Feb 04, 2016
At a visit by the Care Quality Commission in September, examining the home against a number of key areas such as safe, effective, caring, responsive, well-led, inspectors were happy to award the home an overall good rating.
During their visit to the home, which provides specialist care for older people, some of whom have dementia, the inspectors talked informally to the team and examined the home’s administrative systems and processes.
Home Manager Jacqueline Johnson said: “I am delighted that we reached the high standard set out by the Government and CQC and I was even more delighted that the inspectors highlighted how the team works to respect people's dignity and independence.”
The inspectors spoke with people using the service who said that they felt safe living at Langley Oaks. One person told them, "Yes, I feel very safe here – everything is really good.” They also spoke with visitors and members of staff. One visitor said, “When I leave I always feel contented that [my relative] is in a good place.” One member of staff said, “Everybody is safe.”
The inspectors also noted that care was delivered by staff in a patient and friendly manner. Throughout the inspection they observed and heard many positive and inclusive interactions between people and staff. There were occasions when the staff were unaware they were observing them. Staff interaction with people was consistently engaging and they approached people in a sensitive manner. For example, staff ensured they were at the same level with people when talking to them. If they were sitting, staff sat next to them or bent down to talk without invading people’s personal space.
Jacqueline said: “Everyone at Langley Oaks, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.
“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”
2 Langley Oaks Avenue, South Croydon, Greater London, CR2 8DH
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