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Our team at
Scarlet House

Trusted to care in Stroud, Gloucestershire


Meet our friendly care team

We’re a diverse and dedicated team at Scarlet House. We love to make residents smile and the best part of every day is the time that we’re spending with the people we care for. We’re also here for you, our residents’ family members. You can find out more about us on these pages.

Lyndsey Dixon

Home Manager

Lyndsey Dixon

I’m an experienced Nurse and Home Manager, and I wanted to join the Scarlet House team as Care UK seemed so supportive of it's people and their development.

I loved the impression I got from Care UK in all the discussions I had about becoming home manager at Scarlet House.

As a home manager I think it’s important to have an open mind, be honest and transparent, and to always ensure you have up-to-date knowledge. My favourite part of the day is first thing when I catch up with the team and the residents and set the expectations and mood for the day.

I’m currently studying for a Masters so I can become an Advanced Clinical Practitioner. This will give me the ability to be an independent nurse prescriber. This keeps me busy in my free time – as do my family and allotment!

I relish being able to set a vision for the team, and taking them and the residents on a journey that will be enjoyable, realistic and achievable.

Katerina Pippi
Customer Relations Manager

My background is in hospitality and retail management – I’ve worked everywhere from hotels and restaurants to castles and events venues.

In these sectors, the focus on the customer experience is all-important, and I’ve been delighted to discover that the same is true at Care UK. It’s all about delivering superb customer care and service.

What I like about the organisation is that it cares about its colleagues too. I’d heard great things about Care UK as a great place to work, including its training and development opportunities.

Without a doubt, the best part of my day is chatting to the residents. It’s fantastic to learn about what they’ve experienced, and what they still want to achieve. I’m also enjoying developing the strong links that the home already has with the local community. I’m looking forward to supporting the Scarlet House team on its journey from ‘good to great’.

Janice Dent
Clinical Lead

I’ve been a Registered Nurse for the last 20 years and have worked in hospitals as well as care settings.

I was attracted to work for Care UK and Scarlet House by the Care UK values of Passionate, Teamwork, and Caring. The team really does live these values every day and we’re supported to do our best work here.

The great ‘plus’ of working in care homes as a nurse is the opportunity you have to get to know the people you’re caring for, and develop a bond with them and their families. I enjoy the variety of the work – every day is different – and I relish the challenges that come with being the home’s Clinical Lead. 

I’m very passionate about our Stroud care home – I want us to be a flagship home for Care UK, where residents find calmness, kindness and comfort.

In my free time I enjoy spending time with my family, walking the dog or exploring new places. I also enjoy reading, listening to music and I like to crochet, knit and sew.

Emily Shiers
Lifestyle Lead

I’ve been a part of the Care UK team since 2008.

I worked within mental health services before I started at Scarlet House care home.

There are a lot of skills that come handy in this role, including good communication, listening and a good sense of humour! Most importantly, to have a passion for making a difference to peoples lives.

I love those times in my role, when I am delivering activity sessions and having one to one interactions and the residents are enjoying themselves or are engaging enthusiastically.

My biggest career highlight has been whilst working at Scarlet House. I was able to arrange for one of our residents, who was living with dementia, to return to High Grove House, the country residence of King Charles, as he worked there before retirement.

Outside of work, I enjoy spending time with my Selkirk Rex cat Mabel who is a bit of a character! I also enjoy reading, knitting and watching films and television (especially The Carry on films).

Andrew Bingham
Head Chef

I joined Scarlet House in 2022 having worked in many nursing and residential car homes in my 20s having completed my Food Hygiene, Health and Safety Level 2 courses, and was keen to get back into the field.

I am proud that my role allows me to ensure that residents are receiving a well balances diet whilst offering delicious menu choices. I also make sure to cater for each resident’s dietary needs, and work with my team to understand when and what residents would like to eat. 

Naturally, I enjoy eating out at my favourite restaurants in my spare time, but I try to keep it healthy! I also enjoy socialising with friends. At Scarlet House, I’ve been able to keep a great work-life balance but being in and amongst such a friendly team never feels like work!

Merle McArdle
Registered General Nurse

I’m passionate about keeping residents and colleagues safe.

In this role I train colleagues in IPC and I undertake regular audits to ensure we’re keeping to the stringent standards we set ourselves. I also help to run the dementia suite at Scarlet House, and I support on other suites whenever I’m needed. Alongside my IPC responsibilities I help with pre-admission assessments, medication management and completing and updating residents’ care plans.

I aim to be patient and understanding with every person I work with, or support. A smile goes a long way, and I enjoy building a strong rapport with residents and colleagues alike. The whole team here works hard and supports each other to deliver the best care to residents.

I love supporting residents to live their best life. As a nurse I feel it’s important to take a holistic approach to residents’ care – seeing them as a whole person. Good care is about taking into account a person’s physical, social, occupational and psychological needs.

Lois Chatfield
Business Administrator

I joined Care UK in 2021 as there is so much opportunity for growth and development, so this meant I could carry on getting more qualifications whilst doing something I really enjoy.

I have worked in the care industry since I was 16. I went travelling for a few years and worked administration jobs and loved it. When I came back to the UK, I thought I’d merge both my passions of admin and care together.

From starting as a Receptionist at Scarlet House to a Business Administrator has been my highlight of my journey so far. As a Business Administrator, you need to be efficient, organised and approachable.

Victoria Claridge

I joined Care UK in 2022, as I wanted a career change from vehicle rentals.

When I met the staff at Scarlet House it felt like home. I am the first-person families and visitors see when they walk through the doors, I am there to greet them with a big smile as I welcome them into the home.

My favourite part is building relationships with residents and their families as well as the team here at Scarlet House. In my spare time I enjoy spending quality time with my family and friends.

Michael Akhurst

The pandemic led to some big changes in many people’s lives, and I decided to join Scarlet House when I was furloughed from a previous role.

My wife works here, and it sounded like a fantastic place to work. I was ready for a new challenge too. Starting a new role in a care home during a pandemic, things were going to be challenging, but I haven’t looked back.

I’ve always been a handy person, with an ability to solve problems and get things done. I enjoy the satisfaction of completing tasks and, here, I can do that and enhance the residents’ lives. I used to deliver beer for a local brewery, and I ran my own business for 30 years installing and running coffee vending machines. I enjoyed being out and about and meeting new people.

Working in a care home is an extremely rewarding job. Even though I’m not involved in people’s care, I can ensure they have a meaningful chat and a laugh – a sense of humour is important. I always look forward to seeing the residents each day, finding out how they are and if there’s anything I can help them with. I also enjoy supporting the team here. We all get on well and there’s always good banter!

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.