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Our team at
Hartismere Place

Trusted to care in Eye, Suffolk

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Meet our friendly care team

It’s good to be able to put a name to a face, and to see some of the people who may be caring for your loved one. Our team come from all sorts of backgrounds and have some interesting stories to tell, but we’re all singleminded in our determination to deliver the best care to your loved one.

Claire Martin

Home Manager

Claire Martin

I’ve worked for Care UK for nearly a decade now.

Before joining the organisation I was a laboratory technician and a registered childminder. When I was looking for a new challenge, I heard great things about Care UK and how its people were supported to develop. That’s certainly been my experience. I started as a carer and have worked my way up.

I’ve been at Hartismere Place since 2018 as Deputy Manager, so I know everyone here very well. I’ve seen the home grow and flourish, but there’s always more we can do to improve how we work and what we offer to residents, and I’m looking forward to continuing to enhance what we do.  

I love walking around the home and having lovely interactions with the residents. They make my day, as do the great colleagues I work alongside. There’s always a lot of laughter at Hartismere Place, which creates a great atmosphere. 

Outside of work I’m a keen biker, my husband and I ride all over East Anglia. I also enjoy gardening, spending time with my family, and socialising with friends. 

Pedro Campos
Deputy Manager

Care UK was the first care home company I worked for (I’m originally from Portugal) and I worked for the organisation for five years before moving elsewhere to develop different skills.

However, I came back to Hartismere Place after a year as the support Care UK gives to its colleagues is second-to-none. It also has a clear and compelling care ethos.

I’m passionate about my job – when you work in care you should be passionate and committed. I love walking the floor of Hartismere Place every morning and talking to the residents and the team. My aim is to listen to and support everyone here and try to make a difference to their life. 

Outside of work, I enjoy spending time with my family, I do DIY at home and odd jobs in the garden.

Angela Hodge
Senior Customer Relations Manager

Before moving to Care UK in 2014 I helped to establish a team of dementia support workers at the Norfolk and Norwich Hospital.

We supported patients living with dementia, giving information and advice to their families and carers. Here I’m doing something very similar for families who are looking for residential care for a loved one.

I love building relationships with families, supporting them and offering guidance to help them make the right decision for them about residential care. I’m passionate about doing the best for residents – it’s a very difficult time for them and their families.

Sue Lewis
Lifestyle Coordinator

I moved into working in the Lifestyle team having worked as a Care Assistant/Senior Care Assistant.

This experience has been extremely useful, giving me patience and empathy for the people I’m supporting.

Everything we do at Hartismere Place is resident led, even though my team will have a plan of the activities we might do with the residents on any given day, that could all change if the residents want to do something else. It helps to be flexible, creative and to be able to think on your feet in this role! Having said that, baking, gardening club and art club are always favourites with the residents. 

Work keeps me busy, and I’m equally active in my free time when you might find me watercolour, or portrait, painting, playing the flute, enjoying long walks or swimming.

Carol Nice
Lifestyle Lead

I’ve been part of the Hartismere Place team since 2018.

I have a background as a care worker, and I’ve also worked in business administration and payroll.

When I moved to Eye in 2018 I was keen to get back into working in the care sector, while using my admin skills.

The best part of my day is walking around the home early in the morning when I get in and chatting to residents, their relatives and members of the team.

I’m most looking forward to developing the important area of lifestyles here at Hartismere Place.

Daniel Street
Head Chef

I’ve worked as a Senior Sous Chef in private education, and as a Head Chef in contract catering.

I also used to be in the RAF and was Head Chef for the Red Arrows! I joined the team at Hartismere Place in 2022 when I was looking to use my skills in a new setting.

You can’t overstate the importance of great food and a rewarding dining experience for residents' health and wellbeing. When you make people smile through food, they’re engaged, they eat more, and the benefit in different ways. It’s also a very social experience too. Care UK’s ‘dining with dignity’ approach is very inspiring, and I’m enjoying bringing it to life at Hartismere Place. 

One of the best parts of my day is walking around the home’s suites chatting to the residents about their day and the meals we serve them. It’s a great way to learn more about people’s lives and foods they’ve enjoyed in the past, and to get ideas for future dishes. 

Heather Mercer
Unit Manager

I have an extensive background in care and started working for Care UK in 2013.

 My team are great and I enjoy working with them. I enjoy spending time with residents and always look forward to seeing them - it’s always rewarding when they have had a good day.

To be good in this role I believe it is important to have an open door policy; I always have the time for residents, relatives and staff. When I’m not at work I like to unwind by spending time with my family, my cat and a good crime novel!

Julie Wallace
Unit Manager

I’ve worked for nearly 30 years in the social care sector, and I joined the Hartismere Place team because I was keen to experience a new area of care.

Prior to working here, I’d supported people with learning disabilities and mental health needs and had been the deputy manager of five residential homes in Norfolk.

One of my favourite times of day is when I walk around the suite meeting the residents and my colleagues first thing in the morning. Everyone’s getting ready for the day and there’s a buzz around the home.

Looking ahead, I’m excited about working with the team to implement positive changes so we’re always delivering the very best care to the residents and their families. The home should always be evolving to meet and exceed individual residents needs, and that’s an exciting prospect because it means new opportunities for us to learn and develop.

Joanne Dye
Business Administrator

Before joining the team at Hartismere Place I spent many years working in childcare in a preschool.

I think many of the skills I learnt in that role are useful in this one, including being a good listener, problem solving, being approachable and kind, and able to multitask!

While it’s been quite a career change for me moving into the care sector, I love every part of my role here at Hartismere Place. Each day brings lots of variety, including speaking to residents and their families, supporting the team, and continuing to learn about the care sector. There’s a lot to keep me busy!

Outside of work I enjoy keeping fit and I do a lot of different running events. I also enjoy more sedate activities, including sewing and crafts, yoga, spending time with my family, and looking after my two dogs and two cats.  

Pauline Olsson
Head Housekeeper

I was a Senior Carer before I moved into this role and I joined Care UK in 2019 because I’d heard great things about the care it provides and how it supports its colleagues to develop their skills and careers.

I’m determined to deliver the highest quality in everything I do and I take immense pride in doing that and always learning new things so I can improve. Moving into a housekeeping role has meant learning new processes, but that’s what brings me satisfaction. 

Quality is vitally important in this role where I’m in charge of the presentation of the home, keeping residents’ rooms spotless and overseeing the laundry function. Particularly in recent times, ensuring the whole home is hygienically clean has been all-important. 

I enjoy supporting everyone in the home with whatever they need so that they can do their job well or enjoy a rewarding day. Away from work I like to relax by listening to music, dancing, and seeing family and friends. 

Julie Shiner
Maintenance

I started at Care UK in 2019 as a carer here at Hartismere Place.

It was a huge advantage as it allowed me to become familiar with how the home is run and how it works. I was led to the company as I was inspired by friends who worked here and I would see how fulfilled and motivated they were.

I enjoy my role as I’m part of a valued team and the variety of the work with no two days the same. I also enjoy the interaction with my colleagues and keeping in touch with the wonderful residents.

To be successful in this role, you need to be a good communicator, organised, and be able to prioritise your workload. I think my experience coordinating the building of my own house has helped me in this role. Before I worked here I used to have my own painting and decorating business and I also used to make handmade curtains and blinds.

The role is very challenging which I find stimulating and exciting. My biggest challenge so far has been learning and understanding the more technical aspects of how the building works. Outside of work I love to paint Japanese flower paintings. I also enjoy growing my own vegetables and walking near our stunning Suffolk coastline. 

Teddy
Resident dog

I belong to Katie, who works here, and she adopted me in 2016.

I was a few years old at that point and had already had some adventures: I started life in a puppy farm and was then owned by a nice older couple.

I’m a Pomeranian, or ‘Pom’, and, while we may be little, we have big personalities. We’re loyal and friendly and we know what we want! We’re also rather gorgeous. To stay that way, I have a haircut every couple of months. I like to look my best for the residents and their families.

I do the ‘meets and greets’ here at Hartismere Place. I have a bed in reception so I can say hello to visitors and make sure everyone’s behaving themselves. I’m also excellent at collecting cuddles, tummy rubs and treats from the residents and team. 

It can be tiring being gorgeous, so I like to unwind by lying on the sofa, watching Eastenders and eating custard creams. See you soon at Hartismere Place!

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

Carers

Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 

Nurses

The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

Lifestyle

Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.