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Hartismere Place Care Home in Eye, Suffolk

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Abhilash Gopi

Home Manager

I started working for Care UK in early 2015 as a nurse at Prince George House in Ipswich. I’d always wanted to work for a reputable care organisation that delivers great care and support. Before working for Care UK I’d been deputy manager in a home for another care provider.

I’m very proud of the fact that, within three years of starting as a nurse with Care UK, I had been promoted to home manager. That has been a huge career highlight for me. 

What makes a good home manager? I think it’s important to be a great listener – for residents, relatives and colleagues. It’s also important to be a good mentor for your team because they’re crucial to delivering excellent care to residents. 

I like to get in early so I can plan and organise the day ahead and get everything off to a great start. There’s always a new challenge to tackle, but that’s what I relish about this role. 

Claire Martin

Deputy Home Manager

I joined Care UK in 2013. I’d heard lots of great feedback from people who worked for the organisation in the area, and I liked what I heard, so I decided to apply to join too. I haven’t looked back. 

Prior to joining Hartismere Place, I was deputy manager at Prince George House. I stood in for the home manager, which taught me many new things in lots of areas of Health and Social Care. Every day is a school day for me and I love the interaction we’re privileged to have with residents; they absolutely make my day, as do great colleagues. 

When I’m not at work I love walking, jogging and cycling miles. I enjoy reading, cooking, enjoying time with friends and family and eating good food – lots of it!

I also love to travel, especially to, and around, France, where my parents have lived for many years.

Angela Hodge

Senior Customer Relations Manager

Before moving to Care UK in 2014 I helped to establish a team of dementia support workers at the Norfolk and Norwich Hospital. We supported patients living with dementia, giving information and advice to their families and carers. Here I’m doing something very similar for families who are looking for residential care for a loved one.

I love building relationships with families, supporting them and offering guidance to help them make the right decision for them about residential care. I’m passionate about doing the best for residents – it’s a very difficult time for them and their families.


Carrie-Anne Chapman

Business Administrator

I joined the Hartismere Place team in 2019 from a similar role in a dementia care home. I love the variety and responsibility of this role. I’ve a keen eye for detail too, and enjoy having a problem to solve. I’m thrilled to be part of such a fantastic team, and to be making a difference to residents and their families. All in all, I love my job and where I work!

I’m no stranger to a challenge. I completed my NVQ Level 3 Diploma in Business Administration whilst working full time and looking after my daughter, who was a toddler! I’ve also been Head of Dance at a high school, which was demanding, but it was always wonderful to see the students’ success.

One of the highlights of my role is getting involved in the home’s events, from Christmas parties to summer fetes, and interacting socially with residents and their families. Also, nothing beats the little chats with residents in the coffee shop. I’m learning so much about the people who call Hartismere Place ‘home’.


Jon Munford

Head Chef

I started working at Hartismere Place in 2019 because I wanted to bring joy to older people through food. I’ve been a chef for many years, but the role still keeps me on my toes. In a care home environment there are regular changes around residents’ nutritional and dietary needs, so the challenge for me and my team is to design food and drink to enable those people to gain or maintain weight, or to enjoy a soft texture diet so that they can gain the nutrition they need. The home can care for up to 60 people – that’s 60 different combinations of tastes and dietary needs. Nevertheless, I believe in providing a bespoke service to residents. I cook whatever a person would like, with passion and flair. The people we care for deserve the best, and my aim is to please every resident with delicious, nutritious and varied dishes.

Claire Hales

Lifestyle Coordinator

I’m an experienced Carer and Activity Coordinator, and I joined the Hartismere Place team in 2019. There’s so much to love about this home. It’s lovely, bright and spacious. The team is fantastic. The residents are wonderful, and there’s so much scope to develop new ideas and approaches.

The best part of each day is first thing – greeting residents and colleagues, preparing for the day ahead and finding out who would like to join in with what we have planned. You never know what each day will bring, so it’s important to be flexible and able to think on your feet. Having a ‘plan B’, or even a C and D are helpful!

Away from work, I have two children, as well as dogs, guinea pigs and chickens who keep me busy. I also enjoy knitting, tapestry and gardening.


Veronica Hutchinson

Lifestyle Coordinator

I’ve spent nearly twenty years working in the area of dementia, with Age UK Suffolk, and when my role as Dementia Development Officer there was made redundant, I was keen to stay within the care and dementia sector. Care UK has a great reputation, so this role fitted the bill perfectly.

I think it’s important to be friendly and personable, and non-judgemental when you’re working with people with dementia and their families. I aim to be a familiar face that people can approach comfortably.

I enjoy opportunities to make a connection with residents and to bring support, security and enjoyment to their life. Everyone is different, and it’s important to be sensitive to each person’s needs and choices, so any chance I get to spend one-to-one with a resident, enabling them to pursue their own interests, is particularly special.

Carol Nice

Reception/Lifestyle Coordinator

I’ve been part of the Hartismere Place team since 2018. I have a background as a care worker, and I’ve also worked in business administration and payroll. When I moved to Eye in 2018 I was keen to get back into working in the care sector, while using my admin skills. Luckily I’ve been able to marry the two sets of skills here at Hartismere Place and develop my knowledge through further training.

I enjoy walking around the home early in the morning when I get in and chatting to residents, their relatives and members of the team.

Wearing two ‘hats’ at the care home keeps me challenged, and I need to be available when each job dictates. However, I have a good opportunity to help develop the important area of lifestyles here at Hartismere Place, and I’m looking forward to doing that.

Heather Mercer

Day Club Manager - The Hartismere Club

I have an extensive background in care and started working for Care UK in 2013. My career highlight was when I joined the team at The Hartismere Club as day club manager.

My team are great and I enjoy working with them to plan fun and exciting days at the centre. I enjoy spending time with our club members and always look forward to seeing them - it’s always rewarding when they have had a good day with us and go home happy and smiling.

To be good in this role I believe it is important to have an open door policy; I always have the time for our residents, relatives and staff. When I’m not at work I like to unwind by spending time with my family, my cat and a good crime novel!

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