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We're here to help find the right care for you

Finding the right care home for yourself or a loved one can feel like a huge challenge. At Care UK we believe in supporting you and your family to navigate the process of finding a care home so that it feels more manageable.

Get in touch with our customer care team

Not sure where to start, or how to choose?

We can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care. 

Want to learn more about this home or arrange a visit?

Speak to our friendly care support team who can answer any questions you may have about the care available at our home and who can help arrange a visit to tour the home at a time convenient to you.

Call on us on 0204 502 8184

We are here to support you: 

8:30am-8pm (Monday - Tuesday),
8:30am-5:30pm (Wednesday - Friday),
8:30am-5pm (Saturday) and 10am-4pm (Sunday)

Get in touch with our customer care team
Get in touch with our customer care team
Get in touch with our customer care team

Get it touch

If you would rather start the process by sending us details of your enquiry, please fill out the form and one of our team can call you back at a time more convenient to you.

Get it touch

FAQs

We’ve brought together many of the questions that families often ask us. If you need more information, or have any other questions, give our friendly team a call.

FAQs

Care can be provided in various ways and in various settings. We want you to be informed about the benefits of moving to a care home, and to consider if home care (care-at-home) is appropriate. Find out more about if you need care here.

Our skilled and experienced home teams have supported thousands of families through this process and we will help you in whatever way suits you and your mother best. We often find that simply showing a loved one around one of our homes is enough to change their mind about care home life, when they see the fun that residents are having, and the great care they receive. We will introduce your mother to the home’s friendly team, to other residents, we’ll give her a tour and answer all her questions.

Your mother is also welcome to join us as a ‘resident for a day’ when she can spend longer at the home, doing activities, enjoying a meal, making new friends and generally becoming more used to the idea of living in a care home. All our care homes offer short term respite stays too, so your mother could even give the home a try for a short time. What’s important is that you have all the time – and all the information – you need to make the right decision.

Care costs vary depending on your loved one’s needs. The more care they need, the higher the cost is likely to be. Your loved ones needs and any funding assistance they’re entitled to will be decided by free care needs and financial assessments which we or your local authority can provide. Our home’s websites include an indication of costs, but the best option is to contact us to get a better idea. We’re here to help explain care funding, including what’s involved and who decides what. 

 

Yes we do. It’s best to contact us to find out more and to get an idea of availability.

Carehome.co.uk is a great website to know about if you’re looking for completely independent reviews of a care home. Relatives and visitors to a home submit reviews to the site which help to give the home a score out of 10. You’ll find reviews from carehome.co.uk on the testimonials tab of the Care UK home/s you’re interested in along with feedback that we’ve received directly from relatives, residents and visitors.

Our website has helpful information on choosing a care home. We do recommend that you visit at least three homes so you can compare them. Ultimately, you’ll instinctively know if you like the home and whether your loved one will feel at home. 

We recommend that you visit your prospective home so you can meet the team, find out more about life at the home and ask any questions you may have. 

Get in touch to arrange a viewing, our specialists can answer your questions about the care available at any Care UK home.

Each one of our homes is unique, so the best way to find out is to call the home you think is right for your loved one and have a chat with our friendly staff.

We understand that a relative may need to move into a care home out of the area where they’ve been living, in order to be closer to family members. Any of our homes can take private/self-paying residents from anywhere else in the country if they have availability, and family members sometimes move elderly relatives from overseas to a home near them in the UK. We’re entirely flexible and dedicated to helping new residents to settle in quickly.

When you decide you’ve found a home that’s right for your loved one, the senior team will need to do an assessment of your loved one’s needs to ensure that the home is right for them. Once funding and care options have all been agreed, the team will work with you to plan the moving in process. Everything will be tailored to suit you and your loved one’s needs and situation.

Depending on availability and whether any specialist equipment is required, we can progress this quite quickly. For more specific timescales the Home Manager or Customer Relations Manager can discuss this with you. 

If you’re considering a move into a Care UK care home, we want to reassure you that we have taken every precaution to safeguard your health and wellbeing by introducing new measures that complement our existing high standards. 

Watch our helpful video to find out more.