Our team at
Hartismere Place

Trusted to care in Eye, Suffolk


Meet our friendly care team

It’s good to be able to put a name to a face, and to see some of the people who may be caring for your loved one. Our team come from all sorts of backgrounds and have some interesting stories to tell, but we’re all singleminded in our determination to deliver the best care to your loved one.

Marie Reeve

Home Manager

Marie Reeve

I have been working in the care sector for 30 years, I joined Care UK in 2012 as a Home Manager.

I have an NVQ level 4 in Health and Social Care Management and level 5 in The Institute of Leadership and Management. I think it is important in this role to be caring, approachable, passionate, have good listening skills and a lot of empathy.

I love spending time with residents and their families and feel great satisfaction when I can achieve something for them, however big or small. I also love spending time with my care team who are professional, happy and confident in their work, which subsequently reflects on the residents.

When I’m not at the care home, I love to spend time with my family. I have five grandchildren and two dogs, so I am always very busy.

Claire Martin
Deputy Manager

I joined Care UK in 2013.

I’d heard lots of great feedback from people who worked for the organisation in the area, and I liked what I heard, so I decided to apply to join too. I haven’t looked back.

Prior to joining Hartismere Place, I was deputy manager at Prince George House. I stood in for the home manager, which taught me many new things in lots of areas of Health and Social Care. Every day is a school day for me and I love the interaction we’re privileged to have with residents; they absolutely make my day, as do great colleagues. 

When I’m not at work I love walking, jogging and cycling miles. I enjoy reading, cooking, enjoying time with friends and family and eating good food – lots of it!

I also love to travel, especially to, and around, France, where my parents have lived for many years.

Angela Hodge
Senior Customer Relations Manager

Before moving to Care UK in 2014 I helped to establish a team of dementia support workers at the Norfolk and Norwich Hospital.

We supported patients living with dementia, giving information and advice to their families and carers. Here I’m doing something very similar for families who are looking for residential care for a loved one.

I love building relationships with families, supporting them and offering guidance to help them make the right decision for them about residential care. I’m passionate about doing the best for residents – it’s a very difficult time for them and their families.

Ria Munford
Head Chef

I started working at Care UK in 2016 and I love my job.

Before joining the company, I worked as a mental health care worker for nine years.

I received my training at the City College Norwich Hotel School where I completed my advanced diploma. I also spent time studying in Souillac in France.

To be a successful Head Chef, I believe you need to have good teamwork, communication and time management skills. You also need to be a good mentor to your team.

Outside of work, I unwind by walking my dogs and going camping.

Sue Lewis
Lifestyle Coordinator

I moved into working in the Lifestyle team having worked as a Care Assistant/Senior Care Assistant.

This experience has been extremely useful, giving me patience and empathy for the people I’m supporting.

Everything we do at Hartismere Place is resident led, even though my team will have a plan of the activities we might do with the residents on any given day, that could all change if the residents want to do something else. It helps to be flexible, creative and to be able to think on your feet in this role! Having said that, baking, gardening club and art club are always favourites with the residents. 

Work keeps me busy, and I’m equally active in my free time when you might find me watercolour, or portrait, painting, playing the flute, enjoying long walks or swimming.

Carol Nice
Lifestyle Lead

I’ve been part of the Hartismere Place team since 2018.

I have a background as a care worker, and I’ve also worked in business administration and payroll.

When I moved to Eye in 2018 I was keen to get back into working in the care sector, while using my admin skills.

The best part of my day is walking around the home early in the morning when I get in and chatting to residents, their relatives and members of the team.

I’m most looking forward to developing the important area of lifestyles here at Hartismere Place.

Heather Mercer
Unit Manager

I have an extensive background in care and started working for Care UK in 2013.

 My team are great and I enjoy working with them. I enjoy spending time with residents and always look forward to seeing them - it’s always rewarding when they have had a good day.

To be good in this role I believe it is important to have an open door policy; I always have the time for residents, relatives and staff. When I’m not at work I like to unwind by spending time with my family, my cat and a good crime novel!

Julie Wallace
Unit Manager

I’ve worked for nearly 30 years in the social care sector, and I joined the Hartismere Place team because I was keen to experience a new area of care.

Prior to working here, I’d supported people with learning disabilities and mental health needs and had been the deputy manager of five residential homes in Norfolk.

One of my favourite times of day is when I walk around the suite meeting the residents and my colleagues first thing in the morning. Everyone’s getting ready for the day and there’s a buzz around the home.

Looking ahead, I’m excited about working with the team to implement positive changes so we’re always delivering the very best care to the residents and their families. The home should always be evolving to meet and exceed individual residents needs, and that’s an exciting prospect because it means new opportunities for us to learn and develop.

Pauline Olsson
Head Housekeeper

I was a Senior Carer before I moved into this role and I joined Care UK in 2019 because I’d heard great things about the care it provides and how it supports its colleagues to develop their skills and careers.

I’m determined to deliver the highest quality in everything I do and I take immense pride in doing that and always learning new things so I can improve. Moving into a housekeeping role has meant learning new processes, but that’s what brings me satisfaction. 

Quality is vitally important in this role where I’m in charge of the presentation of the home, keeping residents’ rooms spotless and overseeing the laundry function. Particularly in recent times, ensuring the whole home is hygienically clean has been all-important. 

I enjoy supporting everyone in the home with whatever they need so that they can do their job well or enjoy a rewarding day. Away from work I like to relax by listening to music, dancing, and seeing family and friends. 

Julie Shiner

I started at Care UK in 2019 as a carer here at Hartismere Place.

It was a huge advantage as it allowed me to become familiar with how the home is run and how it works. I was led to the company as I was inspired by friends who worked here and I would see how fulfilled and motivated they were.

I enjoy my role as I’m part of a valued team and the variety of the work with no two days the same. I also enjoy the interaction with my colleagues and keeping in touch with the wonderful residents.

To be successful in this role, you need to be a good communicator, organised, and be able to prioritise your workload. I think my experience coordinating the building of my own house has helped me in this role. Before I worked here I used to have my own painting and decorating business and I also used to make handmade curtains and blinds.

The role is very challenging which I find stimulating and exciting. My biggest challenge so far has been learning and understanding the more technical aspects of how the building works. Outside of work I love to paint Japanese flower paintings. I also enjoy growing my own vegetables and walking near our stunning Suffolk coastline. 

Resident dog

I belong to Katie, who works here, and she adopted me in 2016.

I was a few years old at that point and had already had some adventures: I started life in a puppy farm and was then owned by a nice older couple.

I’m a Pomeranian, or ‘Pom’, and, while we may be little, we have big personalities. We’re loyal and friendly and we know what we want! We’re also rather gorgeous. To stay that way, I have a haircut every couple of months. I like to look my best for the residents and their families.

I do the ‘meets and greets’ here at Hartismere Place. I have a bed in reception so I can say hello to visitors and make sure everyone’s behaving themselves. I’m also excellent at collecting cuddles, tummy rubs and treats from the residents and team. 

It can be tiring being gorgeous, so I like to unwind by lying on the sofa, watching Eastenders and eating custard creams. See you soon at Hartismere Place!

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.