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Care at
Hartismere Place

Trusted to care in Eye, Suffolk

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Discover more about the care we provide

Choosing the perfect care home can be a daunting experience, but at Hartismere Place we are there to support you at every step of the way. It’s important to understand at the start of your journey the different care types we offer, as we provide a wide range of care.

Read below to find out about the care types we offer.

Types of care at Hartismere Place

Residential care

Would your loved one benefit from moving to a warm and friendly home where they’ll enjoy endless care and attention? Everything we do at Hartismere Place is resident focused. We take the time to get to know every individual, as we believe in ensuring the people we support live a valued and fulfilling life in their later years.

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Respite care

At Hartismere Place we offer short-term respite care, which we know can be a lifeline for those who are caring for someone. Whether that’s for a fortnight or several weeks, our team will look after your loved one, giving you chance to relax and recharge for all the hard work you do. Residents who have come for respite at Hartismere Place enjoy the chance to meet new people and try out new things – residents often call it their holiday too!

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End of life care

At Hartismere Place, we believe that every person deserves to experience a dignified and respectful end-of-life. We work with you and your loved one, as well as local health professionals and hospice teams, to plan your loved one’s care so they are as comfortable as possible, and their wishes are arranged.

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Day club

Our day club is great for those living in the community who seek companionship and fun activities. There’s always something going on at Hartismere Place. You’ll also be able to enjoy a hearty meal as well as personal care. Every member of the club is made to feel as welcome as a resident would.

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Dementia care at Hartismere Place

Dementia is different for everyone, so the care we give to our residents is tailored too. Our care is led by residents, not by a routine.

Every member of our team has undergone dementia training to understand what it’s like to live with dementia and how best to comfort someone who has dementia.

At Hartismere Place, we enable residents to maintain the quality of living they enjoy and sometimes even improve residents physically. We have found when people come to our home their appetite improves and they are more engaged, through holistic approaches such as namaste care which involves a range of physical, sensory, and emotional approaches.

Getting to know you

We take the time to get to know you and your loved one; this starts from our very first conversation. We get to know what will settle them when moving in and little things they appreciate, such as if they have orange juice with their tablets or the genre of music they listen to. 

We find out everything about them, their life story and personality, so we know what will calm them and ensure they are happy. No two days are the same for residents at Hartismere Place.

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Dementia friendly environments

Our immediate surroundings can have a huge impact on our quality of life. Hartismere Place has been purpose built with dementia in mind. Open spaces and dementia friendly colours allow residents to move around the home independently; however, our dedicated team is on hand around the clock, providing discreet support and assistance.

The residents on our dementia suite can enjoy their own dedicated garden, a space to enjoy and a place where they have their say on how they would like it to look. 

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Our people and training

Our people are chosen because of their passion, attitude, and caring nature. We have a multi-skilled team who have training and skills in more than one area of the business – this supports our caring culture; every individual is dedicated and will go above and beyond for residents and family members. Relationships and communication are what we pride ourselves on at Hartismere Place. 

Our specialist training gives our team a better understanding of how the brain works and how dementia affects the brain, and this helps the team relate to residents and give the best care possible.

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Support for families and carers

At Hartismere Place, we are there for families as well as residents. Our team do everything we can to support and reassure families. We understand seeing a loved one change can be difficult and heart-breaking, and we are here if you need a listening ear. 

We regularly host relative meetings where we share updates on what is happening in the home and it’s a great way to meet other families. Our Home Manager also operates an open-door policy for all relatives.

We also work with local support services and key members of the local community; we often host informative events on a wide range of subjects such as understanding dementia and falls prevention, to share our knowledge and expertise. 

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Delivering quality care

At Care UK every member of our team has a personal and professional commitment to providing excellent care.

At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.

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The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.

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Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.

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Delivering quality care
Delivering quality care
Delivering quality care

FAQs

We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.

FAQs

We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.

We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations. 

Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.

Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.

Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.

Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.

Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.

We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.

Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.

Yes, Care UK provides specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.

Find out more about our approach to dementia care.

There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.

We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.

Our approach to living with Coronavirus

 

Click below for information on Care UK’s approach to living with Covid and visiting loved ones.

Read more about our approach
Our approach to living with Coronavirus