Our team at
Hartismere Place

Trusted to care in Eye

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Meet our friendly care team

It’s good to be able to put a name to a face, and to see some of the people who may be caring for your loved one. Our team come from all sorts of backgrounds and have some interesting stories to tell, but we’re all singleminded in our determination to deliver the best care to your loved one.

Marie Reeve

Home Manager

Marie Reeve

I have been working in the care sector for 30 years, I joined Care UK in 2012 as a Home Manager.

I love spending time with residents and their families and feel great satisfaction when I can achieve something for them, however big or small. I also love spending time with my care team who are professional, happy and confident in their work, which subsequently reflects on the residents.

When I’m not at the care home, I love to spend time with my family. I have five grandchildren and two dogs, so I am always very busy.

Claire Martin
Deputy Home Manager
I joined Care UK in 2013.

I joined Care UK in 2013. I’d heard lots of great feedback from people who worked for the organisation in the area, and I liked what I heard, so I decided to apply to join too. I haven’t looked back. 

Prior to joining Hartismere Place, I was deputy manager at Prince George House. I stood in for the home manager, which taught me many new things in lots of areas of Health and Social Care. Every day is a school day for me and I love the interaction we’re privileged to have with residents; they absolutely make my day, as do great colleagues. 

When I’m not at work I love walking, jogging and cycling miles. I enjoy reading, cooking, enjoying time with friends and family and eating good food – lots of it!

I also love to travel, especially to, and around, France, where my parents have lived for many years.

Heather Mercer
Unit Manager Care
I have an extensive background in care and started working for Care UK in 2013.

I have an extensive background in care and started working for Care UK in 2013. My team are great and I enjoy working with them. I enjoy spending time with residents and always look forward to seeing them - it’s always rewarding when they have had a good day.

To be good in this role I believe it is important to have an open door policy; I always have the time for residents, relatives and staff. When I’m not at work I like to unwind by spending time with my family, my cat and a good crime novel!

Julie Browne
Lifestyle Coordinator
I joined Care UK in 2020 as the organisation’s values echo my own with customers at the heart of everything they do.

I joined Care UK in 2020 as the organisation’s values echo my own with customers at the heart of everything they do. I also wanted to make a difference so together we can make people’s lives better.

Before working here, I worked as a senior cabin crew member. I previously worked in domiciliary care which I found very rewarding as I enjoyed looking after and taking care of people’s needs.

My role as Lifestyle Coordinator means I am able to spend time assisting residents and doing creative work with them. I’m both practical and arty as I have an A level in art and I enjoy stained glass projects, drawing, making my own cards, knitting and crocheting.

To be good in this role you need to be able to listen, patient and considerate of people’s needs. When I’m not at work I enjoy exploring the great outdoors by walking my dog or taking my kayak out. I also like making arts and crafts as well as getting out in the garden.

Veronica Hutchinson
Lifestyle Coordinator
I’ve spent nearly twenty years working in the area of dementia, with Age UK Suffolk, and when my role as Dementia Development Officer there was made redundant, I was keen to stay within the care and dementia sector.

I’ve spent nearly twenty years working in the area of dementia, with Age UK Suffolk, and when my role as Dementia Development Officer there was made redundant, I was keen to stay within the care and dementia sector. Care UK has a great reputation, so this role fitted the bill perfectly.

I think it’s important to be friendly and personable, and non-judgemental when you’re working with people with dementia and their families. I aim to be a familiar face that people can approach comfortably.

I enjoy opportunities to make a connection with residents and to bring support, security and enjoyment to their life. Everyone is different, and it’s important to be sensitive to each person’s needs and choices, so any chance I get to spend one-to-one with a resident, enabling them to pursue their own interests, is particularly special.

Carol Nice
Lifestyle Coordinator
I’ve been part of the Hartismere Place team since 2018.

I’ve been part of the Hartismere Place team since 2018. I have a background as a care worker, and I’ve also worked in business administration and payroll.

When I moved to Eye in 2018 I was keen to get back into working in the care sector, while using my admin skills.

The best part of my day is walking around the home early in the morning when I get in and chatting to residents, their relatives and members of the team.

I’m most looking forward to developing the important area of lifestyles here at Hartismere Place.

Carrie-Anne Chapman
Business Administrator
I joined the Hartismere Place team in 2019 from a similar role in a dementia care home.

I joined the Hartismere Place team in 2019 from a similar role in a dementia care home. I love the variety and responsibility of this role. I’ve a keen eye for detail too, and enjoy having a problem to solve. I’m thrilled to be part of such a fantastic team, and to be making a difference to residents and their families. All in all, I love my job and where I work!

I’m no stranger to a challenge. I completed my NVQ Level 3 Diploma in Business Administration whilst working full time and looking after my daughter, who was a toddler! I’ve also been Head of Dance at a high school, which was demanding, but it was always wonderful to see the students’ success.

One of the highlights of my role is getting involved in the home’s events, from Christmas parties to summer fetes, and interacting socially with residents and their families. Also, nothing beats the little chats with residents in the coffee shop. I’m learning so much about the people who call Hartismere Place ‘home’.

 

Ria Munford
Head Chef
I started working at Care UK in 2016 and I love my job.

I started working at Care UK in 2016 and I love my job.

Before joining the company, I worked as a mental health care worker for nine years.

I received my training at the City College Norwich Hotel School where I completed my advanced diploma. I also spent time studying in Souillac in France.

To be a successful Head Chef, I believe you need to have good teamwork, communication and time management skills. You also need to be a good mentor to your team.

Outside of work, I unwind by walking my dogs and going camping.

Gopika Nair
Registered General Nurse and Infection Prevention and Control Champion
The area of IPC is one I’m familiar with – I was an Infection Control Nurse for several years in a hospital in India.

The area of IPC is one I’m familiar with – I was an Infection Control Nurse for several years in a hospital in India. When the opportunity arose to do a similar role at Hartismere Place, I was keen to get involved and further develop my skills and knowledge.

My role involves establishing and maintaining the highest infection control standards, and to act as a role model for colleagues in the home. I support colleagues by updating and training them on current policies and procedures. I perform audits and observations.

We work well as a team at Hartismere Place and each person here is committed to delivering the best care and support for the residents, and to supporting each other to do our best work.

Wendy Jones
Head Housekeeper
I joined the team at Hartismere Place in 2017, prior to this I worked in hospitality and as an accounts manager for the Suffolk County Council.

I joined the team at Hartismere Place in 2017, prior to this I worked in hospitality and as an accounts manager for the Suffolk County Council. This job is so rewarding, I love working hard to make the home as safe as possible for the residents. It makes my day to hear such positive compliments about my cleaning team and the cleanliness of the home.

To do this job well you need to be approachable, and willing to get stuck in and work as a team. I enjoy having chats with the residents, they are all lovely and we are like one big family at Hartismere Place.

In my spare time I like to unwind by walking my two dogs or tend to my garden and pond – my little patch of heaven at home!

Julie Shiner
Maintenance
I started at Care UK in 2019 as a carer here at Hartismere Place.

I started at Care UK in 2019 as a carer here at Hartismere Place. It was a huge advantage as it allowed me to become familiar with how the home is run and how it works. I was led to the company as I was inspired by friends who worked here and I would see how fulfilled and motivated they were.

I enjoy my role as I’m part of a valued team and the variety of the work with no two days the same. I also enjoy the interaction with my colleagues and keeping in touch with the wonderful residents.

To be successful in this role, you need to be a good communicator, organised, and be able to prioritise your workload. I think my experience coordinating the building of my own house has helped me in this role. Before I worked here I used to have my own painting and decorating business and I also used to make handmade curtains and blinds.

The role is very challenging which I find stimulating and exciting. My biggest challenge so far has been learning and understanding the more technical aspects of how the building works. Outside of work I love to paint Japanese flower paintings. I also enjoy growing my own vegetables and walking near our stunning Suffolk coastline. 

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep residents and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring residents enjoy an exceptional and safe service every day.


All our teams get to know residents to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.