Norfolk House

Trusted to care in Weybridge, Surrey

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Norfolk House

Welcome to Norfolk House

Norfolk House care home in Weybridge, Surrey is purpose-designed care home with a warm, welcoming atmosphere. We provide personalised residential care, short term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities. We also offer sensitive, compassionate end of life care.

Residents’ rooms are light, spacious and tastefully decorated with stylish furniture. Each room includes en-suite facilities, phone and television connection points and a 24-hour nurse call system. We have double rooms available and some of our ground floor rooms have direct access onto our patio and garden.

The home has comfortable lounges and dining rooms, an activities room, two quiet rooms and a hair salon. Outside, our secure garden has lawns, seating areas and a pergola.

At a glance

Location

39 Portmore Park Road
Weybridge
Surrey
KT13 8HQ

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CQC Rating

Good

Availability

Open to new residents

Pricing

Key facts summary

Contract

Contract summary

Life at our home

At Norfolk House we get to know each resident and tailor our care to their exact needs. Everyone is supported to do the things they want to do each day and our lifestyle coordinators always have something planned, from gentle exercise sessions to quizzes.

Garden
Activities room
Hair and beauty salon
Minibus for outings
Reminiscence room
Church Services

Care at our home

At Norfolk House we porvide a range of care on both a permanent or respite basis. Our team always assess every prospective new resident before they join us, so we can be sure that we can give them the care they need.

Types of care offered

Residential care
Dementia care
Nursing care
Nursing dementia care
Respite care
End of life care

Healthcare services

Chiropody
Optician
Dentist
Community support services

Meet the team

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.

The dedicated and experienced team at Norfolk House will provide your loved one with care that is completely tailored to their individual needs and wishes.

I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day.

Sabu ProthasisHome Manager

Meet the rest of our team

How we are doing

When you’re choosing care for a loved one, trust is fundamental to your decision. Take a look at some of our reviews from family members and residents.

Carehome.co.uk reviews

CQC Rating: Good

What's going on

There's never a dull moment at Care UK! Why not find out what's going on at Norfolk House care home.

Care UK calls for more recognition for the work nurses do in care homes

As International Nurses Day dawns, Care UK’s most senior nurse, Rachel Gilbert has called on everyone to remember that nurses don’t just do an amazing job in...

Educating the nation – Care UK launches guide to create dementia-friendly community

Care UK is launching a free guide to support people whose loved ones have been diagnosed with dementia ahead of Dementia Action Week.

High tech solution to improve recruitment success in care homes shortlisted for a national award

Care UK will go head-to-head with household names like Adobe and Coca-Cola in May, in a bid to win a prestigious national award set up to find those...

What others have to say

Here are just some of the comments we’ve received from family, friends and residents at Norfolk House care home.

I cannot fault the care, any slight problem and they ring me to tell me what is happening. Been great telling me what’s going on, when I visit in the pod it always looks clean and tidy. I am absolutely delighted.

Relative of a resident, April 2021

To all the wonderful staff at Norfolk House – thank you for all that you do each day for the lives of others. Thank you for being brave, professional and genuine.

Relative of resident, April 2020

You have been very much in our thoughts over recent weeks. We recognise that what you do is so important to support those in our society. It is hugely appreciated by us that know exactly what you all do. Please accept our warmest regards and pass them on to your colleagues

Relative of resident, April 2020

She has started to take pride in her appearance again, she gets her hair done in the morning; she gets her hair cut as they have their own salon in the home and a podiatrist also comes in.

Mr W H, Relative of a resident, November 2019

They go out of their way to help her with anything she needs.

Mr N P, Relative of a resident, November 2019

Care Home Awards 2022 - Shortlisted in 16 categories

UK Employee Experience Awards - Best Use of Digital Technologies

Public Sector Catering Awards Finalists 2022 - Care Catering AND Chef of the Year

Health Investor Award Finalists 2022 - Residential Care Provider of the Year AND Property Developer of the Year

Caring UK Awards Winner 2021

National Care Awards Winner 2021 - Care Home of the Year

LaingBuisson Award Winner 2021 - Residential Care Provider of the Year

LaingBuisson Award Winner 2021 - Property Developer of the Year

Care Home Awards Winner 2021 - Best Larger Care Home Group

National Association of Care Catering Awards Winner 2021 - Catering Team of the Year

National Apprenticeship Awards Finalist 2021

Public Sector Catering Awards Winner 2021 - Catering Manager of the Year

Social Care Top Leaders Awards Finalist 2021

Care Home Professional Power List 2021

UK Employee Experience Awards 2021 Bronze Winner - Employee Training and Development, Empowering Programme

Dementia Hero Awards Finalist 2021 - Professional Excellence

Health Investor Awards Finalist 2021 - Residential Care Provider of the Year AND Property Developer of the Year

Care Home Awards Winner 2020 - Best Larger Care Home Group

LaingBuisson Awards Finalist 2020

National Association of Care Catering Awards Finalist 2020

Best Employer Support for Your Registered Manager 2020 AND Most Effective Approach to Leadership and Management 2020

Leaders in Care Awards Finalist 2019 - Care Provider of the Year

Group Care Home Caterer of the Year 2018

Your next steps

Not sure where to start, or how to choose?
Our customer care team can guide you through the process step-by-step, whether it’s understanding care types, finding the right care home or understanding more about funding care.

Want to learn more about this home or arrange a visit?
Speak to our friendly care support team who can answer any questions you may have about the care available at our home and can help book a showround of the home at a time convenient to you.

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Stay up-to-date with what's happening at the home on our Facebook page

Help and advice

Our help and advice guides have been produced by our experts and include real life experiences of older people and their families.

Let’s talk about dementia – our latest guide is here

To help families at any stage of their dementia journey, we are launching our brand-new guide.

Why are long lost hobbies important for older people?

Doing something you’ve always loved to do not only has emotional advantages, but there are also impressive physical, mental and social benefits too.

Tips on keeping fit in later life

It's never too late to start reaping the health benefits of a more active lifestyle. Here are our tips on how to keep fit in later life...

Our approach to living with Coronavirus

We are very pleased to be able to say that, as the Spring booster Covid vaccination is being provided to residents in our homes, the additional protection and our continued infection prevention and control measures means we can start ‘living with Covid’ and regain more normality in day-to-day care home life.