The team at Hartismere Place, our 'outstanding'-rated care home in Eye is passionate about delivering quality residential, nursing and dementia care for older people.
We were delighted to receive an 'outstanding' rating from the Care Quality Commission (CQC), the English care regulator, at our routine inspection in February 2020.
Our CQC report highlights the extremely personalised care provided by our dedicated team, and how we take time to get to know each resident. We find out all we can about each person’s personality, life story, hobbies and interests, so that we can create experiences and deliver care in a way that is right for them.
Attention to detail is everything. The report mentions how our entire team is focused on continuous improvement and how everything we do has residents' health and wellbeing at its heart. A great example of this is the way that all our new night shift colleagues work day shifts to start with, so they can get to know residents well.
Making every moment meaningful
We're focused on enabling your loved one to make the most of each day. Our lifestyle team organises an array of meaningful activities, entertainment and outings. A typical week might see us doing games and reminiscence, gentle exercise, art sessions, a film evening and outings to the seaside and the garden centre.
We always have time for one-for-one activities with your loved one if that’s what they prefer. Our CQC report highlights how members of the team support people with even the most complex needs to have a good day, every day. It also mentions how we do all we can to maximise residents’ independence. One resident likes to make their own drinks, another runs a regular activity. And, by ensuring that they have the equipment they need, and the lighting in their room is enhanced, we have enabled a resident who is registered blind to become more independent.
Our care home team is here to help
We have an active Facebook page too. Simply click ‘like’ to keep up to date with what’s happening in our Eye care home.
We’re here to help. So if you’d like to talk to one of our friendly team about care for you or a loved one, or to arrange a viewing, please call us now on the number above.