Dec 09, 2014
At an unannounced visit by the Care Quality Commission, inspectors found that the home in Marsh House Avenue meets the Government’s five standards of quality and safety which are:
During their visit to the home, which provides specialist care for older people, some of whom have dementia, the inspectors talked informally to the team and examined the home’s administrative systems and processes.
Manager Denise Findley said: “I am delighted that we reached the high standard set out by the Government and CQC.”
The inspectors noted that staff were supported and that the management team had worked to ensure arrangements were in place for staff’s professional development. Inspectors said that the team at Hadrian House were enabled to “deliver care safely and to an appropriate standard.”
Denise said: “Everyone at Charlotte House, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.
“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”
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