Norfolk House

Trusted to care in Weybridge

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Norfolk House

Welcome to Norfolk House

Norfolk House care home in Surrey is purpose-designed care home with a warm, welcoming atmosphere. We provide personalised residential care, short term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities. We also offer sensitive, compassionate end of life care.

Residents’ rooms are light, spacious and tastefully decorated with stylish furniture. Each room includes en-suite facilities, phone and television connection points and a 24-hour nurse call system. We have double rooms available and some of our ground floor rooms have direct access onto our patio and garden.

The home has comfortable lounges and dining rooms, an activities room, two quiet rooms and a hair salon. Outside, our secure garden has lawns, seating areas and a pergola.

At a glance

Location

39 Portmore Park Road
Weybridge
Surrey
KT13 8HQ

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CQC overall rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

At Norfolk House we get to know each resident and tailor our care to their exact needs. Everyone is supported to do the things they want to do each day and our lifestyle coordinators always have something planned, from gentle exercise sessions to quizzes.

Hair and beauty salon
Activities room
Garden
Minibus for outings
Church Services
Reminiscence room

Care at our home

At Norfolk House we porvide a range of care on both a permanent or respite basis. Our team always assess every prospective new resident before they join us, so we can be sure that we can give them the care they need.

Types of care offered

Residential care
Dementia care
Nursing care
Nursing dementia care
Respite care
End of life care

Healthcare services

Chiropody
Dentist
Optician
Community support services

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Norfolk House will provide your loved one with care that is completely tailored to their individual needs and wishes.

I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day.

Sabu ProthasisHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC overall rating

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Norfolk House care home.

Care UK catering experts publish hydration book to mark launch of special week.

As a longstanding supporter of Nutrition and Hydration Week, Care UK teams are poised to pull out all the stops to celebrate the campaign which starts on...

Double shortlisting for Care UK in one of country’s most prestigious health and social care awards

An impressive track record in ratings from the quality regulators, an all-time high in resident and relative satisfaction scores and independent evidence...

Care provider’s high quality approach to training recognised nationally

A highly regarded competition to find some of the best employers in the country has demonstrated that Care UK is in the top three for the way it helps its...

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Norfolk House care home.

I cannot fault the care, any slight problem and they ring me to tell me what is happening. Been great telling me what’s going on, when I visit in the pod it always looks clean and tidy. I am absolutely delighted.

Relative of a resident, April 2021

To all the wonderful staff at Norfolk House – thank you for all that you do each day for the lives of others. Thank you for being brave, professional and genuine.

Relative of resident, April 2020

<p>You have been very much in our thoughts over recent weeks. We recognise that what you do is so important to support those in our society. It is hugely appreciated by us that know exactly what you all do. Please accept our warmest regards and pass them on to your colleagues</p>

Relative of resident, April 2020

She has started to take pride in her appearance again, she gets her hair done in the morning; she gets her hair cut as they have their own salon in the home and a podiatrist also comes in.

Mr W H, Relative of a resident, November 2019

They go out of their way to help her with anything she needs.

Mr N P, Relative of a resident, November 2019

Public Sector Catering Awards 2021 Finalist

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Care Home Awards Finalist 2021

Dementia Hero Awards 2021 Finalist - Professional Excellence

Health Investor Awards 2021 Finalist - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Best Larger Care Home Group Gold Winner 2020

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards 2020 finalist

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist - Care Provider of the Year 2019

Group Care Home Caterer of the Year 2018

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help arrange a visit to tour the home at a time convenient to you.

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Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

What are Care UK care homes really like?

We take the popular myths about care homes and compare them to what life is really like in a Care UK care home.

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Supporting someone to have a positive mealtime experience can significantly affect a person’s enjoyment of food.

5 ways to take care of yourself

Whether you’re a full time carer or are balancing your responsibilities with a full-time job, it’s important to care for yourself too.

Our response to COVID

As the Government’s latest guidance evolves, keep up to date with the latest information in relation to visiting, new admission procedures, vaccination roll-out, and the protocols in place to ensure the safety and wellbeing of residents.

Find out more about Care UK’s approach