Trusted to care in Cambridge, Cambridgeshire
Here at Heathlands House, we provide a full range of round-the-clock care, we have the flexibility to meet every need.
We know how important it is for residents’ relatives to know who’s supporting their loved ones, our Home Manager Sharlene has 25 years' experience in care and comes from a background of Outstanding CQC rated homes.
Every colleague at Heathlands House is passionate about enabling residents to live each day in the way they wish. Even at the pre-admission assessment we ask residents what they would like to do to maintain their independence, this is then tailored within their care and lifestyle plan.
Our move in process is clear and efficient and that starts with finding the right care for your loved one. We know it can be a challenge, that’s why we have put this useful page together explaining our care.
Would your loved one benefit from moving to a warm and friendly home where they’ll enjoy constant care and attention? Our team take your loved one’s likes and desires into consideration, enabling them to continue living the lifestyle they love.
We go the extra mile to ensure their preferences are catered for. As well as enjoyable outings, our chef prepares healthy and delicious meals daily. Residents can enjoy a great choice on the menu and quality ingredients. En-suite rooms are comfortably furnished, offering space and privacy.Read more
Our highly trained and experienced nursing team provides round-the-clock clinical care for residents with a variety of complex needs. We work with you and your loved one to create a tailored care plan which is regularly reviewed. Our close working relationships with local healthcare teams ensure your loved one receives the best possible care.Read more
Caring for an older loved one at home can be physically and emotionally challenging. Making time for yourself is vital to recharge. Our short-term respite care gives you the chance to have a holiday or to un-wind and take some time out. Is your loved one currently in hospital? We also provide convalescent care, supporting individuals to get back on their feet before moving back home.Read more
At Heathlands House, we believe that every person deserves to experience a dignified and respectful end of life. We work with you and your loved one, as well as local health professionals and hospice teams, to plan your loved one’s care so they are as comfortable as possible, and wishes are arranged.Read more
Here at Heathlands House we’re passionate about supporting residents who are living with dementia to enjoy a fantastic life.
Our team have all undertaken extensive specialist training delivered by the University of Worcester to understand what it feels like to live with dementia.
Our home has been designed to support residents who are living with dementia to retain a sense of identity and independence.
We take the time to get to know you and your loved one – we get to know what will settle them when moving in, and everything about them. We learn all about your loved one’s life story and personality, so we know what will make them happy.Read more
Our immediate surroundings can have a huge impact on our quality of life, particularly when trying to make sense of the world around us. We work with academic partners to create care home environments that help people living with dementia – this can be from colour palettes, textures, even down to sounds played!Read more
We believe that our people make Heathlands House a special place to be. Our people have been chosen for their attitude, dedication, and caring nature.Read more
We understand that a dementia diagnosis will affect more than just the individual, at Heathlands House we’re here to support the family too. Seeing a loved one change can be a difficult and heart-breaking experience, we are here if you need a listening ear or if you would like to know more about local support services.Read more
We are proud to offer namaste care to residents living with advanced dementia. The purpose of namaste care is to give comfort and pleasure through sensory stimulation. Our namaste sessions are run by trained carers and involve individual caring touch, such as a hand or foot massages, music therapy, themed sensory and gentle movement sessions, or simply reminiscing.Read more
At Care UK every member of our team has a personal and professional commitment to providing excellent care.
We believe choice should be at the heart of every resident’s care. That’s why our teams are trained to deliver person-centred care. Residents and their families are involved in decisions about their care and are treated as individuals with unique wishes and needs.
At Care UK our teams hold our values of caring, passionate and teamwork at the centre of the care they deliver.
The care we provide is built around the latest academic research and knowledge. Our teams recieve award winning training and induction programmes when they join us which is clearly evident in the care we provide.
Our dedicated and highly trained teams constantly strive to maximise the safety of residents, visitors and colleagues while keeping life as normal and fulfilling as possible for the people we care for.
We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.
We understand people’s anxieties about moving a loved one into a care home. That’s why we make a promise to every new customer about what they can expect from any Care UK home.
We are proud to be the most awarded care home provider for the last two years, with more outstanding rated homes than any other provider. We work with residents and relatives to get their regular feedback, in meetings in each home, through surveys or just in day-to-day conversations.
Our people are recruited for their positive and caring personalities as much as for their skills. Ultimately, all our care is person-centred – everything we do is tailored to the individual’s needs, preferences and interests.
Whenever you have a question about any aspect of your relative’s care, please bring it up as quickly as possible with any of the home team. Usually any issues can be resolved quickly and efficiently, and the earlier we know about it, the better. At Care UK we take quality extremely seriously and we strive to deliver exceptional care to all our residents, but sometimes things do go wrong. In the unlikely event that you have serious concerns about your loved one’s care, please talk to the home manager immediately who will put a plan in place to resolve the issue to your satisfaction.
Yes, the majority of Care UK homes do provide quality, short term respite care. Many family carers find it a helpful option if they need time to themselves. It’s also a good ‘taster’ of what permanent care would be like. Fees vary from home to home and will depend on your loved one’s needs, so the best option is to contact the home you’re interested in to get a clear idea of cost.
Absolutely. We care for older people who have a variety of needs through residential and nursing care, so you can rest assured that your father will receive the best of care. We also help residents to continue to enjoy a great lifestyle, including doing lifelong hobbies while discovering new interests and enjoying superb food.
Because we provide such a broad range of services, we can support residents with very high intensity needs. This means that as a person’s condition changes, they can stay in the same familiar home environment supported by people they know and trust.
We will always ensure that we support and provide the best quality care for your loved one from residential, dementia through to nursing and palliative care. We will always inform you of the changes in your loves one's needs and discuss the options with you.
Yes we can. The majority of our homes provide specialist dementia care in dedicated dementia suites. These suites have their own dining area and lounge, as well as a number of en-suite bedrooms. They are designed to minimise hustle and bustle, which people living with dementia can find unsettling. The staff who work in these areas have specialist dementia training and experience and can cater for residents with these very specific, high-level needs.
Yes, the majority of our homes provide specialist dementia care. We care for people living with all types of dementia. While we tend to care for older residents, we are able to care for those who live with the condition at a young age. Please do talk to the friendly team at your local Care UK home to find out how they can support you. They’re here to help.
Find out more about our approach to dementia care.
There’s no ‘one size fits all’ approach to care ratios. Our care ratios are calculated to take into account the complexity level and general care needs of each resident, so these will vary from suite to suite in each home.
We understand people may feel more comfortable with a carer who is the same gender when receiving personal care and will always to do our utmost to ensure residents' wishes are met.
Click below for information on Care UK’s approach to living with Covid and visiting loved ones.Read more about our approach