Our team at
Britten Court

Trusted to care in Lowestoft, Suffolk


Meet our friendly care team

Our colleagues work extremely hard and love what they do. A number of them are so committed to working in care and making our residents' lives fantastic, that they've worked their way up the ladder into their dream jobs. Discover more about our team members on these page.

Chloe Swarbrick

Home Manager

I originally began working for Care UK when it took over the running of various homes operated by Suffolk County Council.

The organisation truly puts residents at the heart of everything, which I completely support. It’s also very supportive as an employer – as a manager I have a great support network to help me do my job to the highest standards.

I enjoy mornings the most at Britten Court: many residents are up and about and I can spend time with them, having a chat and finding out how they plan to spend their day. I’m privileged to work with some wonderful residents and families, including some people we’ve been supporting for a long time because they transferred from the old Council-run homes like I did!

Outside of work, I have a very busy home life. I’ve three children and seven grandchildren who I love spending time with. 

Julie Robinson
Lifestyle Coordinator

I used to be a kitchen assistant and then a carer here at Britten Court, but when this role became available I was keen to give it my all.

I’ve not looked back! This role is so rewarding every day and gives you a chance to get to know the residents on a one-to-one basis. I love making a difference to residents and enhancing their lives through activities.

I believe it’s never too late to try new things, and I really enjoy supporting residents to try something new. The management team here have given me so many opportunities, enabling me to grow, learn new skills and do lots of different training. In 2017 I won a ‘lifestyle coordinator of the year’ award, and in 2018 I have won a Care Home Heroes award. Working at Britten Court and for Care UK has made a very positive impact on my life. 

Lisa Parsons
Business Administrator

I joined Care UK and Britten Court when it was still a very new home, in 2015.

I’d heard good things about Care UK and the home was beautiful. It was exciting to be part of a brand new care home.

I’m an experienced business administrator; in this role you need to have a good understanding of finance, and it helps to be able to juggle lots of different tasks and be patient and good with people. 

I enjoy spending time with our lovely residents – it’s definitely the highlight of my day. Seeing the smiles on the residents’ faces, and how happy their families are that they are safe, happy and cared for, makes everything we do worthwhile. 

Michelle Norman
Head Housekeeper

I started working at Britten Court in 2014, prior to this I was a housekeeper at a holiday village in Lowestoft.

Seeing the residents happy, smiling and enjoying themselves is very rewarding. I love talking to them about their past and their families, and it’s a pleasure to keep their home tidy for them.

I take a lot of pride in what I do and will always go the extra mile to support my team. At the end of my shift I always do a final walk round of the home, this is the highlight of my day as I love seeing everything clean and tidy for the residents.

Our experienced teams

Every day Care UK colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our hardworking teams always keep individuals and their families at the heart of the care they provide. We work with you to shape the care your loved one receives, the food they’re served, the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family. 


The nurses at Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.


Our dedicated lifestyle teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know your loved one to make sure our activities are tailored to suit their interests and hobbies.

Home support roles

From catering to maintenance, housekeeping to administration, our home support teams play a crucial part in ensuring individuals enjoy an exceptional and safe service every day.

All our teams get to know each person they care for to ensure they provide a service that’s designed around their unique needs and tastes. 

Infection control

Each of our homes have a trained Infection Control and Prevention Champion – they are responsible for carrying out daily infection control audit and ensuring cleaning protocols are meticulously applied.