Driving Quality Care at Llys Herbert

At Llys Herbert, we are dedicated to delivering the highest quality of service. Our internal regulatory compliance team, which includes  quality inspectors, has closely collaborated with the leadership team to create and implement a comprehensive service improvement plan. The achievement of this plan will validate that the care we provide will be of highest standard, particularly through a service that is well-led and safe.

 Delivering a well-led service

Our team at Llys Herbert is committed to providing good standards of care that promote positive outcomes for residents. In our latest Care Inspectorate Wales report, inspectors found that the care colleagues are sufficiently trained, and people feel confident raising concerns or complaints. 

A new home manager and deputy manager are now in post to improve the quality and leadership in the home. The Care Inspectorate Wales found feedback from residents and colleagues about the new manager is positive, with early improvements noted. One care worker told them, “I welcome the structure and direction the new manager brings, it feels safer”.

Delivering a safe service

At Llys Herbert, we are dedicated to improving people’s lives while protecting their right to live in safety, free from harassment, abuse and neglect. In our latest Care Inspectorate Wales report, inspectors found people are supported to maintain their mental and emotional wellbeing with encouragement from the team, and each resident receives full assessments and personal plans with regular reviews. Residents also shared positive feedback about their carers, describing them as, “very nice and patient,” “friendly and supportive” and “exceptional”.