The staff are always very considerate toward my mother who has Alzheimer's. She seems content and happy therefore my judgment is that they are attending to her needs.

The staff in the home have always been incredibly helpful and considerate. I can tell they have the very best interests of their residents at heart.

Highbury is far away from me, but they are well in excess compared to 3 other homes I know condition of the home. Staff are at a higher level, i.e., Manager, and 2 secretaries are all very pleasant and helpful. Personally, I’ve never asked them to ring back but 1 lady has and done. I'm pleased that every time I go there, there is always people maintaining the inside and outside of the home. It's obviously well-run.

They've tried to manage the situation to allow people to see their loved ones within the realms of what's practical. I've visited 2x and on both visits, they encouraged relatives to come along. The way they did it was a good balance. They quickly adapted the home to be able to allow people to see loved ones in a safe environment which I think is good given that they don’t really have good resources.

<p>The level of empathy shown by staff is exceptional. Care that staff show are second&nbsp;to none. They&#39;re very good and very caring. The way they treat the residents with respect and consideration. She&#39;s happy because of the fact that the staff is good even though I&rsquo;ve seen nicer care homes from a physical perspective.</p>