What is Laurel Dene’s CQC rating?

The CQC overall rating for Laurel Dene is "Good".

Laurel Dene

Q: What is Laurel Dene’s CQC rating?

The CQC overall rating for Laurel Dene is &quot;Good&quot;.

Trusted to care in Hampton, Greater London

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Laurel Dene

Welcome to Laurel Dene

Thank you for your interest in Laurel Dene.

The home will be transferring to Agincare on Wednesday 1st July 2026.

We are confident that Agincare will work with our dedicated colleagues to continue to provide safe, reliable and high-quality care for many years to come.

At a glance

Location

117 Hampton Road
Hampton Hill
Hampton
Greater London
TW12 1JQ

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

Our friendly and experienced team supports each resident to live as independently and actively as possible, enjoying fulfilling experiences every day. You’ll often find us all working together on interesting projects, like doing arts and crafts or putting on a show. Residents can do as much or as little as they wish: they can lead an activity, help around the home or simply relax in the comfort of their bedroom.

Activities room
Cafe
Church Services
Cinema room
Conservatory
Garden
Hair and beauty salon
Minibus for outings
Multi-faith room
Shop

Care at our home

At Laurel Dene we provide a range of care services. We always assess every prospective new resident so we know we can give them the care and support they need and deserve.

Types of care offered

Healthcare services

Community support services
Dentist
District nursing team
Namaste care
Optician
Pharmacy service
Physiotherapy
Speech and language therapy

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Laurel Dene will provide your loved one with care that is completely tailored to their individual needs and wishes.

I look forward to continuing to progress the home forward and improve the lives of all the residents. Spending time with them is my favourite part of each day. They always have interesting stories to tell from their past!

Christine FisherHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Laurel Dene care home.

The home is very welcoming to new residents, and it's such a friendly atmosphere whenever I visit. The team treats residents as individuals rather than patients, and they seem to know everyone really well. It's not just superficial politeness. They have regular relative meetings, which I'm invited to, and the unit manager and the team leader always update me on matters concerning my loved one. She is looking much happier and healthier than when she was living alone, that's for sure, and that says it all really.

Relative of a resident, December 2025

It's a friendly place and the team has always been kind, patient and respectful in my experience. They certainly have our best interests at heart and they genuinely care about my loved one. They know how much I miss her and they are wonderful at keeping me informed about how she's getting on. They will call with updates when I'm not able to visit, and I'm always consulted if they feel something needs to be changed. I'm very much a part of the team in that respect, and I know they are there for me if I need to discuss anything.

Relative of a resident, December 2025

My loved one had slowly been losing his dignity as his physical condition deteriorated at home and he became less able to take care of himself. What I observed when he went into the home is that he started to feel more at peace about everything… he seemed happier in himself… he was dressed nicely each day and made to feel important... the team there would spend time with him, so he wasn't alone anymore... they have been marvellous with him.

Relative of a resident, July 2025

The carers are wonderful – all around wonderful, terrific! They are very kind, well trained, they have lovely temperaments and they all socialise with my loved one... they chat like old friends, and they make her feel special and loved.

Relative of a resident, July 2025

We are very pleased with how our loved one is looked after. We couldn’t wish for more. She receives 24-hour care and the team members are all so encouraging of her. They spend a lot of time one on one with her, and the new activity team has been fantastic at getting her motivated and involved in things. There are regular activities that families can participate in too... it's always fun. We're there again next week.

Relative of a resident, July 2025

Care Home Awards 2026 gold winner - Outstanding Larger Group Care Provider

Carehome.co.uk Top 20 Large Care Home Groups 2026

Dementia Care Awards 2026 finalist - Intergenerational Activity Award category

Stars of Social Care Awards 2026 finalist - Recruitment and Retention Award category

Stars of Social Care Awards 2026 finalist - Great Marketeer Award category

Stars of Social Care Awards 2026 finalist - Learning & Development Award category

HealthInvestor Awards 2026 finalist - Residential Elderly Care Provider of the year - Large Group category

Public Sector Catering Awards 2026 winner - Training and Apprenticeship Award

Caring UK Awards 2025 winner - Best Initiative in Care Award

National Care Awards 2025 winner - Care Home Group (Large)

Carehome.co.uk Top 20 Large Care Home Groups in the UK 2025

Lottie awards 2025 winner - UK’s Top 10 Large Care Providers

Great British Care Awards 2025 Highly commended - Care Employer Award

Public Sector Catering Awards 2025 winner - Care Catering Award

NASHiCS Safety in Care awards 2025 winner - Championing Safety in Care

Leaders in Care Awards 2025 winner - Sustainability in Care Homes Award (Wildlife Garden Project)

National Association of Care Catering Awards 2025 finalist - Catering Manager of the Year

LaingBussion Awards 2025 finalist - Leadership Team of the Year

LaingBussion Awards 2025 finalist - Excellence in Sustainability in Social Care

LaingBussion Awards 2025 finalist - Care Home Group of the Year

Inhouse Recruitment Awards 2025 finalist - Recruitment Team Award

Silver Marketing Association Awards 2025 - winner

Palliative and End of Life Care Awards 2025 winner - Workforce Development Award

Dementia Care Awards 2025 finalist - The Dementia Care Employer (Residential) Award

Care Home Catering Awards 2025 finalist - Group Care Home Caterer of the Year

Leading Women in Care Awards 2025 finalist - Leader of the Future, Amanda Holland

Veteran Friendly Framework accredited

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Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

Learn more

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Managing weight in older people with dementia

Weight loss can be common in people with dementia for a number of reasons including changes in appetite, swallowing difficulties and increased activity.

Why dementia may cause hallucinations

Some forms of dementia can cause a person to experience hallucinations.

Navigating difficult conversations with a person with dementia

If your loved one is irritable or upset, it’s often a sign that they’re struggling or that something feels too much for them. Taking time to put yourself in...

Nearby Homes

Laurel Dene

Greater London TW12 1JQ

View Home Directions: Google

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FAQs

Laurel Dene offers expert care and daily activities in bright, safe and clean surroundings, and our onsite facilities include: cafe, garden, activities room, hair and beauty salon, cinema room, shop, conservatory, minibus for outings, church services and multi-faith room.

The CQC overall rating for Laurel Dene is "Good".

Laurel Dene offers residential care, dementia care, nursing care, respite care and end of life care for older people in Hampton, Greater London.

Yes, you can find more Care UK homes in these locations:

Care homes in Greater London

Care homes in Hampton

Laurel Dene care home

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