they’ve experienced, and what they still want to achieve. I’m also enjoying developing the strong links that the home already has with the local community. I’m looking forward to supporting the Scarlet House team on its journey from ‘good to great’.

Mike Godwin
Llifestyle Lead
Before joining Scarlet House in 2018 I spent 26 years working with older people in the local area running the councils Community Alarm Service.

Before joining Scarlet House in 2018 I spent 26 years working with older people in the local area running the councils Community Alarm Service. However, my father had been a resident at Scarlet House, so, when I was made redundant, the manager suggested I apply to work here. I had a good feel for the home and the residents and I knew a number of the home team already. 

Lunchtime is the best part of the day, with everyone buzzing and eager to get involved in activities. I myself really enjoy visiting historic houses, castles and gardens, so Im looking forward to doing as many outings as we can around our lovely area. I thrive on the interaction with the residents – learning more about them and finding ways to bring them meaningful experiences.

Amanda Norcross
Head Chef
Becoming the head chef at Scarlet House has definitely been the highlight of my career to date.

Becoming the head chef at Scarlet House has definitely been the highlight of my career to date. I enjoy talking to the residents, learning more about them and what they like, and getting their feedback about the menus we serve them. 

When you’re a head chef you need to be able to listen and communicate well with other teams. Having good ideas and being able to plan effectively are also key skills that come in handy. 

We produce up to 86 meals for each meal time, so there’s some pressure involved! I haven’t been at Scarlet House that long (since late 2018), so I’m slowly putting my mark on things. I’m starting to make little changes to the way we work in the kitchen so that everything can run as smoothly as possible.  

Merle McArdle
Registered General Nurse and Infection Prevention and Control Champion
I’m passionate about keeping residents and colleagues safe.

I’m passionate about keeping residents and colleagues safe. In this role I train colleagues in IPC and I undertake regular audits to ensure we’re keeping to the stringent standards we set ourselves. I also help to run the dementia suite at Scarlet House, and I support on other suites whenever I’m needed. Alongside my IPC responsibilities I help with pre-admission assessments, medication management and completing and updating residents’ care plans.

I aim to be patient and understanding with every person I work with, or support. A smile goes a long way, and I enjoy building a strong rapport with residents and colleagues alike. The whole team here works hard and supports each other to deliver the best care to residents.

I love supporting residents to live their best life. As a nurse I feel it’s important to take a holistic approach to residents’ care – seeing them as a whole person. Good care is about taking into account a person’s physical, social, occupational and psychological needs.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.