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Our team at
Scarlet House

Trusted to care in Stroud, Gloucestershire

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Meet our friendly care team

We’re a diverse and dedicated team at Scarlet House. We love to make residents smile and the best part of every day is the time that we’re spending with the people we care for. We’re also here for you, our residents’ family members. You can find out more about us on these pages.

Lyndsey Dixon

Home Manager

Lyndsey Dixon

I’m an experienced Nurse and Home Manager, and I wanted to join the Scarlet House team as Care UK seemed so supportive of it's people and their development.

I loved the impression I got from Care UK in all the discussions I had about becoming home manager at Scarlet House.

As a home manager I think it’s important to have an open mind, be honest and transparent, and to always ensure you have up-to-date knowledge. My favourite part of the day is first thing when I catch up with the team and the residents and set the expectations and mood for the day.

I’m currently studying for a Masters so I can become an Advanced Clinical Practitioner. This will give me the ability to be an independent nurse prescriber. This keeps me busy in my free time – as do my family and allotment!

I relish being able to set a vision for the team, and taking them and the residents on a journey that will be enjoyable, realistic and achievable.

Charlotte Levin
Deputy Manager

I joined Care UK in 2017, initially at the organisation’s Ambleside care home in Stratford Upon Avon, before moving to Highmarket house care home in Banbury where I progressed to Deputy Manager level.

I’ve always worked in the care sector – before joining the Ambleside team I worked in domiciliary care. I love working for Care UK because the organisation is growing and there are always new challenges and opportunities to get involved in. Care UK has a strong ethos of care and everyone at every level is passionate about delivering the highest standards of care.

The best part of what I do is seeing the residents and making a difference to their lives. Seeing them happy and smiling makes everything we do worthwhile. I also enjoy supporting colleagues to progress their careers and develop new skills. Care UK has enabled me to progress through its Future Home Manager programme, and I’m very proud of what I’ve achieved to date.

In my free time, in normal times, I enjoy eating out with friends, holidays, walking my dogs and occasionally binge watching a good series on Netflix.

Katerina Pippi
Customer Relations Manager

My background is in hospitality and retail management – I’ve worked everywhere from hotels and restaurants to castles and events venues.

In these sectors, the focus on the customer experience is all-important, and I’ve been delighted to discover that the same is true at Care UK. It’s all about delivering superb customer care and service.

What I like about the organisation is that it cares about its colleagues too. I’d heard great things about Care UK as a great place to work, including its training and development opportunities.

Without a doubt, the best part of my day is chatting to the residents. It’s fantastic to learn about what they’ve experienced, and what they still want to achieve. I’m also enjoying developing the strong links that the home already has with the local community. I’m looking forward to supporting the Scarlet House team on its journey from ‘good to great’.

Janice Dent
Clinical Lead

I’ve been a Registered Nurse for the last 20 years and have worked in hospitals as well as care settings.

I was attracted to work for Care UK and Scarlet House by the Care UK values of Passionate, Teamwork, and Caring. The team really does live these values every day and we’re supported to do our best work here.

The great ‘plus’ of working in care homes as a nurse is the opportunity you have to get to know the people you’re caring for, and develop a bond with them and their families. I enjoy the variety of the work – every day is different – and I relish the challenges that come with being the home’s Clinical Lead. 

I’m very passionate about our Stroud care home – I want us to be a flagship home for Care UK, where residents find calmness, kindness and comfort.

In my free time I enjoy spending time with my family, walking the dog or exploring new places. I also enjoy reading, listening to music and I like to crochet, knit and sew.

Andrew Bingham
Head Chef

Karen Brown
Lifestyle Lead

I have a background in care, before I joined the Scarlet House team I worked as a rehabilitation assistant supporting people with acquired brain injury.

It was a role that demanded empathy, energy and creativity. My role included establishing good communication with a person who had lost their language skills.

I was really interested when this role came up as I felt I could use my experience and interests to benefit the residents of Scarlet House. I love spending time with residents; I enjoy listening to their stories and it’s a very rewarding feeling to know that I’ve made a difference to their day.

I have lots of interests outside my work. I have two rescue dogs who are my besties! We go camping together and sometimes they’ll come with me when I go paddleboarding. I paint, make stained glass and practice yoga. I’m also a volunteer for the Severn Area Rescue Association; we rescue people and animals who are in trouble in or around water or mudflats.

Merle McArdle
Registered General Nurse and Infection Prevention and Control Champion

I’m passionate about keeping residents and colleagues safe.

In this role I train colleagues in IPC and I undertake regular audits to ensure we’re keeping to the stringent standards we set ourselves. I also help to run the dementia suite at Scarlet House, and I support on other suites whenever I’m needed. Alongside my IPC responsibilities I help with pre-admission assessments, medication management and completing and updating residents’ care plans.

I aim to be patient and understanding with every person I work with, or support. A smile goes a long way, and I enjoy building a strong rapport with residents and colleagues alike. The whole team here works hard and supports each other to deliver the best care to residents.

I love supporting residents to live their best life. As a nurse I feel it’s important to take a holistic approach to residents’ care – seeing them as a whole person. Good care is about taking into account a person’s physical, social, occupational and psychological needs.

Aleah Clutterbuck
Business Administrator

I joined Care UK in 2015 because I wanted to make a difference to older people’s lives and help them to live each day to the full.

I started as a hostess and moved across to the kitchen team to work as a catering assistant. I then became a receptionist and administrator, and now I’m a BA. I love how I’ve had every opportunity to try different roles and see what I enjoy the most. Care UK is great at supporting its colleagues to learn and develop.

As Business Administrator, I need to be efficient, organised and approachable. This role combines lots of different tasks and demands different skills. Given that I’ve worked in a number of different roles, I’ve had a steep learning curve to navigate a lot of the time. It’s important to be positive about learning, and to admit when you don’t understand something. The Scarlet House team is really supportive and helpful. There’s always someone who can advise and lend a hand.

I always enjoy seeing the residents, finding out how they are and making them smile and laugh. Any time I can spend with them is time well spent.  

Michael Akhurst
Maintenance

The pandemic led to some big changes in many people’s lives, and I decided to join Scarlet House when I was furloughed from a previous role.

My wife works here, and it sounded like a fantastic place to work. I was ready for a new challenge too. Starting a new role in a care home during a pandemic, things were going to be challenging, but I haven’t looked back.

I’ve always been a handy person, with an ability to solve problems and get things done. I enjoy the satisfaction of completing tasks and, here, I can do that and enhance the residents’ lives. I used to deliver beer for a local brewery, and I ran my own business for 30 years installing and running coffee vending machines. I enjoyed being out and about and meeting new people.

Working in a care home is an extremely rewarding job. Even though I’m not involved in people’s care, I can ensure they have a meaningful chat and a laugh – a sense of humour is important. I always look forward to seeing the residents each day, finding out how they are and if there’s anything I can help them with. I also enjoy supporting the team here. We all get on well and there’s always good banter!

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.