Trusted to care in
Haywards Heath, West Sussex
Trusted to care in
Haywards Heath, West Sussex|With 40 years’ experience,
Care UK are experts in delivering award winning care|Care UK is the most awarded care home provider for the last three years|Discover why Care UK is trusted to care by over 9,000 families
The dedicated and experienced team at Martlet Manor provide your loved one with care that’s completely tailored to their individual needs and wishes.
Although working in the care sector is new to me, I have a wealth of experience in customer service. I joined Care UK in 2021 after hearing about their great reputation and I felt that I had many transferrable skills from my time as cabin crew in British Airways.
I have a City and Guilds qualification in Introduction to Care. As Customer Relations Manager you are the first point of contact with families at a very difficult and stressful time. You need empathy and a caring attitude as well as being able to help with the practical side of things.
I enjoy building relationships and interacting with the people we provide care for. As Martlet Manor begins to open its doors there are so many exciting challenges we will face as a team.
When I am not at work I have two beautiful Labradors that enjoy long walks and I have my own horse to ride whenever I can… they keep me fit!
Being the Lifestyle Wellbeing Champion for Martlet Manor it is my role to facilitate activities and groups which allow individuals at the home to increase their mental, physical, spiritual, and emotional well-being.
During my career I have acquired a range of qualifications which I can now combine in this unique role. I am proud to have certifications and training in mental health care, counselling skills, chair-based exercise, pain management, substance misuse, Mindfulness and meditation, alongside many other useful courses.
This role requires empathy, compassion, patience and understanding. To be very open with positivity, forward-, and always putting the resident's well-being at the forefront. My favourite part of the working day is delivering the morning papers. I am a morning person and enjoy greeting everyone with a smile, no matter what the weather is outside.
Each and everyday I can see positive results in what I achieve with all the residents and my colleagues.
By trade, I am a painter and decorator, landscaper and previously worked as an industrial and commercial cleaner. Before joining Care UK I worked in maintenance for another company. My favourite part about this role is working in different areas of the home and helping the people we provide care for with any odd jobs.
I enjoy bonding with a new team and look forward to developing my career at Martlet Manor. Outside of work, I am a keen rugby player and I love being outside with my wife and kids.
Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.
The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.
Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.
From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.
All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes.
Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.